Experience

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  Springboard Clinic

  • Care Team Administrator, Intake Coordinator

    • Aug 2023 - Present

    Conduct case management calls with prospective clients, offering expert guidance on Springboard’s assessments and therapeutic services.Administer intake assessments to evaluate client needs and ensure alignment with our services.Coordinate with the administrative team to facilitate the exchange of essential documentation for upcoming appointments.Collaborate closely with the assessment team and clinicians to navigate client complexities and concerns, determining suitable assessments and services.Efficiently manage referrals from family physicians following clinic processes.Maintain a consistent and dynamic weekly caseload, encompassing case management calls, new bookings, and client-centred intake assessments.

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  AGM Renovations

  • Woodbridge, Ontario, Canada

  • Assistant Project Coordinator

    • Jan 2022 - Feb 2023
    • Woodbridge, Ontario, Canada

    Assisting the Project Managers with administrative functions and processesOrganizing materials and deliverables of for Project Managers and TradesCoordinate with vendors and suppliers to complete project deadlines Analyze Trade invoices to ensure projects remain within assigned budgetsCreated a training manual for new Project Managers to seamlessly transition into their role

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  Distress Centres of Greater Toronto

  • Toronto, Ontario, Canada

  • Suicide Hotline Responder

    • Sep 2020 - Jan 2022
    • Toronto, Ontario, Canada

    Completed 40+ hours of intensive training to be able to support and assist various distress and crisis calls.Suicide prevention delivered through suicide assessment, safety planning, active rescue.Providing core counselling skills including active listening, validating emotions, non-judgemental communication, highlighting client strengths, and developing rapport to create a safe and supportive environment.

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  York University

  • Toronto, Ontario, Canada

  • Research Assistant

    • Sep 2020 - Apr 2021
    • Toronto, Ontario, Canada

    The topic researched focused on improving and evaluating training in psychotherapy. This included training evaluations of process-sensitivity in psychotherapists' responsivity to client resistance and markers of ambivalence.

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  Progressa

  • Credit Consultant

    • May 2016 - 2019

    Provided financial and debt management counselling to assist clients in discovering alternative credit solutions (i.e., credit management programs)Review client documentation and bank statements to evaluate credit standing and risk profileCompile and organize statistical reports on payment history and account balances into offline systemsCollaborate directly with the marketing team to create a presence on social media: Facebook & TwitterCreated training manuals and outlines for new hires; Trained an excess of 10 new frontline employees

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  Ontario Superior Court of Justice

  • 47 sheppard Ave East

  • Administrative Assistant

    • Sep 2015 - Jul 2016
    • 47 sheppard Ave East

    Acted as a liaison between clients and lawyers to ensure that all necessary documents were served with great accuracy and met sensitive timelines Collaborated with lawyers and internal clients (e.g., child services) to review casesPrepared research memoranda, notice of motions, watching brief, case summaries, and assisted in creating draft letters to assist senior clerical managers