Experience

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  Toshiba International Corporation

  • Japan
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Sr. Manager-Global Strategic Accounts- Motor and Drive Division Toshiba International Corp

    • May 1998 - Present

    – Spearheaded a team of 20 staff members consisting of 16 customer service representatives and 2 project managers for account management.– Provide strategic oversight to low-/medium-voltage motor/ASD product shipments for all distributors and end-users, throughout Pacific Rim, Australia, Europe, Middle East, India, Africa, South America, and North America.– Maintain proactive interaction with accounting, logistics, and the plants of manufacturing to guarantee all product deliveries meet and exceed customer expectations.– Oversee the company’s On-Line portal, for placing PO orders, pricing, stock and status of order placement. The number of on-line customers has only increased exponentially, since I’ve been assigned to oversee since 2016. – Direct CRM involvement for various markets including aggregate, pulp and paper, mining, industrial petro-chemical, power plant, and consumer product manufactures.– Expertly handle the negotiation of contracts agreement with president, vice president, chief executive officer, chief operating officer, chief financial officer, distribution owners, VP of sales, product managers, manufacturing manager, and buyers.– Extensively work with high-profile companies such as Cargill, Schlumberger, Exxon Mobil, Georgia Pacific, Shell, Wood Group, GE Oil and Gas, and Lufkin Automation.– Demonstrated expertise in controlling an average of $45M in product (bookings) and $40M monthly billings during tough economic downturn; thus securing positive revenue renewal base from distributors throughout the Asian markets, as well as Canada, Australia, Europe, Latin America, and the United States.– Rendered tactical leadership to multiple Customer Service, Account Management, and Project Management teams to drive the attainment of company goal of becoming a $2B company by 2018.- Manage a documentation Team that supply's our customers with Motor and ASD design data for our products.

  • Sr. Manager Global Strategic Accounts-Motors and ASD Division at Toshiba International Corp

    • May 1998 - Present

    Key Achievements: *Piloted the establishment of two new ASD Technical Support Centers in Bryan College Station in Austin, Texas; offering internship programs for electrical engineering students to support the latest technology from the initial stage to execution in line with design requirements. This was also a good training ground in which to recruit proven interns into full time placement at Toshiba after graduation. *Played an integral role in sourcing and recruiting four interns for employment by design in Toshiba Houston Corporate Offices.*Led efforts in developing and executing CRM with the team to identify areas of improvement within the departments.*Was assigned three Toshiba Global Division Accounts and was able to take these poor performing accounts and turn them around to becoming more profitable. Receiving positive compliments in the way I handled their accounts with marked and measured improvements, shortly after being assigned to me. *Responsible for creating first of its kind (Expedite Fee) program for Toshiba customers that want improved lead time production of Motor and ASD product, to help add to revenue stream that was non-existent prior. *Responsible for the increase usage by design of our on-line system first and second year goal of 50% usage. This was accomplished, with the future target goal of 90+% of customers using the on-line portal method to enter all orders in the near future. *Responsible for the generating quality and timely RFQ’s.*Ensured the QC measurements was improved from our Vietnam manufacturing plant in order to avoid product quality issues that caused customer shipping delays of high priority account. *Instituted new key features that enhanced customer web portal and assisted TIC customer with the collection of relevant data to drive total customer satisfaction.*Functioned as project leader in creating paperless initiative, which valued a $250K+ annual savings to our company, thus lowering amount of workforce.

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  3M, Dell Computers

  • Austin, TX

  • Major Accounts Representative

    • 1995 - 1998
    • Austin, TX

• 

  IBM

  • Dallas, TX

  • Major Accounts Sales/Service Representative

    • 1993 - 1995
    • Dallas, TX

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  Kroger

  • Dallas, TX

  • Department/Associate Manager

    • 1980 - 1993
    • Dallas, TX