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Samuel Colas

Professional Services Consultant at Kurmi Software
Intro Book
Seasoned IT professional with expertise in IT Service Management, Management, and Software Project Management.
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Location
New York, New York, United States, US
Languages
  • French Native or bilingual proficiency
  • English -
Skills
  • It Service Management
  • Management
  • Team Management
  • Software Project Management
  • It Strategy
  • Show all
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Bio

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Samuel Colas is a seasoned IT professional with 20+ years of experience in IT Service Management, Management, Team Management, and Software Project Management. He holds a Master's degree in Network and Telecommunications from ESEO ANGERS and has worked with top companies such as Kurmi Software, ILEXIA, and Niji. He is proficient in languages such as French and English and has expertise in IT Strategy, Governance, and Enterprise Software. Samuel has extensive experience in designing and implementing IT solutions, leading technical workshops, and providing support to customers. He has worked with various technologies including SIP phones, IP-PBX, and Microsoft Office Communications Server 2007 and LYNC 2010. As a seasoned professional, Samuel has a strong understanding of IT Service Management principles and practices, including ITIL, Governance, and Change Management. He is well-versed in managing teams, leading projects, and providing technical support to customers. Samuel is a highly skilled IT professional with a strong educational background and extensive industry experience.

Experience

  • Kurmi Software
    • France
    • Software Development
    • 1 - 100 Employee
    • Professional Services Consultant
      • Dec 2020 - Present

      - Design of the solution according to customers needs- Deployment and customization of the solution- Lead technical workshops for customers- Follow up and support- Provide documentation and trainings - Report features needed by the customer to the product manager- Support sales and pre-sales representatives to design proof of concepts

    • Professional Services Consultant
      • May 2016 - Dec 2020

      - Design of the solution according to customers needs- Deployment and customization of the solution- Lead technical workshops for customers- Follow up and support- Provide documentation and trainings - Report features needed by the customer to the product manager- Support sales and pre-sales representatives to design proof of conceptsSince 2013, my main customer is a service provider based in Tokyo, Japan - Creation of a PoC to show the benefits of the Kurmi solution in a UCaaS environment- Work with the customer in order to design the solution according to its needs- Deployment and customization- Training for administrators.- Writing of the documentation- Follow up all year long to make sure no everything works as expected and no issue are found- Work with pre-sales representatives to create the best service proposal which fits the customer needs- Upgrade of the solution to get all new features.- Design of new features with the customer, and implementation- Work remotely or on site with the customer

    • Professional Services Consultant
      • Nov 2011 - May 2016

      - Design of the solution according to customers needs- Deployment and customization of the solution- Lead technical workshops for customers- Follow up and support- Provide documentation and trainings - Report features needed by the customer to the product manager- Support sales and pre-sales representatives to design proof of conceptsSince 2013, my main customer is a service provider based in Tokyo, Japan - Creation of a PoC to show the benefits of the Kurmi solution in a UCaaS environment- Work with the customer in order to design the solution according to its needs- Deployment and customization- Training for administrators.- Writing of the documentation- Follow up all year long to make sure no everything works as expected and no issue are found- Work with pre-sales representatives to create the best service proposal which fits the customer needs- Upgrade of the solution to get all new features.- Design of new features with the customer, and implementation- Work remotely or on site with the customer

  • ILEXIA
    • Paris Area, France
    • Networks and telecoms engineer
      • Sep 2007 - Nov 2007
      • Paris Area, France

      Responsible for different mock-ups. Installation, configuration, maintenance, updates of these mock-ups : telepony solution AASTRA, open source telephony solution ASTERISK, and Microsoft Office Communications Server 2007 and LYNC 2010.Tests and validation missions : - Tests of several SIP phones and gateways. LG Nortel, Tandberg, NET, Alcatel,... with IP-PBX from different suppliers- Tests of many IP-PBX including products from Aastra and Mitel with some service provider's SIP and H323 trunks

  • Niji
    • Paris Area, France
    • Internship
      • Feb 2007 - Jul 2007
      • Paris Area, France

      I studied the Mitel VoIP solution and the Microsoft collaborative platform : Live Communications Server 2005. Then I created a model to make these two solutions work together. Eventually, I managed to create a model showing the integration of Live Communications Server and Office Communications Server with a Cisco Call Manager.Technical environment : Mitel IPPBX and phones, Windows server 2003, SQL server, Active directory, Microsoft LCS and OCS, Genesys GETS

  • ILEXIA
    • Paris Area, France
    • Internship as a ToIP engineer
      • May 2006 - Aug 2006
      • Paris Area, France

      Implementation of an embedded IP PBX working with Linux, intended to be marketed - Defined needs - Looked for the appropriate hardware - Hardware and software implementation - Wrote documentationTechnical environment: ITX hardware, Linux OS on flash memory, systems emulation with Qemu, uClibc library, buildroot, Asterisk, protocols

Education

  • 2002 - 2007
    Ecole supérieure d'Electronique de l'Ouest-ESEO ANGERS
    Master, Network & Telecom

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