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Samantha Minto

Quality Assurance Supervisor at New Kingston
Intro Book
Samantha Minto is a seasoned Quality Assurance Supervisor with 5 years of experience in managing teams and implementing programs to enhance productivity and accuracy, holding a degree in English Language and Literature.
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Location
Portmore, Saint Catherine, Jamaica, JM
Languages
  • English -
  • Spanish -
  • A little German -
Skills
  • Microsoft Office
  • Customer Service
  • Microsoft Excel
  • Management
  • Microsoft Word
  • Show all
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Credentials

  • How to Beat Burnout, Exhaustion, and Stress
    LinkedIn
    May, 2024
    - Apr, 2026
  • Nano Tips for Delegating with Kim Kaupe
    LinkedIn
    May, 2024
    - Apr, 2026
  • Critical Thinking for Better Judgment and Decision-Making
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Developing Real Confidence
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Improving Your Listening Skills
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Making More Impact as a Middle Manager
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Overcome Overthinking
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • The Crucial Perspectives of Effective Leaders
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • The Master Key to Overcoming Procrastination
    LinkedIn
    Apr, 2024
    - Apr, 2026
  • Agile at Work: Building Your Agile Team
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Communicating with Confidence
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Customer Service: Managing Customer Feedback
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Data-Driven Decision-Making for Business Professionals
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Excel Quick Tips
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Microsoft Office: First Steps
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Nano Tips to Communicate Assertively and Set Boundaries with Shadé Zahrai
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Own It: The Power of Women at Work
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Six Sigma Foundations
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • The Slight Edge (Blinkist Summary)
    LinkedIn
    Mar, 2024
    - Apr, 2026
  • Answering Tough Questions As A Leader
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Atomic Habits (Blinkist Summary)
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Be the Manager Who Fights for Their Team
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Creating an Amazing Life
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Developing Your Emotional Intelligence
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • How to Slash Anxiety and Keep Positivity Flowing
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Inclusive Leadership
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Performance Management: Conducting Performance Reviews
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Strategies for Your First 90 Days in a New Job
    LinkedIn
    Feb, 2024
    - Apr, 2026
  • Working with Difficult People
    LinkedIn
    Feb, 2024
    - Apr, 2026

Experience

  • New Kingston
    • Quality Assurance Supervisor
      • Jan 2024 - Present

  • ibex
    • Portmore Pines
    • Quality Assurance Supervisor
      • Jan 2019 - Jan 2024
      • Portmore Pines

      I am responsible for managing a team of QAs on a weekly basis to ensure productivity. I also spearhead the program called 'Audit the Auditor' where I audit the Team Managers and QAs locally and internationally to ensure accuracy. I have also lead biweekly meetings with clients to provide an update on the site's performance and for the quarterly meeting, I provide that added layer of support for my manager in the event any questions may arise. I also create game plans for targeted coaching as well as coach Team Managers and QAs on areas of opportunity. I spearhead weekly calibration sessions to ensure that all sites are aligned and bridge any gap that may exist. I meet with group of specialists who are in the lower quartile with performance to understand what's impacting them to tailor a suitable program that results in the improvement of their overall performance. Mental health is important so I have meeting weekly with different clusters of Team managers, QAs and specialists to know how they are and create a space where they are comfortable enough to express any challenges they may face and then work with Senior Management as best as possible to assist.

  • Winov Employment Agency
    • Jamaica
    • General Manager
      • Jul 2015 - Jan 2018
      • Jamaica

      Filing and Data-entryResume and Interview PreparationArrange collection of fundsArrange interview time and dateMarketing of the businessMeeting with Clients to secure Contracts

Education

  • 2008 - 2014
    Wolmer's Schools
    English Language and Literature/Letters

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