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Samaruka Emu is a seasoned administrative professional with a strong background in customer service, accounting, and project management. With experience in various industries, including retail, finance, and education, she has developed a unique blend of skills that enable her to effectively manage accounts, process payments, and provide excellent customer service. She holds a Bachelor of Commerce degree from Massey University and has worked in roles such as Accounts Administrator, Claims Payment Officer, and Shift Supervisor and Team Member.

Experience

  • Mitre 10 (New Zealand) Limited
    • Albany, Auckland, New Zealand
    • Accounts Administrator - National Payment
      • Jun 2021 - Present
      • Albany, Auckland, New Zealand

      Processing and Payments:Ensure all accounts are accurately managed with all charges processed to stores and suppliers and all payments processed in an accurate and timely manner, following process and including but not limited to:- Completed processing of all suppliers’ charges, by EDI (Electronic Interchange), CSV load, OCR (Optical - Character Recognition) verification.- Support suppliers when transitioning to EDI, testing file data submitted and respond with change requirements and approvals.- Complete all payments to suppliers as scheduled.- Follow up and resolve all queries relating to payment, charges, disputes or any other issues.Monitoring and Reporting:Ensure all store and supplier accounts are accurate and the system and supporting processes are operating as designed, by monitoring, reporting and taking appropriate action in an accurate and timely manner, following agreed process, to include but not limited to the following:- Monitor accounts for complete and accurate data transfers from store systems to support center systems.- Monitor all audited activity by stores and support center.- Monitor aged debtors and creditors.- Take appropriate action.- Report all monitored activity and actions to Manager and other parties as required.- Prepare and notify stakeholders as appropriate or required.Compliance, Efficiency, Training and Support:Support stores, suppliers, and any other stakeholders in transitioning to the most efficient and effective processes. Including :- Claim management.- Dispute and reconciliation management.- Promotion, recruitment, and migration of suppliers to Electronic Data Interchange (EDI) for processing.- IRD Documentation compliance Ensure all stakeholders have access to and are using the appropriate systems and data.- Provide appropriate training and support through media such as documentation, webinars, videos and one to one phone calls.

  • Aon
    • Auckland, New Zealand
    • Claims Payment Officer
      • Oct 2017 - Jun 2021
      • Auckland, New Zealand

      - Daily payment transaction processing to the related vendors and suppliers complying with all standard operation procedures.- Raise invoice to clients and related parties.- Communicate and advise vendors regarding declined, withdrawn and transfer invoices.- Reconciliation process by verifying entries and comparing system reports.- Maintaining historical records through efficient filing system.- Preparing analyses of invoices and producing monthly reports.- Responding to client and provider enquiries through emails and phone calls.- Provide administrative support to WorkAon team

    • Assistant Accountant
      • May 2017 - Nov 2017
      • Auckland, New Zealand

      - Performing daily financial transactions, including verifying, classifying, computing and bookkeeping accounts data.- Reconciling the accounts receivable and accounts payable.- Facilitate payment of invoices due by sending bill reminders and contacting clients.- Maintaining accounting records by making copies and filing documents.- Generating daily invoices using MYOB accounting software.- Preparing bank deposits, general ledger postings and statements.- Input type vouchers, checks, account statements, reports, and other records.- Use MYOB and Xero accounting software to provide accounting assistance to all clients.- Using and maintaining mail chimp to promote company offers.- Maintain daily communication with clients.- Enter bills and Process payroll for client’s businesses.- Allocating bank transactions. Reconciliation.- Review profit and loss, balance sheet on daily basis.- Calculate PAYE, GST for Clients

  • Petrochem Group
    • Albany, Auckland, New Zealand
    • Shift Supervisor and Team Member
      • Jan 2016 - Apr 2017
      • Albany, Auckland, New Zealand

      - Customer service along with providing good knowledge of the product.- Answers phone call of customers.- Supervising other staff during shift.- Generating invoices for daily operation.- End/ start of shift money handling.- Regular banking.- Process stock counting; make order list and place order accordingly.- Utilize computer systems to run databases and order supplies

    • New Zealand
    • Higher Education
    • 700 & Above Employee
    • Class Advocate
      • Jul 2016 - Dec 2016

    • Massey Guide
      • Jan 2016 - Dec 2016

  • Number 8 Retail Group
    • Auckland, New Zealand
    • Team Member and Barista
      • Mar 2015 - Feb 2016
      • Auckland, New Zealand

  • McDonald's
    • 22 Stoddard road, Mt roskil, Auckland
    • Crew Member
      • Aug 2014 - Apr 2015
      • 22 Stoddard road, Mt roskil, Auckland

Education

  • 2017 - 2021
    Massey University
    Bachelor of Commerce (B.Com.), Accounting
  • 2014 - 2015
    Concordia Institute of Business
    Associate's Degree, Business
  • 2011 - 2014
    North South University
    Bachelor of business studies, Accounting and Finance

Suggested Services

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Industry Focus. “Retail”

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