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Sakala Catherine

Learning and Development Consultant at FNB Zambia
Intro Book
Experienced HR professional with expertise in learning and development, customer service, and strategic planning.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Languages
  • Bemba -
  • Nyanja -
Skills
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Telecommunications
  • Strategic Planning
  • Show all
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Bio

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Sakala Catherine is a seasoned HR professional with extensive experience in customer service, learning and development, and strategic planning. She has worked in various roles, including Learning and Development Consultant at FNB Zambia and HR and Admin Assistant at Liquid Intelligent Technologies. Catherine holds a Master of Business Administration (MBA) and a Bachelor of Business Administration (B.B.A.) from the University of Lusaka, and has obtained various certifications in business management and human resources.

Credentials

  • How to Be More Strategic in Six Steps
    LinkedIn
    Nov, 2022
    - May, 2026
  • Zambia institute of Human Resources
    The Zambia Institute of Human Resource Management (ZIHRM)
    Nov, 2022
    - May, 2026
  • Agile Software Development: Creating an Agile Culture
    LinkedIn
    Oct, 2022
    - May, 2026
  • Creating a Leadership Development Program
    LinkedIn
    Oct, 2022
    - May, 2026
  • Developing Your Emotional Intelligence
    LinkedIn
    Oct, 2022
    - May, 2026
  • How to Design and Deliver Training Programs
    LinkedIn
    Oct, 2022
    - May, 2026
  • The Future of Work: The Necessary Skills of Your Future Workforce
    LinkedIn
    Oct, 2022
    - May, 2026
  • Working Remotely
    LinkedIn
    Mar, 2020
    - May, 2026
  • Catherine Sakala
    Google Digital Skills For Africa
    Jun, 2019
    - May, 2026
  • Catherine Sakala
    Google Digital Skills For Africa
  • village development
    Regional JETS fair

Experience

  • FNB Zambia
    • Lusaka, Lusaka Province, Zambia
    • Learning and Development Consultant
      • Nov 2023 - Present
      • Lusaka, Lusaka Province, Zambia

  • Liquid Intelligent Technologies
    • Mauritius
    • Telecommunications
    • 700 & Above Employee
    • HR and Admin Assistant
      • Sep 2016 - Jan 2024

      Recruitment & SelectionLEARNING & DEVELOPMENTLearning strategyE- Learning Employee EngagementEmployee On BoardingCall Centre training,supervision and quality monitoringCustomer Service and Social media Monitoring Travel ManagementEmployee engagement Employee wellnessFleet management

    • Learning And Development Specialist
      • Dec 2020 - Nov 2023

  • ZAMTEL
    • Telecommunications
    • 400 - 500 Employee
    • Customer Service training and talent development
      • Oct 2014 - Sep 2016

      Training and employee inductionmanaging and resolving all talent management system and employee appraisal queriesassisting in managing the training centre:taking bookings for meetings,co-ordinating the use of meeting rooms, making catering arrangements.etc

    • Customer Service
      • Jan 2014 - Sep 2016

      Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Attracts potential customers by answering product and service questions; suggesting information about other products and services.Analyze customer requirement for product and services and provide consultation to select appropriate product.Assist customer to select optimal and cost effective method for his or her requirement.Prepare documents for individual accounts and associate customer interaction and ensure follow up on all pending issues.Assist customer service employee and provide backup support.Develop and maintain effective relationship with customers.Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.Maintain knowledge on complaint/ query status and inform customer on same.

    • Customer Care Agent
      • Jul 2013 - Dec 2013

      handling calling in customers answer calls and respond to emails handle customer inquiries telephonically manage and resolve customer complaints provide customers with product and service information identify and escalate priority issues follow up customer calls where necessary

  • Prosoft Human Resource Solutions
    • Data entry clerk
      • Jun 2013 - Jul 2013

      Maintains customer records by updating account information.Entering new customer data and keeping records

  • airtel
    • Zambia
    • Data Entry Clerk
      • Sep 2012 - Dec 2012
      • Zambia

  • Mac Recruitment
    • Lusaka
    • Data Entry Clerk
      • Jul 2012 - Oct 2012
      • Lusaka

Education

  • 2023 - 2024
    University of Lusaka
    Master of Business Administration - MBA, Business Administration and Management, General
  • 2015 - 2018
    University of Lusaka
    Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
  • 2010 - 2012
    EVELYN HONE COLLEGE
    Advanced Diploma in Business Management, Business Administration and Management, General

Suggested Services

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Industry Focus. “Banking”

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