Experience

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  iO3 Pte Ltd

  • Singapore

  • Sales Support Manager

    • 2020 - Present
    • Singapore

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  Speedcast

  • Singapore

  • Executive - SAM

    • 2017 - 2020
    • Singapore

    Joined as an Executive – Sales Account Management with responsible for supporting the Sales team to maintain & growing accounts cum acting as part of the Operation team to handle service activation requests. This role reported directly to VP Sales APAC – Maritime and Manager Senior Sales Account Management MSS Services – Maritime.Duties include:- Support sales team on order fulfillment by helping with necessary administrative work including providing data and guides to help the sales team- Provide updated and accurate information about products and services- Maintain & develop excellent relationship with customers to help growing the account- Deals with customers concern to understand their needs and resolves the issue as necessary- Attend to customer's inquiries, complaints and after sales support- Attend to enquiries or disputes regarding billing when necessary- Manage the customer support & billing team to ensure proper support and communication with customers.- Activate, deactivate for MMS products like Inmarsat, Iridium, Thuraya, etc.- Assist SAM/ SIT team in activating and deactivating VSAT terminals- Ensure activation and barring processes are completed and meet all legislative requirements- Assist Management team with reporting (CRM) and normal office work- Disciplined use of ERP and NAV system for processing of sales order & system reporting- Organize and supervise field engineering activities and participate in Project teams for the implementation of large projects.- Work closely with the Operations team; Project Manager/Solution Engineer/Supply Chain to implement strategic plans & ensure job delivering in a timely fashion

• 

  Satcom Global

  • Singapore

  • Account Manager

    • 2014 - 2017
    • Singapore

    Joined as an Account Manager with responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. This role reported directly to Vice President, AsiaDuties include:- Focusing on growing and developing existing clients, together with generating new business.- Preparing proposal for customers and costing up requirements to deliver the order ensuring profitability.- Liaising with internal departments to ensure client needs are fulfilled effectively - Visiting customers and potential customers alongside sales executives.- Submission orders for all sales transactions- Checking prices and contracts are up to date.- Reporting monthly sales results to the sales team.- Responding to customer walk in & call in enquiries - Dealing with and responding to high volumes of emails.- Handling customer complaints and invoices matter.- Supporting and providing basic technical assistance to customer.- Remote assist & visit vessel to resolve basic satellite communication issue.- Disciplined use of CRM, SalesForce and SAP system.- Following up with customers to ensure orders have been fulfilled effectively.- Assessing customer requirements and advising on the most suitable products for their needs.- Cross selling other products within the company.- Handling shipment arrangement with forwarder and agent- Overall look after customer in Asia region ex Singapore, Malaysia, Indonesia, Hong Kong, India, China, Thailand etc.

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  Inmarsat

  • Singapore

  • Technical Sales Manager

    • 2014 - 2014
    • Singapore

    Promoted as a Technical Sales Manager.Duties include:- Following to earlier Technical Sales Support duties- Prepare and deliver technical presentations, trainings and demonstrations for global support community and both internal staff and customers. - Offer technical advice and provide comment on enquiry specifications

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  Globe Wireless

  • Singapore

  • Technical Sales Support

    • 2006 - 2013
    • Singapore

    Joined as a Technical Sales Support to provide technical support as well acting as the ‘bridge’ between dedicated Sales Managers in the field and global back office environment. This role reported directly to Regional Senior Sales Manager and VP Sales Asia.Duties include:- Acting as frontline technical support (phone/email) to vessels/customer- Visit customer office/vessels for PC software configuration/support- Liaise with customer support/engineering team for further technical solution- Maintain the office IT network and handle staff reported IT issue- Join Sales Managers for meeting with customer as to provide necessarily technical advice.- Provide brief proposal to potential clients and pass to Sales Managers for further follow up- Discuss with Sales Managers to plan and design the system as to meet customer requirement- Discuss with Sales Managers the strategic of getting more business opportunity- Monitor for unattended activities and drive the team for missed action - Assist Admin with paperwork and sales order submission- Work closely with CustomerAdmin team to ensure smooth sales order processing. - Work closely with ShipAdmin team to ensure smooth Inmarsat activation, AAIC processing etc.- Work closely with Material team to ensure smooth shipment arrangement.- Work closely with Coordinator team to ensure smooth attendance.- Liaise with customer for attendance detail and cost approval- Check and clarify with Account team for invoicing matter- Building relationships with vessels to promote crew calling cards- Perform other office duties & responsibilities.

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  M.Tech

  • Kuala Lumpur, Malaysia

  • I-Security Engineer

    • 2005 - 2006
    • Kuala Lumpur, Malaysia

    Telemarkerter- Survey customer through phone- Modify and updating database- Preparing templates and documentationI-Security Engineer- Experienced in deployment, support, training and consultancy of Check point solutions.- In charge of support cases escalated since the company is the sole distributor of Nokia appliances in the country.- Experienced in configuring Nokia to work with Check Point and ISS and advanced configurations