Experience

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  National Logistics Services (2006) Inc.

  • Canada
  • Transportation, Logistics, Supply Chain and Storage
  • 500 - 600 Employee

  • Cyber Security Lead

    • Oct 2021 - Present

  • IT Support Specialist

    • Mar 2019 - Oct 2021

    • Provide technical assistance and support for incoming queries and issues related to computer systems, network, software, and hardware.• Respond to queries either in person, through ticket system or over the phone.• Write training manuals and Technical SOPs.• Train end users.• Walk customer through problem-solving process.• Install, modify, and repair computer hardware and software.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), AP’s, and other systems.• Administering Cisco Meraki Dashboard and resolve various Switching / Routing issues. • Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Administering IP Monitor tool to maintain Network stability.

• 

  Stanford International College of Business and Technology

  • Missisauga Toronto

  • Instructor

    • May 2018 - Nov 2019
    • Missisauga Toronto

• 

  Humber College

  • IT Infrastructure Bridging Program

    • Sep 2017 - Jan 2018

• 

  Consulate General of Pakistan (NADRA Section)

  • Birmingham, United Kingdom

  • IT Manager / System Admin

    • Mar 2015 - Mar 2017
    • Birmingham, United Kingdom

    • Worked in a fast-paced environment with cross-functional teams responsible for National Identity Card application processing, data entry and scrutiny processes including biometrics and verification. • Responsible for technical administration of the system; maintained and administered the Local Area Network (LAN), patch updates, testing scripts, database and telecommunication systems and ensured network and data security.• Maintained infrastructure security, as well as day-to-day monitoring and upgrades of networks. • Participated in adhoc quality management reviews including system designs, defining problems as well as escalating and communicating possible end user issues.• Trained employees from various departments on system and network operations including login procedures, network management software, permissions, printing issues, security and use of software.

• 

  National Database and Registration Authority Ministry of Interior Islamabad Pakistan

  • Peshawar, Khyber Pakhtunkhwa, Pakistan

  • Assistant Director Technical / Ops

    • Mar 2005 - Feb 2015
    • Peshawar, Khyber Pakhtunkhwa, Pakistan

    • Drove management and configuration of 100+ network devices and servers for multiple national-level projects for citizen database-management authority and led technical resources.• Ensured network security and stability by regularly monitoring systems, troubleshooting potential problems, and cascading software issues to vendors for timely and effective remediation. • Developed and implemented policies and procedures related to registration documents. Worked closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and gave recommendations on how to manage integration.• Undertook full-scope server administration for Linux systems, while conducting timely and thorough system audits for effective resolution of network issues.• Ensured that existing procedures with respect to operations of 156 Data Acquisition Units (DAUs) throughout the province were complied with and operations were carried out effectively and efficiently. • Monitored VMWare infrastructure, and undertook definition of system backup and recovery policies. Created and managed user accounts, policies and granted required privileges to users, as well as undertaking network management and planning.• Kept inter-section and across the province coordination between the DAUs to ensure maximum workability at DAUs and accomplished the required goals and objectives.