Bio
Experience
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Digital Product Associate
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Jan 2024 - Present
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School Counselor
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Aug 2016 - Jan 2024
Case manage 400+ students annually. Develop, implement and evaluate programing that addresses academic, personal, social and emotional challenges. Perform character analysis to identify student needs and utilize information to inform stakeholders and continuously improve programs. Regularly collaborate and mediate conflicts. Experienced in handling confidential and sensitive information.
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Member Services Supervisor
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2015 - 2020
Elevated the culture of service through outreach initiatives. Maximized member retention by identifying needs, interests and recommending appropriate programs and services. Assisted in addressing service failures and improved service delivery. Lead multi-departmental discussions regarding member engagement efforts and developed innovative ways to exceed member expectations.
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Assistant Manager
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2007 - 2015
Managed scheduling and day-to-day operations. Procured and processed inventory. Responded promptly and attentively to member questions and concerns to ensure best member experience. Handled clerical aspects and member engagements.
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Education
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2014 - 2016West Chester University of Pennsylvania
Master of Education - MEd, Counselor Education/School Counseling and Guidance Services -
2010 - 2014Elizabethtown College
Bachelor of Arts - BA, PSYCHOLOGY -
2006 - 2010Moorestown High School
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Education Management”
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References
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