Experience

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  Alpha Data Recruitment

  • Dubai, United Arab Emirates

  • Human Resources Business Partner

    • Jan 2020 - Oct 2023
    • Dubai, United Arab Emirates

    JOB SUMMARY As an HR Operations Manager at a leading manpower outsourcing company, I have been instrumental in managing a dynamic workforce of 470 employees, with a monthly intake of 30 new hires, 15 renewals or appraisals, and 15 separations. Leading a team of 10, I oversee Talent Acquisition, full-cycle Recruitment, Onboarding, Offboarding, and daily HR Operations, ensuring seamless performance improvement and Learning & Development initiatives.Major Achievements:Talent Onboarding: Successfully managed over 1,700 talent onboardings in 4 years, covering the full recruitment cycle from CV sourcing and screening to deployment, visa permits, induction, and WPS registration.HR Operations: Streamlined daily HR operations, managed monthly KPI scorecards, and enhanced our in-house software- HRIS for improved HR analytics and database management.Budget Forecasting: Prepared and presented yearly workforce management budget forecasting, optimizing resource allocation and financial planning.Grievance Management: Acted as the single point of contact for bulk workforce grievances, collaborating to fulfill employee concerns and providing effective solutions.Operational Efficiency: Enhanced operational efficiency through process improvements and optimized workflows, leading to significant productivity gains.Diversity & Inclusion: Fostered diversity and ethnicity through team bonding programs, employee engagement, and Learning & Development initiatives, promoting cultural respect and cross-functional collaboration.Talent Acquisition: Recruited over 40 managerial positions in 4 years, driving strategic HR planning and negotiating competitive salaries.HR Strategy: Implemented induction presentations, managed monthly payroll, conducted exit interviews, and provided HR consulting services for an active workforce.Compliance & Reporting: Achieved Emiratization compliance and acted as the reporting line for the PRO team, ensuring adherence to local labor laws and regulations.

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  TCW Holdings LTD

  • Dubai, United Arab Emirates

  • Head of Human Resources

    • Feb 2017 - Jan 2020
    • Dubai, United Arab Emirates

    MAJOR ACHIEVEMENTS• Handled TALENT AQUISITION, recruiting over 250 candidates in 3 years• Managed FULL-CYCLE RECRUITMENT including CV sourcing, screening, selection, Offer letter release, visa permits, arrival arrangements, induction, deployment, WPS, and day-to-day HR operations, along with onboarding and offboarding.• NEGOTIATED salaries by Strategic HR Planning • Streamlined INDUCTION presentations, building trust in management, and reducing employee grievances• Managed MONTHLY PAYROLL monitoring, attendance, and leave management• Managed GRIEVANCES by being single point of contact as an HR CONSULTANT • Managed HR DATABASE for various HRM analyses, Succession Planning, Metrics and Analytics, Talent Retention Strategies, HR Technology Integration, talent improvement, market studies, and workforce management.• Implemented KPI SCORECARD monthly with training and reward programs• Applied INNOVATIVE SOURCING strategies in Pandemic, mitigating market impact.• Implemented KPI SCORECARD monthly with training and reward programs• Executed TALENT IMPROVEMENT PROGRAMS, Performance Improvement Plan, Training, and reward program contributing• MANAGED PRO TEAM and Collaborated effectively with government officials achieving 100% timely issuance and loss prevention.• Implemented ISO CERTIFICATIONS resulting in improved efficiency on the operation side• Advised on strategic policies as HR Business Partner ensuring legal compliance, and Organizational development.• Managed RESTRUCTING to accommodate crises and market crashes in 2017, securing operations with minimal damage.• Enhanced OPERATIONAL EFFICIENCY through process improvements, optimizing workflows and reducing inefficiencies.• Managed NEW BUSINESS SETUP including licensing, pilot program launches, full workforce recruitment, and designing organizational HR infrastructure with employee handbooks

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  OMA Emirates- Solution Gulf LLC

  • Sharjah, Sharjah Emirate, United Arab Emirates

  • Human Resources Project Manager

    • Apr 2014 - Mar 2017
    • Sharjah, Sharjah Emirate, United Arab Emirates

    JOB SUMMARY Back in 2014 for a 3 years Project with ADIB on its newly launching business across the UAE, I developed HR operations and process workflows leading a team of 13, ensuring the project's full operational readiness upon completion. Over my 2-year tenure, I managed Performance Improvement, Training, and Development initiatives, supervised teams, conducted Data Analysis, prepared Project progress reports and presentations, administered timesheets and leave, strategized workforce planning, and assigned tasks, all while maintaining KPIs and ensuring work quality aligned with SLAs.MAJOR ACHIEVEMENTS• Implemented monthly KPI SCORECARD with training and reward programs, resulting in a 30% quality improvement.• Streamlined reporting criteria in HR Data for comprehensive HR analytics driving various improvement programs.• Managed NEW BUSINESS - HR SETUP including pilot program launches, full workforce training, and designing HR infrastructure with employee handbooks.• Managed GRIEVANCES of the team by being single point of contact and through collaboration and solutions.

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  Winner's Circle Consultants

  • India

  • HR MANAGER & CONSULTANT

    • Aug 2008 - Feb 2014
    • India

    JOB SUMMARY For a newly launching Academic consultancy services organization back in India, I developed HR operations and process workflows leading a team of 5, ensuring the project's full operational readiness upon completion. Over my 5-year tenure, I recruited more than 50 workforces on payroll and more than 100 workforces on commission basis, managed Performance Improvement, Training, and Development initiatives, supervised teams, conducted Data Analysis, prepared Project progress reports and presentations, administered timesheets and leave, strategized workforce planning, and assigned tasks, all while maintaining KPIs and ensuring work quality aligned with business goals.MAJOR ACHIEVEMENTS• Managed NEW BUSINESS HR SETUP including pilot program launches, full workforce training, and designing HR infrastructure with employee handbooks.• Managed GRIEVANCES of the team by being single point of contact and through collaboration and solutions.• Assessing educational needs: Conducting thorough assessments of educational institutions, programs, or individuals to identify strengths, weaknesses, and areas of business improvement. • Providing expert advice: Offering professional guidance and expertise in specific areas of education, such as curriculum development, instructional practices, student assessment, school leadership, or special education. • Conducting research: Staying updated with current trends, research findings, and best practices in education to provide evidence-based recommendations and solutions. • Keeping abreast of educational policies and regulations: Staying informed about local, state, and national education policies, laws, and regulations to ensure compliance and provide guidance on their implications. • Maintaining professional networks: Participating in professional organizations, attending conferences, and networking with other educational consultants to exchange knowledge, share resources

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  HP

  • India

  • GLOBAL IT SERVICE DESK - UNILEVER

    • Aug 2011 - Mar 2012
    • India

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  Accenture in India

  • India

  • Consumer Services Specialist - AT&T - USA, BELL-CANADA

    • Aug 2010 - Aug 2011
    • India

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  HGS - Hinduja Global Solutions

  • India

  • TIER 1 CLIENT SUPPORT FOR EARTHLINK ISP - USA

    • Aug 2008 - Aug 2010
    • India