Experience

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  Active Freight Network "AFN"

  • Public Relations Representative

    • Nov 2023 - Present

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  First Solution Management Services

  • Egypt

  • Debt Collector

    • Nov 2022 - Jul 2023
    • Egypt

    Communicate with management and other team members about methods and strategies to ensure a positive rat• Contacted delinquent members by phone, email and mail to determine reasons for delinquency.• Utilized sharp research skills to track down delinquent account information.• raned ang mentored new emplovees on collection methoos. documentationrequirements and pertormance strategies.• Contacted customers to discuss late payments and options for remitting amounts due.• Set up and updated customer accounts and CRM with interactions, payments and personal information.Accessed credit records to evaluate customer credit histories.

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  Sama Alwasl International Group

  • Cairo, Egypt

  • Debt Collector

    • Oct 2020 - Jul 2022
    • Cairo, Egypt

    Collector agent on behalf of ADIB, Enbd and Eib DXB.• Using various skip tracing methods to locate clients.• Interviewing clients telephonically to establish their ability to pay their liabilities.• Overcoming stall tactics and objections, and suggesting sources of money for debt payments.• Worked on credit cards, auto loans and business loans.• Negotiating settlements by arranging clients' payments over longer time span.• Confirming clients' information and payment agreements.• Informing management regarding effectiveness of strategies for various accounts.• Complying with applicable laws, regulations, policies and procedures of the banks.

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  Misr Insurance

  • Egypt

  • Student trainee

    • Jun 2018 - Aug 2018
    • Egypt