Experience

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  AAA-The Auto Club Group

  • Charlotte, North Carolina, United States

  • Automotive Service Facility Manager

    • Jul 2014 - Present
    • Charlotte, North Carolina, United States

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  AAA Carolinas

  • United States
  • Consumer Services
  • 700 & Above Employee

  • Car Care Manager

    • Jun 2017 - Jan 2024

  • Car Care Manager

    • Jul 2014 - Jun 2017

    Top tier high output senior manager, top performer born and raised in the automotive business with international exposure.Responsible for training, orientation and launch of newly hired automotive managers.I am gross profit generator leading the market with highest dollar average per repair order while holding a phenomenal CSI customer satisfaction index.Strong knowledge and experience is startups and new operations launch.Driven, organized, and hold an expert level knowledge of cutting edge automotive industry.Eager to take on new challenges and constantly complete ahead of targeted completion date.Very capable of solving complex, major and minor corporate plus customer concerns.Expert level knowledge level of all automotive KPI and parameters.Proud to be a part of AAA of the Carolinas, a global Automotive Heritage of expertise & integrity started since 1902.

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  Monro Muffler Brake

  • Charlotte, North Carolina Area

  • General Service Manager

    • Nov 2013 - Jul 2014
    • Charlotte, North Carolina Area

    Managing the best team in the Automotive Service business.

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  BEST Rent a Car

  • ksa (90 days consulting contract renewed)

  • Kingdom Automotive Maintenance Director - Best Rent A Car

    • Jan 2013 - Jun 2013
    • ksa (90 days consulting contract renewed)

    - Strategic Director level planning and growth with direct link to widen client’s base.- Manage a managerial/technical staff of 115 spread in the kingdom.- Created a group system with rotating staff availability to maximize profit and exceed monthly budget targets- Lead all training events and comply with Alissa training center - Directly involved in 2014-2015 expansions plans to inject an additional 9.000 vehicles plus expand into UAE, Qatar & Kuwait.- Manage work flow, estimates, sales and shop operations plus resolve customer concerns with immediate response and emphasis to CRM.- Facilitate & complete an overall revamp of BTC all over the Kingdom in all aspects Operations, Finance, CSR and CRM.- Created workplace activities such as Lunch & Learn to support employee productivity and satisfaction.- Overlook the migration and the implementation of our backbone software to CarPro.( Completion date July 2013 ).- Meet with large and medium national accounts on regular basis to address all their needs.- Established & custom designed 27 Nissan Urvan mobile mechanic Units to reach our clients rapidly all over the Kingdom (launched in March 2013).- Designed and entered the Multi-Point check plus the tire tread gauge into our work process to better service our 13.000 vehicles fleet resulting into FIX IT RIGHT THE FIRST TIME approach eliminating client complaints by 60%- Put together a training program dispatching 5 of our senior technicians for a 30 days commercial cooling at a world renowned facility to better serve our clients.

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  Toyota Motor Corporation

  • Charlotte, North Carolina Area

  • Assistant Service Director

    • Dec 2011 - Jan 2013
    • Charlotte, North Carolina Area

    Responsible for all facets of management of dealer TOYOTA City Aftersales Automotive in the Charlotte, North Carolina area. Focus on creating and understanding all financial reports. Oversee the daily activities of employees and vendors. Control all aspects of the business and maintain rapid competitive watch functioning according to Toyota Way.Managed a total staff of 80 technicians plus 19 service advisors in addition to 10 porters.

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  TBC Corporation

  • Charlotte, North Carolina Area

  • Service Manager, General Manager, Group Manager

    • Jan 2000 - Dec 2011
    • Charlotte, North Carolina Area

    Responsible for all facets of Aftersales Automotive management of eight retail automotive stores in; . Focus creating and understanding all financial reports. Oversee the daily activities of over 16 employees and vendors. Control all aspects of the inventory procedures and maintain aggressive programs to move product according to company and store goals. Operate as a cleanup for lower producing stores that are failing and turning them around to show profit improvement.Implements inventory control program to reduce inventory shortages.Test market promotion of retail kiosk program of shuttle car repair.Recruits and trains for MIT positions.Maintains extemely low turn over ratio in districtMaintains an audit score of 90% plusManage a large staff up to 90 employees.Set new profit level records for non-producing stores.Developed winning sales promotions during NASCAR week.Rebuilt management team in the Charlotte district contributing to the sales increase of 20%.Recognized for reducing inventory shortages and loss prevention by 13%. Responsible for encouraging, enabling, and empowering managers to develop their management skills and abilities in order to fill future management positions. Expert Level Knowledge In Following Brands ( Parts & Service )

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  Computek Automotive

  • Charlotte, North Carolina Area

  • Service Director

    • Jan 1994 - Jan 2000
    • Charlotte, North Carolina Area

    Managed a team of 10 Service advisors and 38 ASE certified Technicians, Increased sales by 45% after 30 days.Eliminated customer complaints plus expanded business bandwidth via attracting major corporate fleet accounts and embeding urgency in work flow.