Experience

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  Reem Hospital

  • United Arab Emirates

  • Diabetes Educator

    • Feb 2024 - Present
    • United Arab Emirates

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  Sheikh Shakhbout Medical City - SSMC

  • Abu Dhabi Emirate, United Arab Emirates

  • Clinical Research Scientist

    • May 2022 - Jun 2023
    • Abu Dhabi Emirate, United Arab Emirates

    * At the Pediatric Endocrinology Divisions of SSMC I was full time involved in and coordinated a study about the impact of the addition of teleconsultation and digital data support to the use of CGM on glycemic control in children and adolescents with poorly-controlled Type1 diabetes. While Type1 diabetes in the young is a challenging disease, the study aims to examine augmenting the use of CGM with intensive follow up with teleconsultation and digital support (online CGM analysis) which might improve diabetes control and treatment satisfaction. The study aimed to enroll a minimum of 116 patients over the period of 28 weeks of which I concluded 12 weeks of the cross over phases. * As a study coordinator I worked closely with the principle investigator and coinvestigator and participated in choosing the inclusion criteria for the study. * I was responsible for selecting patients that satisfy the inclusion criteria (including patients using CGM FreeStyle Libre 2), explained the study to the patients and their families and agreed with patients on signing the enrollment consent forms. * Educated new unfamiliar patients about the use of CGM.* Continuously followed up with patients to ensure correct use of the CGMS.* Collected and recorded patients data throughout the entire study period.* Additionally, I attended supporting the patient education team in the Pediatric Diabetes Insulin Pump Clinic with educating patients and caregivers on the use of Insulin Pumps and carb counting.

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  HealthPlus Network of Specialty Centers

  • Abu Dhabi, United Arab Emirates

  • Diabetes Educator

    • Jul 2019 - Apr 2022
    • Abu Dhabi, United Arab Emirates

    HealthPlus Endocrinology & Diabetes Center* Responsible for the assessment, education, clinical management and follow up of adults with T1 & T2 diabetes, as well as educating pediatric patients and their families on DMSE/T with T1 & T2 diabetes, for newly diagnosed, non-controlled and previously established patients, in a managed care environment.* Provided consultation to patients in coordination with physicians, pharmacists and dietitians on a wide variety of health topics with emphasis on diabetes, while exclusively extending education and training on CSII, Hb1C evaluation, BG monitoring, oral medications, insulin injections, nutrition, and adjustment of therapy, insulin doses and correction of doses based on results.* As a Certified Insulin Pump Educator, I educated patients (and families) with insulin pumps and multiple daily injections about insulin pump use, carb to insulin and carb counting, and managing all relevant aspects such as programming, insertion, start-up training, results assessment, and follow up on outcomes.* Managing patients’ CGM utilizing Abbott Free style libre, Medtronic Guardian Sensor, and Dexcom G6. Carrying out the following activities:- CGM sensor insertion,- Connect CGM sensors to clinic system and patients smart phone device.- Educate patients on how to check their glucose readings.- Systemically download and collect patient glucose performance data to evaluate, develop, and executethe plan of care.* Case managed patients and scheduled follow up based on assessment of data.* Provided individual consultations up 20 clients per day.* Achieved consistent 99% client satisfaction scores in all surveys.* Collaboratively increased patients diabetes education revenue by 300% within the first year.

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  Cleveland Clinic Abu Dhabi

  • Abu Dhabi, United Arab Emirates

  • Patient & Family Educator

    • Apr 2016 - Jun 2019
    • Abu Dhabi, United Arab Emirates

    Diabetes Education:Educated diabetic patients (inpatients&outpatients),family members&care providers in cases of:Newly Diagnosed, Uncontrolled Diabetic Patients,Noncompliant Patients(disease management/medication), Medication(administration,dose,time,usage,storage,mechanism of action,..),Injections (Insulin,Victoza®,Trulicity®),DMEs(Insulin Pumps,CGMS,FreeStyle Libre,Glucometers)*Organized group education sessions for diabetic patients (Ramadan Diabetes Management Education Group)*Member of the Diabetes Management Strategic Project Team in collaboration w/Cleveland Clinic Ohio to monitor & manage patients w/HbA1c>12General Education:(Outpatients&Inpatients)*In charge of patient education program in outpatient clinics (Neurology,Dermatology, Internal,GI,&Cardiology)Educated outpatients&inpatients in cases of:oNewly diagnosed chronic diseasesoEducated patients&family members on disease management at home(MS,cardiac diseases,Myasthenia Gravis,Stroke,Crohn’s disease,psoriasis,epilepsy)oHome care skills(inject tech:Saxenda, Enoxeparin, Humirah,..)oDME education&reinforcement (IGpump,Nebulizers,inhalers,..)oTreatment Non-ComplianceoPoorDisease ManagementoMedications(administration,dose,time,usage, storage,mechanism of action,..)oPreOp&PostOp education*Fulfilled educational needs of patients &family members at patient discharge, ensuring 100%understanding of medications, discharge instruction report, appointments, understanding of diagnosis(disease), receipt of written educational materials, & all questions & concerns are answered*Attended community awareness&edu events organized by CCAD(MS,Strokes,..)*Member in Fall RiskPrevention Project team & Fall Risk Prevention sub-council.Educating inpatients&family members about fall risks& preventions during hospitalization.Led to reducing falls rate by~50%*My contribution to PatientEducation team assisted in increasing CCADPatient Experience score related to discharge domain from 1% in Q1 2018 to 83%in Q4 2018

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  Daman - National Health Insurance Company

  • Abu Dhabi, UAE

  • Medical Education Coordinator

    • Nov 2011 - Nov 2013
    • Abu Dhabi, UAE

    Coached Daman participants (Thiqa Cards), particularly asthmatic patients & diabetic patients, according to evidence based care guidelines to improve their lives quality via regular structure phone calls utilizing “ProvidinCare” software. Patient education sessions were also conducted via local community healthcare activities.Educated and coached patients about asthma, diabetes self-management, control of high BP and cholesterol, women’s health, and educated children and parents of the risks of obesity and how to practice healthy eating and active living, and presented to patients the self-management skills that are necessary to improve their health and prevent complications.Participated in community educational awareness programs to improve the awareness of the risk of unmanaged chronic diseases on their lives and educate them about managing it according to guidelines.Developed and conducted presentations to patients at local community sites.Created achievable and realistic goals that empower individuals self care.Addressed communication gaps between the treating physician and patient and coordinated to encourage effective patient communication & disease management with full adherence to guidelines.Worked with the Director of Health Education Program to establish evidenced-based patient education & health promotion programs/services.Prepared and distributed health education materials, including reports, bulletins, and visual aids such as films, videotapes, photographs, flyers & posters.Prepared schedule of patient education classes & materials on time.Updated and ensured availability of all relevant teaching materials.Collected and reported monthly statistics and other reports as requested.Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of patient education programs.Constantly achieved preset patient quota/target, and assisted the department in achieving goals as defined.

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  AstraZeneca

  • United Arab Emirates

  • Sr. Medical Representative

    • Jul 2003 - May 2010
    • United Arab Emirates

    • Contributed in making AstraZeneca gain national prominence in the fields of CVD (lipid lowering & anti-hypertensive agents), Respiratory (asthma), Gastroenterology, Psychiatry and Infectious Diseases.• Handled sales & marketing, customer service, and retention efforts for AZ products in the assigned territories, scoring profitable growth and continuously achieving preset sales and marketing targets.• Used the proven clinical research and field testing evidences to establish the pharmaceutical product as the most efficient, accurate and safe choice that helps patients’ lead normal and productive lives.• Coordinated, promoted and implemented marketing & public relations activities for selective AZ initiatives; and identified community events relevant to AZ focus products and disease line. • Assisted in developing and coordinating the execution of marketing strategies and materials.• Involved in organizing healthcare social and awareness campaigns, CME accredit meetings, workshops, seminars, conferences and health education programs, recruited speakers, and organized local medical clubs. (i.e. cardiology, infection disease, and diabetes clubs).• Established a profound and strong contact network/relationship with hospitals’ administrations, purchasing authorities, key opinion leading physicians and nurses.• Followed up on formulary listing and purchase of assigned products in governmental and private hospitals.• Monitored hospitals consumption to maintain optimum stock levels.• Measured and analyzed the competitive environment in my assigned area and provided accurate feedback to the direct management in addition to implementing sales strategies and tactics to counter competitive activities.• Effectively communicated internally and externally, adopting a professional approach within the sales & marketing teams, management, and customers; and packaged the company’s message to effectively engage with clients.• Coached newly hired medical representatives.

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  Al Naghi Medical

  • United Arab Emirates

  • Product Specialist – CVI & Diabetes Care

    • Sep 2001 - Jun 2003
    • United Arab Emirates

    * Carried out the sales and marketing of Medtronic Cardiac Surgery & Cardiac Rhythm Management devices and Boston Scientific Coronary and Vascular Interventional products, while efficiently managing relationships with Cardiac and Vascular Surgeons, Cardiologists, Interventional Radiologists and Angio suite staff; and conducting best sales practice via maintaining excellent customer service aspects and utilizing proven research and field testing documents including trials and international registries to clinically support the product introductory at various accounts.* Also I was assigned to the re-launch campaign of Abbott THERASENSE: Freestyle “Blood Glucose Measurement Devices” where I successfully reestablished the trust in the product and service with the medical community and reinvented “FreeStyle” as the market leading choice for diabetes testing.* Established sufficient knowledge in Diabetes management and “Glucose Monitoring Devices”, and effectively communicated Disease Knowledge to public audience as well as Healthcare Professionals through planned and managed patient education sessions.* Conducted healthcare screening sessions and in-depth interviews with diabetic patients (T1 & T2).* Established a profound UAE medical devices market knowledge and maintained strong contact network/relationship with healthcare professionals at hospitals, clinics, and pharmacies chains.* Constantly achieved preset sales targets and met KPIs.