Experience

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  Alpha Wholesale HVAC Ltd

  • Customer Service Advisor

    • Feb 2024 - Present

    In my role at Alpha Wholesale, I play a pivotal part in enhancing our customer service operations and supporting our sales team. I am deeply involved in the day-to-day interactions with clients, ensuring their experiences are efficient, professional, and above all, satisfactory.What I Do:- I address and resolve customer queries through phone and email, providing timely and accurate assistance.- I guide customers through our product offerings and help them with order placements, ensuring each transaction is smooth and meets their expectations.- My daily activities include processing a variety of transactions on INTACT IQ, maintaining accurate customer records, and managing data entry tasks.- I actively engage in upselling, helping customers discover additional products that meet their needs.- Following up on sales opportunities and customer feedback are also key aspects of my role, allowing us to refine our offerings continually.My Skills and Impact:- With a strong background in administration and customer service, I am adept at navigating complex sales systems and tailoring solutions to customer needs.- My ability to multitask and prioritise effectively allows me to meet tight deadlines and manage multiple customer requests without compromising on service quality.- I pride myself on my ability to build lasting relationships with both customers and team members, contributing to a positive and productive work environment.

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  La Fosse Academy

  • London, England, United Kingdom

  • Tech Trainee

    • Jul 2023 - Oct 2023
    • London, England, United Kingdom

    12 week intensive training covering key topics in the tech industry, including web development, architectural thinking, and infrastructure. Applied Agile principles to successfully execute team projects.Front-End Developer & UX Designer: Specialised in front-end development and user experience design across multiple projects, showcasing strong capabilities in HTML, CSS, and JavaScript to create engaging, responsive layouts and interfaces.- Project 1: High Rollers: Led the design and development of an educational board game. Utilised Figma for intuitive design and implemented the front-end using Bootstrap and CSS for a polished, interactive user experience.- Project 2: BookWiz: Focused on both front-end and back-end; however, my primary role was developing a user-friendly interface with JavaScript, while enhancing user interaction and functionality.- Project 3: Refactory: Crafted a coding learning platform with an emphasis on user engagement and interactive learning experiences, employing React for dynamic views and state management with Redux.- Project 4: SzndChef: Orchestrated the front-end development of a seasonal food recipe website, employing my skills in React and CSS to deliver a visually appealing and functional user interface, while integrating backend technologies for effective data management.

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  Dream Doors Ltd

  • Showroom Assistant

    • Jun 2022 - Jul 2023

    Key responsibilities:• Promptly and effectively dealing with customer enquiries by telephone or email and showing customers the products and services on offer.• Employed my technical skills in managing schedules, updating CRM system, and maintaining my Excel databases.• Collaborated seamlessly with the business owner through digital channels, skilfully organising fitting schedules and ensuring impeccable workflow integration.• Brought in £500k in sales in one year.

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  Settle Retail Ltd

  • Tunbridge Wells, England, United Kingdom

  • Sales Assistant

    • Dec 2021 - Mar 2022
    • Tunbridge Wells, England, United Kingdom

    Specialised in bespoke furniture and furnishings, and quoting for bespoke requirements. Consulted with customers to assist with interior design ideas and colour schemes and to transform ideas and themes into living spaces, recommending patterns, furniture and furnishings.Key responsibilities:• Innovatively designed and implemented a spreadsheet that dynamically adjusted prices based on fabric attributes such as fireproof properties, streamlining the pricing process and enhancing efficiency• Cut down price updating time from 1-2 months to 2-3 days.

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  Cotswold Outdoor

  • Maidstone, England, United Kingdom

  • Customer Expert

    • Dec 2017 - Feb 2022
    • Maidstone, England, United Kingdom

    In my role as a Customer Expert at Cotswold Outdoor, I was committed to enhancing the customer shopping experience in a dynamic retail environment. I supported our mission to cater to outdoor enthusiasts by providing outstanding service and a comprehensive range of products from leading global brands.Key Responsibilities:- Enhanced customer engagement by creating an inclusive shopping environment, tailoring interactions to understand and meet the specific needs and preferences of each customer.- Maintained high store standards and contributed to a positive working environment, ensuring both customer satisfaction and an excellent shopping experience.- Actively participated in ongoing product and skills training, continually expanding my knowledge and expertise across a diverse product range.- Utilised opportunities to achieve and exceed add-on sales goals through effective customer interaction and product knowledge.Achievements:- Successfully balanced customer service with operational tasks, contributing to the store meeting its commercial objectives.- Developed strong product knowledge which enabled me to confidently advise customers, thereby enhancing their shopping experience and fostering customer loyalty.Professional Development:- Engaged in continuous learning opportunities provided by both in-house development teams and external brands to refine my customer service and sales skills.This role allowed me to develop my passion for providing outstanding customer service and strengthened my ability to work effectively in a team-oriented environment.

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  Brewers Decorator Centres

  • Royal Tunbridge Wells, England, United Kingdom

  • Sales Advisor

    • Sep 2021 - Jan 2022
    • Royal Tunbridge Wells, England, United Kingdom

    Provided the highest standard of friendly and knowledgeable customer service to help deliver the company objective of being the decorator’s first choice.Key responsibilities:• Assisting in the display and merchandising of products, to capitalise on trend and boost sales of the company’s product range including wallpaper, paint and fabric and furnishings.• Developing long term friendly and professional relationships with customers and suppliers.

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  Boots UK

  • Nottingham, England, United Kingdom

  • Customer Service Advisor

    • Aug 2020 - Dec 2020
    • Nottingham, England, United Kingdom

    Provided frontline support to customers and answer all enquiries while attempting to resolve all enquiries on first contact.Key responsibilities:• Handling customer account information database including creating, merging, and cancelling customer accounts.• Applying IT skills to multi-task on two screens to manage time in a busy environment.• Resolving issues with points and offers to ensure customers receive the best deals.• Achieving target time for calls and exceeded hourly mail targets. Our small team of 15 were recognised for having the highest mail statistics in a building of 400 staff.

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  Pizza Hut

  • Maidstone, England, United Kingdom

  • Guest Server

    • Nov 2017 - Aug 2018
    • Maidstone, England, United Kingdom

    Maintained time and kept up with physical stamina required for a busy and fast-paced environment while keeping patience under pressure. Key responsibilities:• Operating alongside kitchen staff to ensure orders are correct and served on time to meet customers’ expectations.• Following dietary and allergy guidelines and food hygiene regulations and procedures.• Using creative thinking skills to mediate difficult situations and resolve any issues to ensure customer satisfaction.• Reaching shift targets to promote company app.• Accomplishing personal targets and boosting sales by upselling by recommending new deals and menu items.

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  Children's Trust

  • Maidstone, England, United Kingdom

  • Volunteer

    • Nov 2015 - May 2016
    • Maidstone, England, United Kingdom

    • Sorting and pricing new donations• Keeping attention to detail on shop floor to make sure it is clean and organised• Working and communicating well with team to reach targets on time

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  PDSA

  • Maidstone, England, United Kingdom

  • Volunteer

    • May 2013 - Sep 2013
    • Maidstone, England, United Kingdom

    • Sorting and pricing new donations• Organising the shop floor in new and creative ways to boost sales• Reaching weekly targets through teamwork and great communication