Okay, let’s tackle this. So Sally has 34 years of experience in customer-facing roles, which is a long time. Typically, customer service professionals with similar experience can charge around $25–$40 per hour, depending on the industry and location. Since Sally is in California, which has a relatively high cost of living, I'll lean towards the higher end of that range. However, considering her experience is mostly in billing and collections, which might be considered administrative or support roles, I'll adjust the estimate downwards. Maybe around $40–$50 per hour. But without a clear indication of her current role or industry, it's difficult to estimate a higher rate. So I’ll stick with $45.