Experience

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  Ecobank Uganda

  • Uganda
  • Financial Services
  • 1 - 100 Employee

  • Bank Accountant

    • Aug 2020 - May 2022

    • Increased the branches customer base by 35% within the allocated budget year• Logged and followed up on complaints using customer service management (CSM) Software and ensured they’re resolved within the Service Level Agreement (SLA)• Achieved increased resolution of complaints of up to 150 service requests in an 8-hour shift.• Effectively attended to complaints ranging from Card Issues, mobile apps, internet banking and transfer errors• Investigated fund transfer issues when customers complain about delays in receiving funds.• Placed restrictions on customer accounts after necessary verification of authenticity of requests. • Liaised with over 7 other commercial banks for recall of wrongly deposited customer’s funds.• Daily read-up and discussed with team members on product knowledge, new services and processes, and latest Central Bank’s policies• Educated customers on various banking tools and services available to them through phone and email

  • Senior Customer Service Officer/ Head Cashier

    • Jun 2019 - Jul 2020

    • Processed investment booking, liquidation, and top-up of Investments for staff members and customers and increased the bank’s revenue by 15%• Tallied up sales totals at the end of the day• Submitted reports on incoming and outgoing cash, debit, and credit transactions• Provided change for cashiers and ensured each till is supplied with enough money for the shift• Made sure that the store is well-staffed during busy periods to avoid long wait times for customers• Consistently present on the shop floor to assist with customer questions and complaints• Trained new cashiers• Liaised with management to ensure operations run smoothly• Efficiently processed salary payments of 800+ employees of the bank.• Processed and paid out-of-office per diem and timely retirement of cash received in advance.

  • Customer Service Associate/ Teller

    • Apr 2018 - May 2019

    • Operated cash drawers, cheque scanners, and other equipment• Stored deposit slips, cancelled cheques, and other documents• Provided copies of paperwork like cancelled cheques when requested• Verified customer identification to meet legal requirements• Got authorization from supervisors for large and/or international transactions• Informed customers about the types of accounts available and their minimum balances and other requirements• Set appointments for people to speak with Financial Advisors, Investment Planners, or Loan Officers

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  Ethiopia Telecommunication Corporation

  • Addis Ababa, Ethiopia

  • Customer Service Associate

    • Nov 2016 - Dec 2017
    • Addis Ababa, Ethiopia

    I handled various types of calls from diverse clients and provided solutions tailored to their specific needs and concerns.