Experience

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  Alghanim Industries

  • Kuwait
  • Retail
  • 700 & Above Employee

  • Sales Operations Manager - Chevrolet

    • Dec 2023 - Present

    ▪ Leading and optimizing both retail and fleet sales operations▪ Implementing targeted strategies to combat the drop in market share, ensuring Chevrolet remains competitive and resilient.▪ Overseeing key projects and initiatives to ensure accomplishment of sales objectives.

  • Brand Manager - JAC & Hongqi

    • Jan 2023 - Nov 2023

    ▪ Orchestrated the end-to-end setup and launch of JAC Motors and HongQi, including a specialized dealer transfer for HongQi.▪ Headed diverse operational teams such as ordering, retail sales, fleet sales, CRM, and marketing to ensure a seamless brand experience across both dealerships.▪ Engaged in extensive legal and principal communications, successfully negotiating distribution and aftersales agreements with the respective factories.▪ Led the conceptualization and roll-out of JAC Motors' Corporate Identity (CI) to enhance brand equity, and concurrently managed all copywriting tasks for a cohesive and effective web presence.▪ Collaborated with the facilities team on showroom design, layout, material, and construction for both locations, ensuring an immersive brand experience for customers.▪ Recruited all necessary personnel and set up the IT infrastructure for both dealerships, ensuring smooth operations across all departments.

  • Senior Business Development Executive - Chevrolet

    • Apr 2022 - Dec 2022

    ▪ Established and managed a centralized delivery operation team, improving customer experience and streamlining internal processes.▪ Led the implementation of a new dealership management system, overseeing a team of 30+ while introducing 60+ system enhancements to streamline operations and improve efficiency.▪ Spearheaded customer feedback surveys at all touchpoints, providing actionable insights to enhance sales and marketing strategies.▪ Boosted customer satisfaction by 10% through end-to-end customer experience initiatives and delivery optimization.

  • Sales Consultant - Chevrolet

    • Jul 2020 - Mar 2022

    ▪ Demonstrated outstanding sales performance, achieving the highest lead conversion rate.▪ Adapted to diverse customer mentalities and behaviors, excelling in two branches.▪ Leveraged product knowledge and customer-oriented approach to drive sales and ensure customer satisfaction.

  • Management Trainee - Future Talent Academy Program

    • Apr 2019 - Jun 2020

    ▪ Participated in a challenging rotational program across key departments, gaining diverse experiences.▪ Received technical and management training, advanced education, leadership opportunities, and mentorship.▪ Earned Lean Six Sigma certification, leading successful projects to improve operational efficiency. Projects included:• Sales in Chevrolet: Automating the daily sales report, enhancing customer experience in the delivery stage, and reducing order-to-delivery time for vehicles.• Marketing in Honda and Lotus: Launched the new look of the Honda City and revisited the positioning and activities of Lotus to increase sales.• Aftersales in Ford: Enhanced customer experience in quick service receiving and delivery through the implementation of a Queue Management System, increased staff, and decreased turnaround time.

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  American University of Beirut

  • Beirut District, Lebanon

  • Project Coordinator

    • Sep 2018 - Oct 2018
    • Beirut District, Lebanon

    Engaged for a 2 months project to coordinate various ceremony activities for 800+ guests.

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  PwC Middle East

  • Lebanon

  • Associate

    • Sep 2017 - Sep 2018
    • Lebanon

    • Conducted audits for publicly and privately held clients across diverse industries.• Gathered information, identified business controls, risks, and workflow inefficiencies in collaboration with key client management.• Executed agreed-upon procedures and authored 10+ risk assessment reports.

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  TYCONZ

  • Doha, Qatar

  • SAP Consulting Intern

    • Aug 2017 - Aug 2017
    • Doha, Qatar

    • Implemented SAP HCM solutions for Qatari ministries; and• Trained and supported end users.

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  American University of Beirut

  • Beirut, Lebanon

  • Research Assistant

    • Aug 2015 - Oct 2015
    • Beirut, Lebanon

    • Abetted in preparing business case studies published with IVEY.• Facilitated curriculum development for “Management Information Systems” course.

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  Philip Morris International

  • Lebanon

  • Commercial Intern

    • Jun 2015 - Jul 2015
    • Lebanon

    • Marketed Merit SKU across shops in the south region, updated old censuses, and created new ones.• Developed persuasion skills whilst delegating with a multitude of skeptical retailers.

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  Taxi El Sahel (Now Careem)

  • North Coast, Egypt

  • Operations Intern

    • Jun 2014 - Jun 2014
    • North Coast, Egypt

    • Generated new pricing schemes for a startup taxi company that focuses on family and friends based clientele.• Maintained the customer base of 40 and expanded it to reach 300.• Serviced the needs of existing customers and collaborated on the optimization of services and social media launch and traffic growth.

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  Saint Mary's Orthodox College (SMOC)

  • Beirut

  • Communications Trainer

    • Sep 2013 - May 2014
    • Beirut

    • Managed a team of 15 students to prepare a 2hr presentation in the school’s Culture Program (C.P). • Trained them how to communicate their ideas effectively to a crowd of 200 students through workshops and weekly meetings.