Experience

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  Central Bank

  • Medford, MA

  • Helpdesk support1

    • Mar 2011 - Nov 2012
    • Medford, MA

    •Maintain Active Directory user accounts. •Assist end-users with Citrix/LAN connectivity issues.•Provide technical support for OSI applications (Teller, RMS, TotalPlus) and MS Office products.•Assist with business continuity plan testing and documentation. •Responsible for nightly tape backups and requested restorations.•Assist with webinar equipment setups. •Update Intranet Internal Web page with routine changes.•Assist with new employee setup/removal and documentation. •Maintain and track software licenses and organize software library. •Maintain and repair all bank hardware (PC’s, Printers and peripherals)•Drop off and pick up hardware or make field repairs at Bank locations. •Train new users or assist with training when new software is installed.

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  Cambridge Health Alliance

  • PC Support Tech

    • Feb 2010 - Jun 2010

    •Image, deploy and setup approximately 1000+ Microsoft Windows XP desktop PCs throughout the organization.•Configure and test software/hardware installations including EPIC, Meditech, printers and healthcare related peripherals.

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  BELMONT SAVINGS BANK

  • SYSTEMS ADMINISTRATOR

    • Nov 2006 - May 2009

    *Provide first level technical support for 100+ Microsoft Windows XP/2000 end users.*Assist in generating reports as requested for FDIC, State, and internal auditors.*Primary administrator of Hyland Onbase. System used as Bank's primary online reporting system.*Generate and review daily security reports to ensure security controls are in place and are being observed.*Perform Microsoft Windows security patches and weekly virus definition updates for all desktops/laptops and Netware Servers.*Maintain active hardware and software inventory system.*Implement technology by aiding in software and hardware installations.*Assist in maintaining Novell Netware/Windows NT servers. Responsible for resolving network server problems to ensure minimal downtime.*Responsible for tape backups/restorations for all bank servers.*Implement new employee setups, departures and changes.*Responsible for maintaining bank's vendor management program for information technology department.

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  BALLY TOTAL FITNESS, INC

  • RETAIL STORE MANAGER

    • 2002 - 2006

    *Responsibilities include sales management, following company policies & procedures, staffing/scheduling, training, supervision of operations, sales floor presentation, inventory control, gross margin/loss prevention, controllable expenses and direct supervision of total store and customer service.

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  SPRINT E| SOLUTIONS

  • INTERNET CENTER OPERATIONS SPECIALIST

    • Jan 2001 - Jan 2002

    *Rack, cable and test Cisco routers, switches and Sun servers for new Boston Web Hosting Data Center *Assist in troubleshooting customer servers /connections and monitor all systems in a 24hr/7 days a week environment.*Manage and maintain all desktop PC's for staff.

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  CANBOX, INC

  • SYSTEMS ADMINISTRATOR

    • Jan 1999 - Jan 2001

    *Setup and maintain unified messaging servers for web based companies which utilize e-mail, faxing and voicemail.*Provide technical support and maintain desktop PC's for entire staff.