Experience

• 

  Brightdrop

  • United States
  • Motor Vehicle Manufacturing
  • 300 - 400 Employee

  • Solution Implementation Analyst

    • Jul 2022 - Dec 2023

    Customer focused, forward thinking  Provide on-site training of both software and hardware products to end users  Collaborate with internal teams to establish KPI benchmarks and success criteria for product evaluations for customers  Lead customers during the product evaluation phase of BrightDrop products and actively identify additional use cases for BrightDrop products

• 

  Riverbend Consulting

  • United States
  • Business Consulting and Services
  • 1 - 100 Employee

  • Account Manager

    • Oct 2019 - Jun 2022
    • Wilmington, North Carolina, United States

     Assist Amazon Sellers with writing appeals to Amazon for both listing removals and account suspensions.  Execute prompt customer service to clients assuring them their time is valuable and circumstances are important.  Navigate through Seller Central and Amazon policies to accurately coach clients how to utilize their accounts to their benefit.

• 

  Ssa Marine

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Claims Assistant

    • Jun 2017 - Oct 2019
    • Seattle, Washington

     Administer claims processing and filing for the Longshoremen and Harbor worker industry across Seattle and Alaska.  Compile and arrange invoices and audit for accuracy through a collaborative bill review process with the vendor.  Delivered superior customer service through prompt replies to billing questions and on claim filing procedures.  Serve as the primary contact to assistants and adjusters across the U.S.; executed the company claim process manual.

• 

  Centerline Logistics Corporation

  • United States
  • Maritime Transportation
  • 300 - 400 Employee

  • Engineering Project Coordinator/Fleet Manager

    • Mar 2014 - Nov 2016
    • Seattle, WA

     Held dual roles, supported the fleet of vehicles and arranged programs that maintained the vehicles lifespan.  Developed an auto-service-center that managed maintenance, parts and supplies and the administration across insurance, registration, plates and fuel for a fleet over 74 nationally; formed an electronic filling system.  Executed bid and assurance for dry dock scheduling, collaborated closely with Port Engineers and Crews.  Extensively interfaced over oil spill drills, FEMA trainings and certifications, and the Incident Command System.

• 

  Amazon.com

  • Greater Seattle Area

  • Investigative Specialist

    • Oct 2011 - Jun 2013
    • Greater Seattle Area

     Represented Amazon Web Services core values of integrity and attention on accounts for fraud and seizure.  Conducted independent investigations involving medium - high levels of complexity.  Established and managed investigative files for all new cases, including data input to keep files current.  Performed analysis and investigations timely and professionally with attention to quality and accuracy.  Through Amazon SES monitored customers email and applied enforcements for bounce, compliance, and content.

• 

  Acme Food Sales, Inc

  • Quality Assurance Lead

    • Aug 2008 - Oct 2011

    Acme Food Sales is an importer and distributor of superior food products from world markets. I checked a variety of canned and jarred food items to ensure quality before the products are released for public consumption. Along with customer service, team work within many departments. As Asst. Warehouse Manager, I took care of all incoming drivers to pickup orders, ensure my team kept on track with all responsibilities, and oversee the production line. Successes: • Built a strong rapport with Vendors/Customers/Clients who came in to the warehouse • Traced back any discrepancies with items to the packer • Conducted “cuttings” or product comparisons (blind and known) for both the Sales and Purchasing teams • Put together an annual report of current items distributed which consisted of QA reports, nutrition facts, and packer information

• 

  B-Line LLC

  • Chapter 13 Assistant

    • 2005 - 2008

    B-Line, LLC ("B-Line") was one of the leading purchasers and servicers of consumer bankruptcy accounts in the United States. Administrative Assistant for Chapter 13 Department filing claims on time to courts around the US, making sure no dates are missed therefore, organization and attention to detail is highest priority. Along with filing I consistently used Excel to track claims and progress reports of another coworker and myself. Successes: • Authored a training manual for data entry prior to bankruptcy laws changing in 2007 that was used until the firm was sold in 2012 • Trained numerous fellow employees to electronically file both proofs and transfers of claims both individually and within the electronic claims system • Exceptional attention to detail and client confidentiality • Email correspondence between courts, trustees and attorneys within the nation and US territories