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Samar Ragab profile image

Samar Ragab

IT Corporate Business Partner at Beyti - an Almarai Subsidiary
Intro Book
Seasoned IT professional with expertise in team leadership, digital transformation, and project management.
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Location
Cairo, Egypt, EG
Skills
  • Team Leadership
  • Customer Satisfaction
  • Call Centers
  • Team Work Spirit
  • Customer Care Orientation
  • Show all
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Bio

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Samar Ragab is a seasoned IT professional with extensive experience in team leadership, customer satisfaction, and digital transformation. With a Master's Degree in International Business Management and various certifications in business analysis and project management, Samar has a strong background in managing projects, leading teams, and driving business growth. She has worked in various roles, including IT Corporate Business Partner, Digital Transformation PMO, and Technology Project Manager, and has experience in managing projects, leading teams, and driving business growth.

Credentials

  • Entry Certificate in Business Analysis™
    IIBA
    Mar, 2024
    - Apr, 2026
  • How to Regain Control of Your Time, Energy, and Priorities
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Productivity: Prioritizing at Work
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Recharge Your Energy for Peak Performance
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Setting a Vision: How to Gain Clarity on Your Goals
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Using Mindfulness to Help with Goal Setting
    LinkedIn
    Jan, 2024
    - Apr, 2026
  • Digital Transformation
    LinkedIn
    Nov, 2023
    - Apr, 2026
  • Agile Requirements Foundations
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Be the Manager People Won't Leave
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Business Analyst and Project Manager Collaboration
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Data Science Foundations: Fundamentals
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Learning Design Research
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • Taking the Fear out of Feedback
    LinkedIn
    Oct, 2023
    - Apr, 2026
  • 10 Mistakes Leaders Should Avoid
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Assessing Digital Maturity
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Blockchain Basics
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Blockchain: Beyond the Basics
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Building and Managing a Cybersecurity Program
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Cloud Architecture: Core Concepts
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Coaching Your Team to Think and Act Strategically
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Digital Transformation for Tech Leaders
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Discovering SAP Ariba Procurement - Record of Achievement
    SAP
    Sep, 2023
    - Apr, 2026
  • Effectively Leading Digital Transformation
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Foundations of the Fourth Industrial Revolution (Industry 4.0)
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • How to Be More Strategic in Six Steps
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Intelligent Automation Foundations
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Introduction to 5G
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Introduction to IT Automation
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • IoT Foundations: Fundamentals
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • IoT Foundations: Standards and Ecosystems
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Leveraging Cloud Computing for IoT
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • SAP ERP Essential Training
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • The Five Thieves of Happiness (getAbstract Summary)
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Understanding Zero Trust
    LinkedIn
    Sep, 2023
    - Apr, 2026
  • Advanced Business Development: Communication and Negotiation
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Business Analysis: Essential Tools and Techniques
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Digital Transformation Foundations
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Embracing Unexpected Change
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • How to Proactively Manage Conflict as an Employee
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Leading with Fearless Mindfulness
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Learning Agility
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Reduce Stress and Anxiety by Managing Your Nervous System
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Sharing Your Best Self at Work
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Time Management for Managers
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Using Resilience to Overcome the (Seemingly) Impossible
    LinkedIn
    Aug, 2023
    - Apr, 2026
  • Conducting a SWOT Analysis
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Essential Lessons for First-Time Managers
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Having Difficult Conversations: A Guide for Managers
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • How to Stop Wasting Time in Meetings
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Introduction to SuccessFactors Foundation Module
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • One-Minute Habits for Success
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • What Is Business Analysis?
    LinkedIn
    Jun, 2023
    - Apr, 2026
  • Delegating Tasks
    LinkedIn
    May, 2023
    - Apr, 2026
  • How to Inspire and Develop Your Direct Reports
    LinkedIn
    May, 2023
    - Apr, 2026
  • Management Foundations
    LinkedIn
    May, 2023
    - Apr, 2026
  • Selling with Empathy during Uncertain Times
    LinkedIn
    May, 2023
    - Apr, 2026
  • Compassionate Leadership
    LinkedIn
    Dec, 2022
    - Apr, 2026
  • Empathy at Work
    LinkedIn
    Dec, 2022
    - Apr, 2026
  • Leading with Empathy
    LinkedIn
    Dec, 2022
    - Apr, 2026
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Dec, 2022
    - Apr, 2026
  • Communicating with Empathy
    LinkedIn
    Nov, 2022
    - Apr, 2026
  • Learning SAP Sales and Distribution (SD Module)
    LinkedIn
    Nov, 2022
    - Apr, 2026
  • Performance Management: Conducting Performance Reviews
    LinkedIn
    Nov, 2022
    - Apr, 2026
  • AgilePM® Foundation
    APMG International
    Nov, 2020
    - Apr, 2026
  • AgilePM® Foundation
    APMG International
    Nov, 2020
    - Apr, 2026
  • Project Management Professional (PMP)
    Project Management Institute
    Apr, 2023
    - Apr, 2026
  • SAP Product Knowledge 2023 - SAP SuccessFactors Career Development Planning Expert (SFX)
    SAP
    Nov, 2023
    - Apr, 2026
  • SAP Product Knowledge 2023 - SAP SuccessFactors SAP Jam Expert (SFX)
    SAP
    Oct, 2023
    - Apr, 2026
  • SAP Product Knowledge 2023 - SAP SuccessFactors SAP Jam Expert (SFX)
    SAP
    Oct, 2023
    - Apr, 2026
  • SAP Product Knowledge 2023 - SAP SuccessFactors Employee Central Core Expert (SFX)
    SAP
    Aug, 2023
    - Apr, 2026

Experience

  • Beyti - an Almarai Subsidiary
    • Fifth Settlement , Cairo
    • IT Corporate Business Partner
      • Feb 2022 - Present
      • Fifth Settlement , Cairo

  • Ministry of Public Business Sector
    • Cairo, Egypt
    • Digital Transformation PMO
      • Jan 2021 - Jan 2022
      • Cairo, Egypt

  • B.TECH
    • Cairo Governorate, Egypt
    • Technology Project Manager
      • Jun 2017 - Dec 2020
      • Cairo Governorate, Egypt

      Technology Project Manager at B-Tech

  • TE Data
    • Egypt
    • Technology, Information and Internet
    • 700 & Above Employee
    • IT Project Manager
      • Jun 2015 - May 2017

      • Build a strong team by cultivating relationships between each crew and illustrating how individual team members affect the success of the entire project. • Create project schedules that include materials estimates and manpower needs to be submitted to management.• Assess project risks and issues and provide solutions where applicable. • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. • Review project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project and allocate available resources to phases of project.• Maintaining and monitoring project plans, project schedules, work hours and expenditures.• Organizing, attending and participating in stakeholder meetings, in addition to documenting and following up on important actions and decisions from meetings.• Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements.Projects:- TE Data Website: Create New Website with new theme and function for TE Data Company.- TE Group Website: Unified Website for TE Data & TE Company.- New Commissioning System: Implementing a new system to calculate resellers’ commission.- Customer Feedback Kiosk : Automate Complain Handling technology by implementing a new system that provided to customer on touch screens inside TE Data branches for Customer feedback then save to forward Customer Complain to responsible team mailing list once customer submit the complaint through the touch screen.- BPM “Business Process Management” Workflow: Automate the Processes of developing or updating business processes.- Bit stream: is an application managing and controlling the MSAN in TE, and ISP have to reserve and manage their ports via bit stream.

    • Technical Support Team Leader
      • Jun 2012 - May 2015

      • Is to lead, support and motivate the team of Technical Support agents in delivering contact experiences which exceed the customers’ expectations while achieving Key Performance Indicator measures.• Preparing an employee to perform a task by providing them with information about the task, a demonstration of its performance, an opportunity for the employee to imitate the demonstration and subsequent feedback. Many business operators feel that effective job training makes an important contribution to their company's success.

    • Technical Support Specialist
      • Mar 2009 - May 2012

      Provide a first class telephone and email service to all external and internal customers while maintaining accurate and detailed system notes

  • Allianz Group
    • Insurance Specialist
      • Sep 2008 - Dec 2008

      Outside sales representative, responsible for selling Insurance policies.

  • Medical Dentist Center
    • Executive Secretary
    • Senior Executive Secretary
      • Mar 2007 - Feb 2008
      • Executive Secretary

      • Manage Patient and Doctors schedule, Managing the day-to-day operations of the office• Handle information requests.• Manage spreadsheets, Organizing and maintaining files and records• Greet and receive visitor.• Coordinate committees and task forces.• Receive and relay telephone messages.• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.

Education

  • 2012 - 2015
    Sadat Academy for Management Sciences
    Master's Degree, Business Administration and Management, General
  • 2004 - 2008
    Sadat Academy for Management Sciences
    Bachelor's Degree, Management Sciences and Quantitative Methods

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