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Sam Wong

Senior Manager, Customer Relations at Zung Fu Company Limited
Intro Book
Seasoned customer relations professional with 20+ years of experience in managing customer relations, service quality, and training.
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Location
Hong Kong SAR, HK
Languages
  • English Full professional proficiency
  • Chinese Native or bilingual proficiency
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Bio

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Sam Wong is a seasoned customer relations professional with 20+ years of experience in managing customer relations, service quality, and training. He has worked in various industries, including automotive and retail, and holds a Bachelor's degree in Business Administration and Management from The Open University of Hong Kong.

Experience

  • Zung Fu Company Limited
    • Hong Kong
    • Retail Motor Vehicles
    • 200 - 300 Employee
    • Senior Manager, Customer Relations
      • Oct 2023 - Present

    • Customer Relations Manager
      • Oct 2021 - Present

    • Assistant Customer Relations Manager
      • Oct 2019 - Oct 2021

    • Customer Relations Supervisor
      • Jul 2018 - Sep 2019

  • NPD Group Limited
    • Customer Service Manager
      • Sep 2015 - Jul 2018

  • Volkswagen Hong Kong Ltd.
    • Hong Kong
    • Automotive
    • 1 - 100 Employee
    • Assistant Service Quality and Training Manager, Certified Service Trainer
      • Jan 2015 - Aug 2015

    • Service Quality and Training Supervisor
      • Jan 2013 - Dec 2014

    • Service Supervisor
      • Feb 2012 - Dec 2012

    • Senior Service Advisor
      • Apr 2011 - Jan 2012

    • Service Advisor
      • Oct 2009 - Mar 2011

  • Ekspres Auto Services Ltd
    • Service Advisor Supervisor
      • Oct 2008 - Oct 2009

  • Home Essentials/Continental Sourcing
    • Merchandiser
      • Apr 2008 - Oct 2008

  • Home Retail Group PLC
    • Assistant Merchandiser
      • Jun 2007 - Mar 2008

  • Crown Motors Limited
    • Service Advisor
      • Aug 2004 - May 2007

Education

  • 2005 - 2010
    The Open University of Hong Kong
    Bachelor's degree, Business Administration and Management, General
  • 2001 - 2004
    The Hong Kong Institute of Vocational Education
    Higher Diploma, Automotive Engineering

Suggested Services

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Industry Focus. “Retail Motor Vehicles”

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