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Samira Ashrafova profile image

Samira Ashrafova

Intro Book
Customer service professional with experience in insurance, tourism, and hospitality.
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Location
Baku City, Baku Ekonomic Zone, Azerba...
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Bio

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Samira Ashrafova is a seasoned customer service professional with experience in various industries, including insurance, tourism, and hospitality. She has worked as a Leading Specialist at Meqa Sığorta ASC / Mega Insurance OJSC, a Crewing Manager at Global Marine Resources LLC, and in customer-facing roles at several hotels and restaurants in Azerbaijan.

Credentials

  • Certificate Customer Oriented Service Culture
    Azercell Telecom LLC
    Nov, 2021
    - Jun, 2026
  • Certificate of successful completion of TOUR MANAGER courses
    Europe Travel Assistance
    Mar, 2019
    - Jun, 2026
  • Certificate of Completion "Internship programm in Food&Beverage department
    Jumeirah Bilgah Beach Hotel
    Jun, 2015
    - Jun, 2026
  • Certificate of Attendance "The concept of Organizational Behaviour Aimed at Success"
    EMU
    Apr, 2014
    - Jun, 2026
  • Diplom Open Fun Football Schools
    OFFS Azerbaijan Cross Cultures
    Aug, 2006
    - Jun, 2026
  • Diplom Open Fun Football Schools
    OFFS Azerbaijan Cross Cultures
    Aug, 2005
    - Jun, 2026
  • Certificate of High Honour
    EMU
    Sep, 2017
    - Jun, 2026
  • FIBBA CERTIFICATE in Tourism and Hospitality Management "Bachelor of Science Degree
    EMU
    Sep, 2017
    - Jun, 2026
  • TedQual CERTIFICATE in Tourism and Hospitality Management "Bachelor of Science Degree
    EMU
    Sep, 2017
    - Jun, 2026
  • Certificate of Appreciation " A New Year Ball For The Orphans Living in TRNC & Human Rights Week"
    EMU
    Dec, 2017
    - Jun, 2026
  • Certificate of Apreciation"Human Rights Week"
    EMU
    Dec, 2017
    - Jun, 2026
  • Certificate of Honour
    EMU
    Sep, 2016
    - Jun, 2026

Experience

  • Meqa Sığorta ASC / Mega Insurance OJSC
    • Azerbaijan
    • Insurance
    • 1 - 100 Employee
    • Leading Specialist
      • Aug 2021 - Present

    • Customer Services Specialist
      • Feb 2021 - Jul 2021

      Founded in 2010, «Mega Insurance» OJSC is one of the leaders of the insurance market of Azerbaijan due to professional approach, high level of reliability, quality of services, wide range of insurance products offered to individual and corporate customers, as well as the implementation of the advanced international management systems.In order to fulfill the Company's strategy directed to the transparency of it’s activity, high financial stability, rapid development, «Mega Insurance» OJSC annually passes the audit by world leading audit companies in accordance with the International Financial Reporting Standards (IFRS) and implemented the Quality Management System in accordance with the ISO 9001 international standard, confirmed by SGS.In order to ensure prompt response to customer requests, besides offices in Baku, Mega Insurance Company has also branch and representative offices network in various regions of Azerbaijan.

  • Global Marine Resources LLC
    • Azerbaijan
    • Crewing Manager
      • May 2019 - Dec 2019
      • Azerbaijan

      "GLOBAL MARINE RESOURCES" marine crewing agencies was founded in 2005 with aim of employment of Azeri seafarers on foreign ship owner's vessel.

  • Travolic Global Travel Service
    • Azerbaijan
    • Tour Manager
      • May 2019 - May 2019
      • Azerbaijan
  • Qosha Qala restaurant
    • Azerbaijan
    • Hostess
      • Aug 2018 - Apr 2019
      • Azerbaijan
  • Elite Horse and Polo Club
    • Азербайджан Баку
    • Guest Relations
      • Mar 2018 - Apr 2018
      • Азербайджан Баку
  • Jumeirah Bilgah Beach Hotel
    • Order Taker
      • Jun 2016 - Sep 2016
  • Jumeirah Bilgah Beach Hotel
    • Baku, Azerbaijan
    • Hostess
      • Jun 2015 - Aug 2015
      • Baku, Azerbaijan
  • Kaya Artemis Resort Hotel
    • Cyprus
    • Waitress
      • Oct 2014 - Nov 2014
      • Cyprus
  • Ekor restaurant
    • Cyprus
    • Waitress
      • Jan 2013 - Feb 2013
      • Cyprus

Education

  • 2013 - 2018
    Doğu Akdeniz Üniversitesi

Suggested Services

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Industry Focus. “Insurance”

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