Experience

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  The Platinum House Co LLC

  • Dubai, United Arab Emirates

  • Business Development Manager

    • Mar 2020 - Present
    • Dubai, United Arab Emirates

    Platinum House LLC & Platinum Vision LLC are globally renowned companies with high end products to complement any of interior or technology desire in one stop shop. I work mostly outside of company to develop the relationship with consultants, designers, architects and developers for new proj...

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  Alshaya Enterprises Workspace

  • Dubai

  • Project Manager

    • Jan 2016 - Nov 2019
    • Dubai

    •Achieved sales of more than AED 6 million in 2019 through new & existing clients base(Warner Brothers World Abu Dhabi, Coca Cola Arena in City Walk, Labor Affairs Department)•Participate and revise all the tender documents, putting the company pricing strategy and follow up with all the part...

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  Surfaces Furnishings Group

  • dubai

  • Senior Sales Consultant

    • Mar 2010 - Nov 2015
    • dubai

    •Building deep understanding the performance of different product categories, importance of display (content + rotate frequency) strengthening our value proposition and customer service, developing tools needed to assist/push sales etc etc.•Assist in the development and implementation of marketin...

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  Lifestyle Express

  • Birmingham, United Kingdom

  • Proprietor

    • Aug 2005 - Nov 2010
    • Birmingham, United Kingdom

    Overseeing and carrying out the business administration tasksOverseeing and performing the accounting, bookkeeping and/or recordkeeping tasksOverseeing and conducting research and development of new products and/or servicesOverseeing marketing and sales on a regular basisOverseeing carrying out t...

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  Royal Bank of Scotland

  • Sales Manager

    • Apr 2002 - Jul 2005

    Achieve growth and hit sales targets by successfully managing the sales teamDesign and implement a strategic business plan that expands company’s customer base and ensure it’s strong presenceOwn recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsPresent sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status

  • Customer Services Manager

    • Jun 2000 - Apr 2002

    Perform all duties of a customer service representative (CSR). Assist customer service representatives with customer research and problem resolution. Handle customer issues escalated by customer service representatives (CSRs). Aggregate currency transactions bank wide using system generated reports and teller logs. Complete reports as necessary.Ensure coverage of all areas including switchboard, safe deposit box department, front counter and telephones. Periodically monitor interactions of CSRs with customers to ensure quality control. Give direction and make recommendations as necessary. Complete annual performance evaluations and work with employees to determine employee goals. Maintain documentation regarding employee performance and meet with employees periodically to discuss progress toward work goals. Train new CSRs. Assess training needs on an ongoing basis and conduct department meetings and training as necessary. Conduct periodic spot checks of reports regularly audited by the assistant customer service manager, including safe deposit maintenance, ATM/Debit card maintenance, hold mail logs and check pickup logs.

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  Trailfinders

  • Travel Consultant

    • Sep 1998 - May 2000

    Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.Diagnose the clients’ specifications and wishes and suggest suitable travel packages or servicesOrganize travels from beginning to end, through booking tickets and accommodation, securing ...

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  Royal Mail

  • Birmingham, United Kingdom

  • Work Area Manager

    • Mar 1987 - Sep 1998
    • Birmingham, United Kingdom

    Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirementsChalk out or improve operational systems, processes and best practices that guarantee organisational well-beingContribute towards the achievement of co...