Experience

• 

  W Denis Insurance Brokers PLC

  • United Kingdom
  • Insurance
  • 1 - 100 Employee

  • Mental Health: Workplace First Aider

    • Sep 2022 - Present

  • Development Manager

    • Nov 2021 - Present

  • Healthcare Development Executive

    • Apr 2021 - Oct 2021

• 

  Capita

  • Leeds, England, United Kingdom

  • Technical Support Specialist

    • Aug 2020 - Apr 2021
    • Leeds, England, United Kingdom

• 

  Sovereign Health Care

  • United Kingdom
  • Wellness and Fitness Services
  • 1 - 100 Employee

  • Customer Relations Manager

    • Jan 2015 - Mar 2020

    Direct management of the day to day operational requirements. Responding to service issues in a timely manner. Creating effective customer service procedures, policies and standards. Monitoring and maintaining accurate records. Ensure customer data is stored and protected in accordance to the General Data Protection Regulations (GDPR)

  • Business to Business Sales Manager

    • Sep 2007 - Dec 2014

    Managed a team of field based Business Development Managers and an office based B2B appointment making team. The primary objective of the role was to deliver B2B sales by following a strategic process to secure new business.

• 

  CPP Group plc

  • York, North Yorkshire

  • Sales Manager

    • Jun 2006 - Sep 2007
    • York, North Yorkshire

    Call Centre - Sales Manager for CPP in York. Managed a team of 5 sales manager and 75 agents selling Credit Card Protection and Identity Fraud cover to achieve business KPI’s . Influencing the business at both a tactical and strategic level. Operating a flexible approach to change by positively communicating and embedding improved efficiencies.

• 

  RBS Insurance

  • Pudsey, Leeds

  • Sales Team Leader

    • May 2005 - Jun 2006
    • Pudsey, Leeds

    Managing a team of 12 evening part-time students selling Motor & Home insurance. Responsibilities included managing absence for the whole sales area. Trained Team Leaders in both Pudsey and Leeds city centre to monitor, manage and reduce absence.

• 

  Simplyhealth

  • Leeds, United Kingdom

  • Sales Team Leader

    • Sep 1997 - Apr 2005
    • Leeds, United Kingdom

    Managed a cross-site, inbound and outbound sales team in Leeds for 3 years. Project managed the development of a group call centre - resource - recruitment - training - scripts - incentives - setting objectives. Coached and motivated a successful sales team meeting and exceeding sales targets and retaining customers.

• 

  International Thomson Publishing Services Ltd

  • Customer Service - Co-ordinator

    • Jun 1995 - Aug 1997

    Managing the ordering of books to schools in Europe and the Carribean plus tracking and monitoring of delivery by freight.