Experience

• 

  Rowlands Pharmacy

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Healthcare Partner

    • Jan 2022 - Present

  • Healthcare Assistant

    • Jul 2019 - Jan 2022

    Healthcare Assistant NVQ 2 with Buttercups Training. I continue pharmacy courses for my own interest, improving my knowledge in this field.SKILLSI have excellent customer service skills, with external and internal customersI'm able to effectively prioritise my work loadHave a full understanding of confidentiality Excellent telephone mannerConfident with cash handlingProcessing ordersVery good team player and always willing to cover when there are staff shortages

  • Dispensing Assistant

    • Jul 2019 - Jan 2022

• 

  Fareham Creek Veterinary Surgery

  • Fareham

  • Veterinary Receptionist

    • Oct 2018 - Mar 2019
    • Fareham

    o Greeting and welcoming patients with sincerity.o Answering telephone calls and returning e-mails.o Scheduling appointments using our designated software.o Informing the Veterinarian on a call of any emergencies that require urgent attention.o Issuing invoices for treatment and prescribed medication after each consultation.o Receiving and verifying payments after each consultation.o Informing the Veterinarian on-call about possible instances of animal abuse or neglect.o Monitoring the inventory of items for sale by the practice and restocking these, as needed.o Overseeing the sale of items stocked by the practice.o Liaising with courier services and laboratories to ensure that samples are delivered and collected on time.o Having the responsibility of communicating and supporting traumatised and grieving pet owners with bereavement support

• 

  Rowlands Pharmacy

  • Portchester, Hampshire, United Kingdom

  • Trainee Dispensing Assistant

    • Jul 2017 - Sep 2017
    • Portchester, Hampshire, United Kingdom

• 

  International Institute of Marine Surveying

  • United Kingdom
  • Maritime Transportation
  • 1 - 100 Employee

  • Administrator

    • Apr 2014 - Mar 2017

  • Administrator

    • Apr 2014 - Mar 2017

    • Issuing Annual Certificates for vessels as part of the Certifying Authority• Processing tonnage requests for vessels• Organise Small Craft Working Group meetings• Preparing, printing and distributing IIMS membership cards• Monitoring the IIMS inbox and responding to e-mails • Broadcast the IIMS monthly newsletter to all members• Handling IIMS Twitter account• Chasing up outstanding membership and conference fees• Updating Sage ACT members database with photos and personal information• Ordering stationery and IIMS merchandise, stock control and obtaining quotes• Keeping the IIMS website up-to-date• Attending and assisting with the IIMS annual conferences and meetings• Covering the work of the Membership Administrator/Certifying Administrator when either are absent• Ad hoc administrative tasks

• 

  IBM

  • Portsmouth, United Kingdom

  • Executive Support Assistant

    • Dec 2011 - Apr 2014
    • Portsmouth, United Kingdom

    • Process orders via Buy on Demand (IBM in-house system) and liaising with suppliers• Room bookings made at various IBM locations within the UK• Arrange worldwide travel for the managers I support, which includes flights, hotels, car hire, rail travel, taxis and liaising with external suppliers• Process managers expenses and invoices in a timely and accurate manner• Electronic diary management (meetings and conference calls worldwide)• Maintain a high degree of accountability in support of customers and dealing with difficulties as required • Good negotiation skills to coordinate schedules

• 

  Portsmouth City Council

  • Portsmouth, United Kingdom

  • Training Administrator - Early Years and Childcare Service

    • Apr 2008 - Dec 2011
    • Portsmouth, United Kingdom

    • Track invoices/raise invoices for course fees and use positive yet assertive phone manner to chase payments whilst ensuring that positive working relationships are maintained.• Keep accurate finance records to ensure that audit trails are easily accessible despite complex funding criteria and repayments.• Process all invoices including funding payments totaling in excess of £650k; ensuring utmost accuracy and attention to detail within strict timescales.• Devised and refined all administrative procedures to enable the effective running of a busy training department• Utilise my excellent organisation skills in order to manage my own workload and plan ahead• Organise events for Early Years training including 2 annual conferences, 250+ training events, for 3000+ practitioners each year. Also distributed and monitored 1000+ licences for e-learning packages each year.• Negotiate reduced rates with a variety of venues, research, source and visit new venues and manage booking with existing venues for all training courses. • Implemented brand new IT software to assisting managing training bookings, store training records and issue online evaluations.• Book people onto courses through Managed Learning Environment (MLE), also send out delegate lists, run reports and make recommendations which are presented to the Workforce Development Officer• Deal with a range of internal and external organisations. Confident in dealing with people at all levels.• Demonstrated excellent IT skills including, Word, Excel, Outlook as well as Oracle Financial Systems and web based databases

• 

  Hillier's Garden Centre

  • Southampton, United Kingdom

  • Plant Area Assistant

    • Mar 2007 - Feb 2008
    • Southampton, United Kingdom

    • Managed stock control and processed orders through the in-house IT system• Effectively dealt with customer enquiries face to face and over the telephone, developed excellent customer service skills • Provided comprehensive advice to customers on plants, horticulture and the range of products available • Used detailed knowledge to identify plants, pests and diseases and treat them accordingly• Used artistic flare to create and arranging seasonal displays• Used excellent team working skills to effectively maintain the plant area • Understood and adhered to all health and safety considerations including lifting heavy items, working in challenging conditions and the outdoors to ensure the safety of customers, my team and myself• Managed own workload and used own initiative throughout this role

• 

  IBM

  • Treasury Billing and Disbursement Administrator

    • 2005 - Mar 2007

    • Contribute to delivering the best possible customer satisfaction continually working to provide a high level of customer service • Produced a vast amount of invoices in line with contractual due dates to ensure all payment deadlines were met• Effectively managed a reconciliation process of credit notes • Efficiently entered complex financial data utilising a keen eye for detail to ensure accuracy• Responsible for releasing supplier and non-supplier funds• Entrusted with large sums of cash received into department bank accounts in line with remittances• Input payments to accounting system in a timely manner • Managed a very busy workload supporting a large team

  • Helpdesk Administrator - Global Finance

    • 2004 - 2005

    • Efficiently dealt with telephone calls from business partners, customer and internal customers, answering all queries where possible or referring onto other departments/team members if necessary• Answered all e-mail enquiries providing accurate specialist support wherever possible• Assisted the business support team on urgent payments and queries• Gained knowledge of Global Finance systems such as Content Manager, SAP, APTS and AR• Scanned and indexed large volumes of documents in a prompt and accurate manner to ensure the smooth running of the team and best possible customer service was provided

  • PC Administrator - International Centre Asset Management (ICAM)

    • 2001 - 2004

    • Reconciled and authorised payment of supplier invoices and ensured they were processed within an agreed timeframe • Recorded the correct asset information on the IFS portfolio system to ensure correct billing and accounting treatment• Ensured the accurate accrual of valid information within the accounting timeframe• Entrusted to allocate cash received to outstanding invoices in a timely fashion • Contributed to achieving ICAM business measurements whilst adhering to ICAM’s audit and business controls guidelines• Developed excellent IT skills, time management and team working skills during this role

  • Account Administrator - Customer Fulfilment

    • 1997 - 2001

    • Competently fulfilled customer orders, including receiving, validating, processing, arranging logistics and tracking them to delivery• Responded to customer queries in a professional and personable manner• Used excellent communication skills and customer service skills to ensure the amicable resolution of any disputes• Maintained a detailed knowledge of customer debt statuses to ensure that all work was carried out accurately and appropriately• Effectively managed customer records and developed robust administration processes to ensure that up to date customer records were easily accessible to the whole team• Developed excellent administration, organisation and communication skills during this role

  • Customer Service Representative - IBM Call Centre

    • 1996 - 1997

• 

  Zurich Insurance Company Ltd.

  • Assistant Underwriter

    • Apr 1990 - May 1996

• 

  Ocean Sound Radio and POwer FM

  • Segensworth

  • Programme Assistant

    • 1988 - 1990
    • Segensworth