Experience

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  Eldorado Resort

  • Kelowna, British Columbia, Canada

  • Director of Food And Beverage

    • Oct 2022 - May 2023
    • Kelowna, British Columbia, Canada

    • Developed and managed financial plans/budgets for all F&B Outlets and revenue channels.• Oversee and provided success within the resorts Food and Beverage department including- 2 full-service restaurants, Bar & Lounge, Whisky room, in room dining, banquet and events team.• Achieved positive growth of F&B income in all revenue periods.• Lead, Coach and Mentor a team of 125 departmental staff.• Assign direction and focus to management team identifying opportunity and successes.• Successfully planned and executed many special events, achieving increased financial results.• Contributing and respected member of the resort’s five-person executive team.

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  MKK Distribution Inc. (Tommy Gun's Original Barbershops)

  • Kelowna, British Columbia, Canada

  • National Brand and Promotions Manager

    • 2021 - 2022
    • Kelowna, British Columbia, Canada

    • Create and maintain an annual retail promotional calendar specific to Tommy Gun’s Original Barbershop. Coordinate activity on socials, website, in-shop technology, and print.• Coordinate with the Tommy Gun’s Marketing and Operations teams regarding the creation and in shop execution of promotional activity, new product launches, contesting and special orders.• Establish, Build, and manage vendor relationships. Consult with vendors to secure appropriate product, pricing, and promotions in advance of promotional periods.• Liaise and coordinate promotional activity with the Tommy Gun’s eCommerce team.• Coordinate purchasing activity and inventory management with the Purchasing team.• Create, design, and distribute sales documents to the Tommy Gun’s network of 75 locations.

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  Tommy Gun's Original Barbershop

  • Kelowna, British Columbia, Canada

  • Operations- Regional Shop Support Manager

    • 2021 - 2021
    • Kelowna, British Columbia, Canada

    • Work directly with franchised Business Owners to improve performance and profitability.• Analysis of financial statements and applicable KPI’s to ensure financial performance and revenue targets are achieved by the business (38 locations).• Support in the development, documentation, and implementation of new training resources.• Support in the day-to-day management of franchised locations through advising and supporting stakeholders with all areas of their business. • Function as a liaison with Support Office and collaborate with key departments.• Ensure all barbershops are operating within the franchisors policies and brand guidelines. • Routine site visits to assess operations. Conduct business reviews and site visitation reports.• Facilitate new shop openings, conducting set up and training within opening deadlines

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  The Okanagan Golf Club

  • Kelowna, British Columbia, Canada

  • Director Of Food And Beverage

    • Feb 2019 - Sep 2020
    • Kelowna, British Columbia, Canada

    • Responsible for the daily operations and profitability of the Food and Beverage department- Sarazen’s Restaurant, On Course concession stands, On Course beverage carts, Banquet and Events. Developing guest relations, service levels, efficiencies, and service standards. • Prepare budget for all F&B revenue centers. Forecasting, tracking, and management of revenues, COGS, labour, purchasing, and all expense lines on the budget.• Construction and implementation of menus, pricing, product offerings. Ordering and recording of inventories, variances, usage. Maximize profitability via pricing and purchasing. Drive sales.

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  Grouse Mountain

  • Canada
  • Travel Arrangements
  • 300 - 400 Employee

  • Restaurant General Manager

    • Dec 2015 - Feb 2019

    • Daily operations of the restaurant, developing guest relations, reservations and seating, service efficiency and standards, scheduling, planning and execution of large banquet events.• Recruitment, Training, and mentoring of approximately 65 FOH staff members including management team. Conduct continued and yearly performance evaluations aiding the development of staff. Training Material. Affected a positive change of culture within the team.• Preparation and presentation of financial budget. Monitoring on daily basis. Implementation of initiatives to improve profitability.

  • Assistant Manager

    • Sep 2015 - Dec 2015

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  Kore Irrigation Ltd

  • Surrey, British Columbia, Canada

  • Service Technician

    • Mar 2012 - Aug 2015
    • Surrey, British Columbia, Canada

    • Installation and design, retro-fitting, and maintenance and repairs, of landscape lighting, commercial and residential irrigation systems, and drainage systems.• Experienced with municipal sports field irrigation, and spray parks• Diagnostic troubleshooting and repair of low voltage wiring of multi-strand and two-wire systems.• Operated snow plow for snow removal.

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  Oliver Irrigation Ltd

  • Greater Vancouver, British Columbia, Canada

  • Service Technician

    • Feb 2009 - Jan 2012
    • Greater Vancouver, British Columbia, Canada

    • Installation, repairs, and yearly maintenance of residential irrigation systems.• Consulted with homeowners, offering recommendations and sales on system improvements.• Effectively managed daily appointment calendar consistently meeting deadlines.

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  Cabana Bar & Grille

  • Kelowna, British Columbia, Canada

  • Operations Manager

    • Mar 2008 - Feb 2009
    • Kelowna, British Columbia, Canada

    • Daily operations of the restaurant, including, developing guest relations, reservations and seating, service efficiency and standards, forecasting service and staffing demands.• Conception and implementation of policies, standard operating procedures, and employee manuals. Achieving all start-up goals.• Conducted a three-day orientation and continual mentoring of 45 F.O.H staff.• Established and controlled the beverage program.• Established and maintained relations with suppliers and representatives.

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  Shine Lounge

  • Kelowna, British Columbia, Canada

  • Manager

    • Sep 2006 - Mar 2008
    • Kelowna, British Columbia, Canada

    • Continually strived to develop and establish rapport with guests to ensure guest loyalty.• Responsible of all managerial opening and closing duties.• Attend all Management meetings. Analysis of comparative Income Statements. • Involved in the conception and implementation of marketing and guest loyalty programs.• Responsible for the ordering, stocking, and control, of liquor and wine for 2 restaurants. • Planning and execution of special events including banquets and gala events.• Training and development of staff. Controlling staffing demands, and costs.

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  Long Reef Golf Club

  • Collaroy, NSW, Australia

  • Bar Manager

    • May 2006 - Sep 2006
    • Collaroy, NSW, Australia

    • Responsible for the daily operations of the bar and clubhouse• Worked closely with F&B Manager, Event Co-coordinator, and member appointed - Board of Directors, in the organization and hosting of weddings, banquet events, tournament prize giving events, and members social events.• Maintained all cellar functions, including Draft Beer Systems. Ordering, pricing, and control of all inventories.

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  Novotel Sydney Manly Pacific

  • Manly, New South Wales, Australia

  • Manager- Multi Outlet

    • Nov 2005 - May 2006
    • Manly, New South Wales, Australia

    • Responsible for daily operations of lobby lounge, Public bar, gaming room, and off-track and sports betting terminal.• Scheduling and forecasting of staffing levels, monitoring, and controlling of labour costs.• Established live music and events program for 2 outlets, developing relations with promoters and artist management.• Reconciling of -cash floats, revenue takings, gaming, and off-track betting proceeds/payouts.• Attained 250% increase in revenue with a limited budget.

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  Jim Wright Nissan

  • Otorohanga, Waikato, New Zealand

  • Sales Consultant

    • Feb 2005 - Nov 2005
    • Otorohanga, Waikato, New Zealand

    • Obtained leads through the prospecting and referral process• Greeted all walk-in visitors to dealership. Identify and qualify potential buyers.• Directed and influenced the sales process, identifying the customer’s needs and concerns.• Managed sales and fleet sales database’s with NISSAN’S internal corporate program (NISCOM)

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  Manly Pacific ParkRoyal

  • Manly, New South Wales, Australia

  • Manager

    • Jun 2000 - Apr 2003
    • Manly, New South Wales, Australia

    • Worked closely with F&B Manager to ensure profitability of the Bar, through effective entertainment events, cost controls, forecasting and budgeting.• Reconciling of 100K-cash floats, revenue takings, gaming and off-track betting proceeds/payouts.• Constantly developed staff and guest experience within a safe environment.• Developed and maintained DJ and Live Music entertainment across 7 days/ week.