Bio
Credentials
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Basics of statistics
StepikDec, 2023- Apr, 2026 -
SQL for Database Administrators
DataCampFeb, 2023- Apr, 2026 -
Data Analyst in SQL
DataCampJan, 2023- Apr, 2026 -
Data Analyst in Tableau
DataCampDec, 2022- Apr, 2026 -
SQL for Data Analysis
UdacityNov, 2022- Apr, 2026 -
Data Analyst with Python
DataCampSep, 2022- Apr, 2026 -
История экономической мысли (History of Economic Thought)
CourseraAug, 2021- Apr, 2026 -
Макроэкономика (Macroeconomics)
CourseraDec, 2020- Apr, 2026 -
Основы микроэкономики (Microeconomics Principles)
CourseraOct, 2020- Apr, 2026 -
Экономика для неэкономистов (Economics for non-economists)
CourseraSep, 2020- Apr, 2026 -
IELTS Academic 7.0
IELTS OfficialOct, 2018- Apr, 2026 -
Data Analyst Associate Certificate
DataCampSep, 2022- Apr, 2026
Experience
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United States
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Financial Services
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1 - 100 Employee
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Principal Business System Analyst
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Jul 2023 - Dec 2023
IMAN is FinTech Startup specializing in Deposit & BNPL services; 70+ employees; with >15 000 clients.Responsibilities📋:• Responsible for stable, correct work and resolving bugs of billing system which services 16 000+ active investors with total portfolio over $7 mln dollars.• Identifying and providing solutions to bottlenecks and new features with exact technical assignment for IT department.• Introducing new processes and optimizing current ones to achieve business goals with the least cost.Achievements🏆:• Identified root cause and troubleshooted data corrupting issues costing company and its clients 5-10% from turnover. • Modelled automated business processes which saved 40 working hours every month and minimized risk of accounting problems.• Troubleshooted of accounting errors which were left from legacy billing system costing clients thousands dollars and the company its reputation as a reliable bank.
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Data Analyst
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Oct 2022 - Aug 2023
Responsibilities📋:• Build dashboards, graphics, reports and automate their update on Tableau Server by utilizing PostgreSQL and Tableau.• Administrate of Tableau Server and database, so everything got updated and formatted correctly.• Do Ad-hoc analysis with SQL, Excel, Google Sheets and Tableau.• Build hierarchy of metrics sales department and product model.Achievements🏆:• Automated monthly summary of operations for Accounting Department, for Management Board I made financial model which compares plan and fact on real time basis which had been taking 2 weeks to produce.• Automated calculations of KPI of contact-center’s operators and conversion rate of customer groups which had been taking 20 days to calculate.• Set on daily automated production lists of highly potential clients based on their activity for Sales Department.
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Speaking Club Host
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Nov 2022 - Dec 2023
Speaking Club is an online platform offering structured conversation groups with hosts via Zoom for global audience; members > 33 000.Responsibilities📋:• Hosting online speaking club on speakingclub.com platform. • Validating their English proficiency level of newcomers.• Ensuring that each person has a partner for conversation.
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IMAN Invest
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Toshkent, Uzbekistan
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Contact Center Analyst
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Mar 2022 - Jun 2022
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Toshkent, Uzbekistan
Responsibilities📋:• Monitored and evaluated the quality of inbound and outbound calls, chats and provide feedback and coaching to agents.• Collected and analyzed data on customer behavior, KPIs of 8 operators and generate aggregated reports and recommendations.Achievements 🏆:• Built precise description of about 100 categories enclasping clients' responses to each question during the call scenario, which allowed marketing department built better communication with audience and pass precise message about a product.
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Self-employed
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Toshkent, Uzbekistan
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English Second Language Teacher
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Oct 2018 - Nov 2021
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Toshkent, Uzbekistan
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Education
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2019 - 2024Tashkent State University of Economics
Bachelor's degree, Economics
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