Experience

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  Phoenix Advanced Softwares Pvt. Ltd.

  • Jaipur, Rajasthan, India

  • Client Servicing Manager

    • Oct 2020 - Dec 2023
    • Jaipur, Rajasthan, India

    • Improved productivity by providing CSR performance feedback for corrective action.• Enhanced working relationships by participating team-building activities.• Quickly learned new skills and applied them to daily tasks, improving efficiency andproductivity.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Created customer support strategies to increase customer retention.• Identify opportunities to upsell or cross-sell relevant products or services to existing clients, based on their needs.

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  Festal Events llp

  • Client Services Manager

    • Jan 2018 - Apr 2020

    • Managed the hiring of new employees and ensured employee knowledge of specific procedures related to each event type• Gathered event requirements,including venues,budget,guest lists,catering and event time line through client meeting• Complete evaluation and reported outcomes to improve future event planning.• Build relationship with client and community to establish long-term business growth• Negotiated contracts with outside carriers to minimize costs to company and customers.• Developed and offered unique discount options to drive interest in new product lines.

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  Freelance

  • India

  • Client Servicing Manager

    • Jan 2017 - Dec 2017
    • India

    I have had the privilege of working with numerous prominent clients in the event industry. Additionally, I have successfully did multiple government projects, including notable events such as Defence Expo, AFDB, and Rann Utsav. During the tenure handled many celebrity weddings, in which taking care of various aspects like logistics, production, and complete hospitality services. My diverse experience has honed my skills in managing high-profile projects and ensuring their successful execution.

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  Vertex Infotech Solutions Jaipur

  • Jaipur, Rajasthan, India

  • Customer Support Executive

    • May 2013 - Jan 2014
    • Jaipur, Rajasthan, India

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  Vodafone

  • Jaipur, Rajasthan, India

  • Customer Service Representative

    • Jan 2012 - Apr 2013
    • Jaipur, Rajasthan, India

    • Coordinated timely responses to online customer communication and researched complex issues.• Took ownership of customers issues to follow problems through to resolution.• Recommended potential products and services to help with retention and drive sales.