Experience

• 

  FIS

  • Hybrid/London

  • Business Analyst

    • Sep 2022 - Present
    • Hybrid/London
• 

  Beaumont School

  • St. Albans

  • Data Administrator (attendance & Student’s records)

    • Sep 2018 - Aug 2022
    • St. Albans

    Responsible for ensuring data is captured, analysed accurately and precisely to produce reports when needed by stakeholders or external regulators. Also accountable for capturing and documenting current school processes (AS IS state) and presenting TO BE state to stakeholders. As well as reviewi...

• 

  Alexander MacLean

  • Warrington, England, United Kingdom

  • Digital Business Analyst

    • Nov 2021 - Feb 2022
    • Warrington, England, United Kingdom

    Responsible for implementing a new learning management system (LMS) to be rolled out for a £10m international client which operates in the ed-tech industry. Analysed their existing classroom training model and produced the target operating model aiming to attract more customers and help the busi...

• 

  ASOS.com

  • Hercules Way, Leavesden, Watford WD25 7GR

  • Customer Care Resolution Specialist

    • Oct 2010 - May 2018
    • Hercules Way, Leavesden, Watford WD25 7GR

    Responsible for analysing and reviewing processes within Customer Care division, defining and shaping new business solutions, and accountable for the requirements definition and analysis for new initiatives.Main Duties• Clearly defined and documented the business problems or opportunities. • Carr...

• 

  Career Break

  • Hertfordshire

  • Career Break

    • Sep 2008 - Sep 2010
    • Hertfordshire

    Took career break to bring up my two daughters,

• 

  HML Financial Services

  • Skipton, Yorkshire -

  • Senior Business Analyst

    • Feb 2005 - Aug 2008
    • Skipton, Yorkshire -

    Requirements Gathering - consisted of working with business users and process analysts to determine what functionality required by the business and clients. As well as documenting and presenting the identified requirements, in order to gain agreement from the business that the requirements will s...

• 

  Co-operative Group (CWS) Ltd

  • Old Trafford, Manchester

  • Service Analyst (Procurement) in Special Retail Division (Contract)

    • Oct 2004 - Jan 2005
    • Old Trafford, Manchester

    Responsible for managing the day to day delivery of IS supplies and services to agreed Service Level agreements for Specialist Retail Division within Co-op. Acting as first point of contact between Special Retail Division and third party service providers. Accountable for carrying out analysis f...

• 

  Barclays PLC

  • Radbroke Hall, Knutsford, Cheshire

  • Service Business Analyst (Contract)

    • Jul 2004 - Oct 2004
    • Radbroke Hall, Knutsford, Cheshire

    Responsible for carrying out analysis for the Service Groups within Barclays Plc (i.e. Web hosting, Intranet/Internet areas) to enable the delivery of service and supplier improvements. As well as working with all parties within the Service Groups toidentify and support continuous improvement ac...

• 

  Computacenter

  • London Canary Wharf

  • On Site Customer IT Procurement Lead Specialist at Bank of New York Ltd

    • Jul 2001 - Jul 2004
    • London Canary Wharf

    Responsible for providing overall procurement service on site to The Bank of New York and assisting in various projects. This is a 100% client-facing role. Main responsibilities where researching various software applications and hardware equipment to be used within particular projects i.e. Tre...