Experience

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  Roads and Transport Authority

  • United Arab Emirates
  • Government Administration
  • 700 & Above Employee

  • Technology Expert

    • Aug 2020 - Present

    During my tenure of over 3 years with the Roads and Transport Authority in Dubai, I have been entrusted with a pivotal role as a Technology Expert. I have been instrumental in offering technology management consulting to C-suite executives, aiding their decision-making processes for pressing business challenges. My contributions extend to devising multi-year technological roadmaps, encompassing areas like AI, 5G, and automation, ensuring alignment with our strategic goals. A keen researcher, I have kept RTA abreast with the latest technology trends, initiating pilot projects that revolve around AI, Drones, Blockchain, and more. This role also saw me helm significant technology projects that aimed at refining operational efficacy, bolstering revenue, and enhancing customer satisfaction. Collaboration has been central to my journey – whether it's orchestrating tech workshops with giants like Google and Amazon or charting out marketing strategies with our internal teams.

  • Chief Specialist - Artificial Intelligence and Smart Services

    • Jul 2018 - Aug 2020

    As the Chief Specialist for Artificial Intelligence and Smart Services in Dubai, over a span of 2 years, I played a central role in orchestrating and implementing forward-thinking workplans and frameworks for seamless digital service delivery. My responsibilities were diverse, encompassing everything from ensuring tech governance compliance to enhancing user experience. Introducing Scrum practices to our technology initiatives was a highlight, streamlining processes and bolstering efficiency. I also took charge of various technology projects, with a laser focus on amplifying operational efficacy, revenue generation, and modernizing service delivery. Collaboratively working with marketing teams to chalk out promotional strategies and organizing innovation-centric events like hackathons formed a key part of my role. My involvement also extended to financial planning, risk management, and operational strategy development.

  • Artificial Intelligence Manager

    • Feb 2017 - Jul 2018

    As the Artificial Intelligence Manager for a duration of 1.5 years in Dubai, I had the distinct privilege of establishing and helming the AI division. I laid the foundation for RTA's AI Strategic Directions, Master Plan, and Policy, ensuring it was in line with the broader UAE AI Strategy. I took pride in cultivating AI awareness, often organizing workshops with renowned global tech corporations for the RTA leadership and senior cadre. Leading the AI team, I played a dual role in fostering talent and streamlining processes while vigilantly managing the department's budget. Overseeing AI program and representing RTA in prominent AI-centric events further enriched my tenure in this position.

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  Abu Dhabi Digital Authority (ADDA)

  • United Arab Emirates

  • Senior Consultant

    • Aug 2010 - Jan 2017
    • United Arab Emirates

    At the Abu Dhabi Digital Authority (earlier known as ADSIC) for nearly 7 years, I served as a Senior Consultant where I became an integral part of their transformative journey. I offered top-tier management consulting to the authority and its expansive network of over 80 associated entities. My responsibilities ranged from creating and refining master plans for grand digital transformation endeavors to delivering critical strategic advisories that shaped formidable business plans and strategies. I took the lead in maturity evaluations spanning diverse sectors, formulated ROI techniques, and bolstered the visibility of our service portfolio, pushing for optimal digital asset use. My capability to swiftly adapt saw me curate strategic stories, pivotal presentations, and dictate the course for working groups. My tenure was also marked by fostering enduring relationships through a well-devised technical framework, spearheading stakeholder analysis, and ensuring alignment on stakeholder ventures. I also undertook the challenging task of identifying and modernizing key services across different entities, from the conception phase to actual transformation.

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  Roads and Transport Authority

  • Dubai, United Arab Emirates

  • Chief Specialist

    • Jun 2005 - Aug 2010
    • Dubai, United Arab Emirates

    Over a span of 5 years at the Roads & Transport Authority in Dubai, I held the esteemed position of Chief Specialist. My responsibilities encompassed a broad spectrum, from the planning and deployment of intricate enterprise solutions, liaising with diverse agencies and departments, to drafting crucial RFIs/RFPs that steered projects and resources in the right direction. My analytical approach allowed for thorough assessments that married business needs with sectoral objectives, laying emphasis on palpable business outcomes. A notable achievement during my tenure was pioneering the Middle East's first dynamic integrated vehicle navigation system, a landmark in technological innovation. I also took the reins in establishing the GIS division, fine-tuning its operational dynamics, and charting out its financial and manpower strategies. A key aspect of my role was ensuring adherence to globally acclaimed standards and industry benchmarks. I also had the privilege to lead and oversee intricate data migration projects, ensuring a fluid transition between systems.

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  Dubai Municipality

  • Dubai, United Arab Emirates

  • Analyst

    • May 2000 - Jun 2005
    • Dubai, United Arab Emirates

    During my 5-year stint as an Analyst with the Dubai Municipality, I played a pivotal role in architecting and rolling out tailored enterprise solutions, perfectly tailored to meet the municipality's operational demands. My approach was rooted in rigorous assessments, helping identify crucial areas for enhancement and capitalizing on prospective opportunities. I took significant measures to improve operational flows by refining extant business processes and implementing standardized methodologies. Database management was a core area of my expertise, where I oversaw its architecture and meticulously steered data migrations, all the while prioritizing data integrity. Upholding both industry and organizational standards was paramount to me. I crafted solutions targeted at bolstering productivity, embracing automation wherever it promised value. Collaboration was key; I worked in tandem with external organizations to ensure mutual goals were met. Among my major contributions, I lent my support to the eNOC program in alliance with the Utilities Coordination and Right-of-Way department.

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  Amana Steel Buildings

  • Dubai, United Arab Emirates

  • Developer

    • Apr 1999 - Apr 2000
    • Dubai, United Arab Emirates

    During my tenure at Amana Zamil Steel Buildings Contracting as a Developer from April 1999 to April 2000, I was instrumental in amplifying productivity and pioneering automation within the construction design processes. I took the lead in laying down robust technical standards, best practices, and SOPs pertinent to IT, ensuring seamless operations. Driven by innovation, I proposed and crafted technical solutions that served the dual purpose of boosting productivity and introducing automation. Additionally, I was the go-to person for the support, installation, and operational facets of diverse software solutions, guaranteeing that technology served our goals effectively.

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  GTZ

  • Aleppo, Syria

  • Expert

    • Jan 1998 - Mar 1999
    • Aleppo, Syria

    As an Expert with Deutsche Gesellschaft für Technische Zusammenarbeit (GTZ) GmbH from January 1998 to March 1999, I was actively involved in planning and deploying enterprise solutions for the notable "Rehabilitation Project for the Old City of Aleppo" in Syria, working in close collaboration with the Aleppo City Municipality. I was at the forefront of transitioning the revered Old City of Aleppo, spanning 400 hectares with 16,000 plots, from hardcopy maps to a modern digital format. This entailed crafting a comprehensive basemap of the city, populating its features by migrating data from varied sources into MS SQL Server, and generating thematic maps, reports, and statistics. Quality assurance was paramount; I rigorously ensured data integrity and utilized aerial photography to pinpoint areas of significant changes, informing the Municipality's survey team about basemap prerequisites. Additionally, I curated and updated the street centerlines for the Old City and executed data edits as circumstances dictated.

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  Informatics Services Office

  • Syria

  • Engineer

    • Feb 1997 - Mar 1999
    • Syria

    As an Engineer at the Informatics Services Office in Aleppo, Syria, between February 1997 and March 1999, I was integral to bolstering technical operations across multiple ministries and government entities. A cornerstone of my role was conducting comprehensive needs assessments, gap analyses, and sustaining system documentations. My expertise shone in the realm of geospatial data; I crafted maps, set up geodatabases, and developed sophisticated topographical applications aimed at automating various stages of data management. This included tasks ranging from importing and rasterizing to data validation on centralized servers. I was adept at navigating various coordinate reference systems, ensuring seamless data transformation. My contribution also covered the creation of thematic maps, extensive reports, and pivotal statistics, all anchored in rigorous quality assurance. Additionally, I served as a beacon of support for software-related concerns, handling everything from installation to operational challenges

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  General Organization of Land Development

  • Syria

  • Engineer

    • 1995 - 1997
    • Syria

    Serving as an Engineer at the General Organization of Land Development in Aleppo, Syria, from 1995 to 1997, I was pivotal in streamlining technical operations and enhancing the day-to-day activities of the organization. One of my notable contributions was ushering in a technological shift by introducing the use of personal computers into the workplace, paving the way for more advanced and efficient workflows. This was complemented by my expertise in creating detailed maps for emerging areas and developing specialized applications tailored for data entry concerning land development projects. Further expanding the scope of my contributions, I also engaged in insightful analyses of properties that were slated to be impacted by impending roads projects, ensuring that decisions were informed and strategic.