Experience

• 

  New York City Football Club (NYCFC)

  • United States
  • Spectator Sports
  • 300 - 400 Employee

  • Vice President - Soccer Operations and Strategy

    • Jan 2020 - Present

  • Academy Director

    • Aug 2018 - Dec 2019

  • Director, Team Operations

    • May 2014 - Aug 2018

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  United States Soccer Federation

  • U.S. Soccer Residency Program Manager

    • Feb 2010 - Feb 2014

    o Accountable for support staff, daily operations, travel logistics, and all roles and responsibilities that pertain to the U-17 Residency Programo Collaborate with Program Coordinator, coaches, and support staff to fulfill daily responsibilities and travel operationso Assisting in the long term planning for the future direction and development of the U-17 Residency Programo Plan, organize and implement all aspects of team travel, including; hotel, meal arrangements, transportation, etc. o Lead the daily correspondence with players, coaches, parents regarding: schedule updates, trip information, all information pertaining to school and daily concerns, questions, or requests that may ariseo Direct the documentation of professional and accurate files on all team related information, including; player personal information, game reports, trip reports, expense reports, etc. o Communicating appropriately and efficiently with U.S. Soccer coaching staff, athletes, administrative staff and all related U.S. Soccer departmentso Financial accountability of all expenses during daily operations and all Program related travel for team, individual players, coaches, staff, and players family o Manage initial communication with players’ club team, Development Academy team and inquiring organizations, colleges, and agents

• 

  San Jose Earthquakes Soccer

  • Fan Relations Specialist

    • Aug 2010 - Feb 2011

    o Responsible for renewing all season tickets holders (STH) for future seasonso Provide support to all STH throughout the seasono Develop programs to provide the highest level of guest services to STHo Coordination and administration of game day STH events and serviceo Monitor customer service inquiries and maintain a system for timely response of requests and feedback of all STH