Experience

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  Rainbow Railroad

  • Toronto, Ontario, Canada

  • Program Officer

    • Aug 2023 - Present
    • Toronto, Ontario, Canada

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  Family Service Toronto

  • Toronto, Ontario, Canada

  • LGBTQ+ Community Facilitator

    • Jan 2021 - Aug 2023
    • Toronto, Ontario, Canada

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  YMCA of Greater Toronto

  • Toronto, Ontario, Canada

  • Youth Specialist

    • Sep 2020 - Aug 2023
    • Toronto, Ontario, Canada

    - Developed, implemented, and monitored the individualized Person-Centered Plan (PCP) for up to 90 participants to meet their community integration and service coordination goals.- Assisted participants in accessing benefits and services by providing information and education about community resources.- Provided crisis intervention, guidance, and supportive counseling.- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding, and compliance with state and agency policy.- Ensure all enrollment activities adhere to established procedures of accountability and confidentiality according to contracts and regulatory entities.- Building strong rapport with participants and assisting them in overcoming barriers.- Direct delivery and facilitation of group activities and workshops regularly.- Provide coaching and mentorship to the youth participants.- Facilitate Pre-Employment coaching as well as job development.- Provide one-to-one coaching and motivation.- Council members on proper résumé and job search technique

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  City of Toronto

  • Toronto, Ontario, Canada

  • Administrative Program Support

    • Mar 2021 - Mar 2022
    • Toronto, Ontario, Canada

    - Provide administrative support services to Care Coordinators - Process new referrals, and orders for services, supplies, and equipment - Process and assist in managing confidential client records - Enter, update and maintain a high volume of client data in the electronic database- Prepare, maintain, and processes documents and reports, including proofreading.- Printing and photocopying.- Drafts correspondence, letters, and memos for Manager’s signature.- Operates office equipment and computers utilizing a variety of software packages.- Utilizes computer for preparation of reports, presentation materials.- Inputs, updates and maintains lists of reports by document name and other criteria

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  Christie Ossington Neighbourhood Centre

  • Toronto, Ontario, Canada

  • Community Program Coordinator

    • Jan 2019 - Jan 2021
    • Toronto, Ontario, Canada

    - Create crisis management plans that will be executed in the event of a problem with the interior or exterior of the facility- Coordinate daily schedules and special programs for facility residents in collaboration with other team members- Create safe and creative programs for LGBTQ+ identified children- Reach out to local organizations and community partners to co-facilitate workshops- Assist in documenting and recording relevant information for program reports - Recruiting, onboarding, and assisting with the supervision of interns, and assisting with recruiting and hiring of other staff, as needed- Provide program participants with a variety of social, recreational, and life skills based on the individual’s interests and goals.- Initiate social inclusion through assisting participants to identify their hopes for meaningful community participation and assist them to integrate into community services/activities. - Develop comprehensive reports on ongoing programs and submit summary reports to management each month

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  Touchstone Institute

  • Toronto, Ontario, Canada

  • Program Assistant

    • Jan 2018 - Jan 2019
    • Toronto, Ontario, Canada

    - Support provision of assessment, evaluation, and education programs for internationally educated health professionals (IEHPs) - Assist with exam invigilation for internationally trained doctors and nurses as Group Leader, Candidate Support, and Hall Monitor- Provides front-line service delivery to all program participants, greeting them and assisting with any questions or concerns- Follow protocols and procedures to ensure proper exam coordination; set up clinical stations and direct candidates and examiners; quickly respond to, escalate and/or resolve any issues that may arise.- Provide exceptional customer service to clients and candidates alike

• 

  University of Saskatchewan

  • Canada

  • Settlement Research Assistant

    • Dec 2017 - Apr 2018
    • Canada

    - Contacted, corresponded with, and interviewed adult Syrian refugees recently settled in South-western Ontario as research study participants to obtain data for an assigned research project - Maintain detailed logs of communication; collected, coded, and entered study information into the database - Edited completed interview questionnaires for completeness, legibility, and accuracy

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  Mercy Corps

  • Syria

  • Program Coordinator

    • Jun 2008 - Jun 2012
    • Syria

    - Conceived and implemented a program to help Iraqi and Palestinian refugees in Syria develop computer skills; over 7000 people trained in a 4-year period- Supervised 7 employees on the Follow Up Team and managed 25 employees in the larger computer program - Negotiated agreements with training centers and trainers, created or procured training materials- Scheduled classes, assigned trainers and managed administrative tasks- Resolved problems and gathered information from trainers and trainees to improve the program