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Sakhawat Hussain

Technology Delivery Lead Associate Director at Accenture Southeast Asia
Intro Book
Seasoned IT professional with expertise in IT strategy, business transformation, and program management.
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Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English -
  • Hindi -
  • Urdu -
  • Bengali -
Skills
  • It Strategy
  • Business Transformation
  • Requirements Analysis
  • Pmo
  • Data Center
  • Show all
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Bio

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Sakhawat Hussain is a seasoned IT professional with extensive experience in IT strategy, business transformation, and program management. He has held various leadership positions at Accenture Southeast Asia, Citi, and Accenture in India, managing teams and delivering projects across multiple regions. He holds a Bachelor's degree in Electronics and Communication Engineering and an MBA from Sikkim Manipal University. He is certified in ITIL V3.

Credentials

  • ITIL V3
    TÜV SÜD Akademie GmbH
    Sep, 2013
    - Apr, 2026

Experience

  • Accenture Southeast Asia
    • Singapore
    • Business Consulting and Services
    • 700 & Above Employee
    • Technology Delivery Lead Associate Director
      • Jan 2022 - Present

      Client Delivery Lead for a SEA regional bank’s technology delivery centre at Kuala Lumpur:- Mobilizing and managing a delivery team (~50) for bank’s Enterprise platform (BluePrism, K2 Five, IBM ECMS) - Managing Service Delivery and SLA compliance for implementation of projects and change requests- Helped setup the bank's new offshore technology centre at Kuala Lumpur

    • Technology Delivery Lead Associate Director
      • Jan 2020 - Dec 2021

      Client Delivery Lead for IT Partnership for Indonesian Diversified Conglomerate: - Cloud, Security, SAP Application maintenance and Application Development- Delivery Management & Service Management. - Managing delivery through teams (around ~120) at onshore and offshore - Significant contribution in successful completion of contract re-solution and extension

  • Citi
    • Chennai Area, India
    • Senior Vice President
      • Sep 2018 - Jan 2020
      • Chennai Area, India

      Shared Services Service Operations Head:- Management of Citi Marketplace product application maintenance (Add/Modify/Delete) - RPA Automation implementation and Run Operations (Automation Anywhere) - STP (Straight through Processing) Automation using API and Webservice - Lead a team of ~40 project managers, developers and delivery partners located across bank’s shared service centres at India, Hungary, Philippines and USA

  • Accenture in India
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • RPA Implementation and Run Operations Lead
      • Jan 2016 - Aug 2018

      RPA Implementation and Run Operations Lead, for a global bank's shared services: - BluePrism PoC Lead (desktop based and VDI based) to ensure it works in Group’s environment- Delivery Lead for RPA Run Operations for all production bots- Implementation lead for few business units across RPA life cycle

    • Offshore Delivery Lead, Network Services
      • Jan 2012 - Dec 2015

      Network Service Delivery Lead for a large European Bank:- Offshore Delivery Lead for project execution and Upsell, leading a large team (~100) - Portfolio Lead for bank's India & APAC region (transformation and upsell) - Offshore Delivery Operations Lead for NOC leading a large team (~150)

    • Global Program Manager
      • Jan 2010 - Dec 2011

      Global Program Manager for Accenture delivery centres - - Program manage Implementation of platform & collaboration tools (Win7, Lync ,IE7, AD, Infrastructure Tools, Network) across Accenture global delivery centres through a team of ~20 dedicated project managers

    • IT Account Management Lead
      • Aug 2003 - Dec 2010

      IT Deployment and IT Operations Lead for Accenture Operations (BPO) at India, Poland and Philippines- Lead IT Infrastructure and Applications management for client’s BPO engagements across Bangalore/Chennai (2003-2005), Eastern Europe (2006), Philippines (2007-2008) and Eastern Europe/Mauritius/China (2009). - Significant contribution in setting up of Accenture BPO centers at Chennai, Warsaw and Cebu

  • Sonata Software
    • Project Manager, IT Infrastructure
      • 1994 - 2003

      Project Manager, for DR/BCP consulting and setup for a manufacturing client's WAN & Messaging, re-engineering, SAP DR, Business processes.Consulting & Presales for external clientsGlobal Remote Support (L3 support for Microsoft's premier client for MS Exchange) Lotus Notes App development, Networks Project execution, DR/BCP projects, Field Customer Support, in-house IT operations,

Education

  • 1988 - 1992
    National Institute of Technology Durgapur
    Bachelor’s Degree, Electronics & Communication Engineering
  • 2013 - 2015
    Sikkim Manipal University - Distance Education
    Master of Business Administration (M.B.A.), Marketing

Suggested Services

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