Experience

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  Empire Spices & Foods Ltd.

  • Ghatkopar

  • E-Commerce officer

    • Sep 2021 - Present
    • Ghatkopar

    Handling e-commerce sales, Amazon, Flipkart, Meesho, Swiggy etc.

• 

  FLOW Consortium

  • Riyadh, Saudi Arabia

  • Train Operator

    • Jan 2020 - Dec 2021
    • Riyadh, Saudi Arabia

    Operating passenger train in all operating modes in the assigned area as required by the Traffic controller/Depot controller.Performing preliminary train diagnosis for train-related problems affecting train operation.Delivering a safe, reliable, world-class, customer-focused train service.Providing passenger service on-board the train, assisting passengers, and attending to their needs especially those with special accessibility needs.CMMS reporting for maintenance activity.Crowd management and customer service in day-to-day operationsComplying with rules, procedures, and work instructions to make sure the safety and comfort of passengers and employees

• 

  Deal Jeans

  • Mumbai, Maharashtra, India

  • Retail Store Manager

    • Jan 2017 - Dec 2019
    • Mumbai, Maharashtra, India

    Maintaining daily floor walk checklist.Ensure proper visual merchandising as per guidelines.Maintaining inventory as per the SOP of the company.Stock replacement and stock order as per requirement.Responsible for profit and loss of the store.Analyzing bill size. Qnty, footfall, and conversion.Handling E-commerce products, order receiving, packing, scanning, dispatch, delivery.Ensure the highest level of service is provided to customers.

• 

  Landmark Group

  • Jeddah, Makkah, Saudi Arabia

  • Retail Store Manager

    • Oct 2014 - Dec 2016
    • Jeddah, Makkah, Saudi Arabia

    Responsible for overseeing the Entire Store Operations.Ensure the highest level of service is provided to customers.Maintaining daily floor walk checklist.Responsible for store staff training, coaching, and motivating employees.Maintaining store Visual Merchandising display arrangement.Daily team brief and direct all activities to achieve store sales, targets, goals.Review and analyze store sales against budgets and team performance on KPIs.Develop and maintain efficient inventory management,Maintaining the ambiance of the store as per the company standard.

• 

  Cane-line

  • Mumbai, Maharashtra, India

  • Retail Store Manager

    • Mar 2012 - Oct 2014
    • Mumbai, Maharashtra, India

    Ensure efficient handling of customers and maintain high service standards.Maintains a database of potential customers and initiates regular follow-ups.Responsible for profit and loss of the store.Responsible for the discipline, training, and motivation of the sales team.Responsible for internal audit of stock movement.Stock replacement as per requirement.Managing the inventory of the store.Handling customer complaints.Keeping track of ordered stock.Responsible for accounting, cash handling, and daily bank deposits.

• 

  Bombay Dyeing

  • India
  • Retail
  • 700 & Above Employee

  • Assistant Store Manager

    • Nov 2010 - Mar 2012

    Ensure the highest level of service is provided to customers.Team briefing on stores' daily sales, targets, goals, and achievements.Analyzing bill size, conversion, footfall, and contribution.Responsible for audit of stocks of the store.Responsible for cash counter without any short or excess of cash.Resolve customers’ complaints by determining optimal solutions.Maintaining sales report, stock report, inward & outward report.

  • Senior Sales Executive

    • Feb 2008 - Oct 2010

    Handling Customers, briefing about the products.Ensure proper display & required stocks on the floor.Maintaining reports of moving and non-moving products.Stock order as per the requirement

• 

  Godfrey Phillips India Ltd

  • Mumbai, Maharashtra, India

  • Sales Executive

    • Jan 2007 - Feb 2008
    • Mumbai, Maharashtra, India

    Handling Customers, briefing about the products.Ensure proper display & required stocks on the floor.Maintaining reports of moving and non-moving products.Stock order as per the requirement

• 

  Skynet Worldwide Express

  • Mumbai, Maharashtra, India

  • Operation Supervisor

    • Mar 2004 - Aug 2006
    • Mumbai, Maharashtra, India

    Handling the Inbound & Outbound process of the shipment.Managing staff according to delivery and pick up of the shipment.Shorting the shipment as per the area and allocating it to the assigned delivery staff.Allocating staff to pick up the shipment from the regular customer as well as a pick-up on-call customer.Shorting all the shipments as per the state and manifesting and dispatch.Proper documentation of all the shipments.Handling customers' queries.

• 

  PAFEX Prakash Air Freight India Pvt Ltd

  • Mumbai, Maharashtra, India

  • Operation Assistant

    • Jan 2003 - Mar 2004
    • Mumbai, Maharashtra, India

    Pickup of Inbound shipments from the airport.Receiving shipments through the scanner.Shorting the shipments as per the state, scanning, and packing for dispatch.Report to supervisor for any damaged shipment.Manifesting of outbound shipment with barcode.Submission of outbound shipment to the airport.

• 

  COSMOS courier service

  • Mumbai, Maharashtra, India

  • Operation Assistant

    • Apr 2001 - Dec 2003
    • Mumbai, Maharashtra, India

    Receiving inbound shipments and shorting as per the area.Preparing delivery sheet and delivery of the shipments as per area allocated.Pick-up of shipments from regular customers as well as pick-up on-call customers.Manifesting and dispatching of shipments