Experience

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  GoKwik

  • Bengaluru, Karnataka, India

  • Director Of Products

    • Feb 2022 - Present
    • Bengaluru, Karnataka, India

    Return-To-Origin (RTO): Product Lead: Reduce RTO Rate by 40% and Increase ARR by 20x:• Spearheaded the launch of industry-first RTO product (0-to-1, 1-to-10), processing GMV worth INR 300 Cr (grown 20x in 2 yrs.)• Empowered 200 brands (grown 40x in 2 yrs.) to reduce RTO in a DIY manner (SaaS) using 10+ features using RTO risk propensity• Increased revenue growth by 20x using plug-and-play solutions across 5 storefront platforms, and improved CM1 by 20%• Drove 40% RTO Rate Reduction for D2C brands in India, by establishing deep capabilities for RTO using Science, Product, Tech• Strategized value delivery of RTO reduction to brands using a strategic timely combination of pre-order and post-order features• Expanded the product line into solving for Fake Orders for D2C brands in India, leading to 98% retention with strategic brands• Streamlined product management processes, established new procedures based on merchant feedback for cross-functional teams (merchant-facing teams - Sales, Customer Engg., Merchant Success, Finance; internal - Strategy, Tech, Science, Ops)• Recruited and led a team of 4 Product Managers, 2 Program Managers; collaborated with 12 SDEs, 5 DSs from Engg. & Science

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  Amazon

  • Senior Product Manager

    • Jun 2019 - Feb 2022

    Workplace Health & Safety (WHS): Product Lead, WHS: Reduce recordable injury rate (RIR) by 10%:• Launched (0-to-1) a Learning Management System for self-guided, instructor-led and in-application training models for 1MM+ internal employees, along with a Content Management System to manage 100+ trainings• Reduced MSD RIR by 15% by using Work Scheduling and Assignment to better condition workers during their initial 3 months• Launched an Observations platform to gather leading indicators at workers’ point of work to mitigate discomforts in real-time• Personal initiative to build a FieldSense survey platform for 1MM+ internal Amazon employees to create/take internal surveys• Partnered in creating WHS-Tech AOP (Annual Operating Plan) narratives and LRP (Long-raneg Planning) narratives for 2020, 2021; managed a team of 5 BIEs, 4 SDEs, 2 DEs; Led New Hire Onboarding program and Rewards & Recognition program as key employee engagement initiativesAdditional Responsibilities• WebLab: A/B testing squad leader for IN WLBR (WebLab Bar Raiser) group, to liaison with Central WebLab team and IN WLBR group

  • Product Manager

    • May 2017 - May 2019

    Amazon Pay India: Product Lead, Driving Prepaid Payments at Checkout: Increase Electronic Payment Rate by 25%:• Launched and scaled (10-to-100) MAPLE (a payments marketing platform), to drive prepaid payments adoption, with targeting, personalization, prioritization, experimentation capabilities; Drove 150MM Impressions & 10.7% CTR on PSP, OC, TYP, VC pages• Conceptualized (0-to-1) the capability to charge customers a certain Marketplace Fee, as a nudge to move to prepaid, to increase EPR by 150 bps; designed PRFAQ, BRD and UX mocks; piloted with select customers to keep it launch-ready• Drove the launch of instant & automated cashback capability (10-to-100) for targeted Electronification offers• Conducted 3 A/B tests to discourage POD Default payment option to achieve 800 bps EPR increment - remove POD as a default & pre-selected option for existing customers, disable POD as a default option for new customers (10-to-100)• Increased 100 bps D-POD rate by changing terminology from COD to POD by coordinating with 24 business and 4 tech teamsAdditional Responsibilities• WebLab: Recognized as a WebLab Bar Raiser to consult 10+ teams, to review and launch 40+ A/B testing consumer-facing experiments

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  Amazon

  • Bengaluru, Karnataka, India

  • Product Management Intern

    • Aug 2016 - Oct 2016
    • Bengaluru, Karnataka, India

    India Payments (Amazon Pay India):Project scope: Development of business requirements for charging a convenience fee to customers on a certain type of marketplace transaction• Ideated a construct, based on competitive landscape, data analysis for 1 year & customer interviews, through interactions with 30+ directors/leaders• Developed the Customer Backwards Document (PRFAQ) along with sensitivity analysis, user-stories and tech requisitions from global teams• Designed the Business Requirements Document (BRD) for implementation with the help of use-cases in the form of app and webpage mocks, and passed it on to tech team for implementation

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  Altair Engineering

  • Bengaluru, Karnataka, India

  • Product Development

    • Jul 2012 - May 2015
    • Bengaluru, Karnataka, India

    Modules and Assembly vertical:• Developed and enhanced close links between HyperMesh & PDM for facilitating bi-directional communication of the PLM system• Performed core framework level development for back-end logic of PLM using design patterns to design the structure of the code• Improved significantly the loading & saving process of PLM files from 10 minutes to 2 minutes by revamping the import & export logic• Automated the transfer of data passed from one stage/product to another, to save the design time, by removing two layers of manual work• Spearheaded the design of a conversion tool, giving HyperMesh a unique edge after benchmarking with competitors, by saving user time• Managed the data loss through redundant entity management project, reducing the manual 8-9 labour hours by automating set-up of deck• Developed 15+ functional enhancements & resolved 70+ software bugs for PLM system during 4 product releases of HyperMesh software• Optimised the tree structures for viewing PLM hierarchy in a simple, user-friendly way, by driving redesigning of front-end user-interface• Developed and maintained customer-specific blocks of code by customising the software for clients like Ford-Germany and GM-USA• Reduced the software maintenance time by 20% by modularising the code & loose coupling to ensure minimal errors and hassle-free coding• Decreased the manual testing cycle by 2 weeks of iterations by implementing BVTs, which led to identification of 50% of regression bugs• Helped the team with algorithm-building & code implementation of Connector features on projects beyond the scope of my regular work• Co-ordinated with multiple teams for requirements gathering & development, working with colleagues in France, Greece, Italy & the USA• Mentored and trained new recruit; developed workflow material of the existing programmes for relative ease of understanding• Part of Altair Campus Placement team, which works for recruitment of students from various IITs

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  Godrej & Boyce Mfg. Co. Ltd.

  • Mumbai, Maharashtra, India

  • Summer Intern

    • May 2011 - Jul 2011
    • Mumbai, Maharashtra, India

    Precision Components & Systems Division:• Executed the process planning and supervised the manufacturing of LPS (Liquid Propulsion System) high precision components, by various Computer Numerical Control (CNC) machine operations• Brought about a major change in work methodology of PCS Division by introducing and successfully implementing new work instructions for manufacturing of aerospace components• Analysed and drafted the First Article Inspection Report (FAIR) for aviation products, which is the key in obtaining orders from customers for bulk production• Participated in teleconferences with leading client companies like GE and Avio

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  Motilal Oswal Financial Services Ltd

  • Mumbai, Maharashtra, India

  • Winter Intern

    • Dec 2010 - Jan 2011
    • Mumbai, Maharashtra, India

    Benchmarking of brokerage houses:• Surveyed in a team of 6 members and analysed working of broker firms like Kotak Securities, ICICI Securities, MOSL, ShareKhan• Established a basket full of 290 benchmarking parameters on categories including lead generation, engagement period, account opening, operations, sustainability, and benchmarked them• Systematically searched and proposed for the best practices, innovative ideas to MOSL after learning the most successful finance functions practiced