Experience

• 

  Antstream Arcade

  • London, United Kingdom

  • QA Tester

    • Sep 2019 - Present
    • London, United Kingdom

    • Following a test plan in a thorough and consistent manner.• Using test scripts and testing skills to finds bugs and identify the severity and risk to the business.• Entering professional, clear, accurate and complete bug descriptions.• Follow instructions accurately and in a timely manner.• Honestly and effectively communicate important issues and actively work with colleagues whenneeded.• Assist with coordination of group-based testing.• Editing Video to show bugs within the game for a more detailed report.• Working across Multiple devices such as PC, I Phone, IOS, Android, and Xbox One.• Using the MAME, Vice, Fuse and Mednafen emulators to run arcade games (or other systems).• Using Adobe Photoshop and/or Illustrator to prepare the game images within the product.• Writing game instructions and editorial.• Creating hyper-casual game design challenges.• Basic programming - as we sometimes adjust parameters within code.• Producing all the visual assets needed to represent the games on our platform, such as cover art, video clips and screenshots.• Compose written editorial for games such as descriptions, instructions and trivia.• Experience using JIRA or similar kanban software for ticket tracking.• Experience working with a CMS (content management system).• Experience using the Google suite for creating and maintaining documentation.• Good research skills for digging up information and images within Google search.

• 

  Vue Entertainment

  • Harrow, United Kingdom

  • Team Leader/Supervisor / Projection / Staff Member

    • Jun 2001 - Dec 2019
    • Harrow, United Kingdom

    • Meet daily sales targets by recommending films and up-selling our premium seating options and latest deals on drinks and snacks.• Use of Technology (Till Systems, IT System)• Marketing ensuring the correct Movie posters are advertising the correct products coming soon on a week by week basis. • Stock control, Maintaining Standards, Cleaning.• Setting sales targets for staff on a daily basis.• Running of the shift, Customer Complaints.• Staff Training and Induction.• Dealing Face to Face with Large Groups of people, Customer Complaints.• Motivate the team to achieve targets.• Box office service.

• 

  SEGA Europe

  • London, United Kingdom

  • QA Tester

    • Aug 2018 - Sep 2019
    • London, United Kingdom

    • Following a test plan in a thorough and consistent manner.• Using test scripts and testing skills to finds bugs and identify the severity and risk to the business.• Entering professional, clear, accurate and complete bug descriptions.• Follow instructions accurately and in a timely manner.• Honestly and effectively communicate important issues and actively work with colleagues when needed.• Assist with coordination of group-based testing.• Editing Video to show bugs within the game for a more detailed report.• Working on quality titles such as Catherine PC, Sonic Team Racing, Apple Arcade, Yakuza Kiwami & Yakuza Zero.• Working across Multiple devices such as PC, Apple Arcade, IOS, Android, PS4 and Xbox One.

• 

  Audiolink Ltd

  • London, United Kingdom

  • Sales Administrator

    • Jun 2017 - Aug 2018
    • London, United Kingdom

    • Ordering stock from Suppliers.• Stock Control.• coordinating deliveries and pick-ups with our drivers for products.• Stock control, creating invoices, credit Notes & D 620s• Organising jobs for engineers to go out and install our products.• Meetings with the Sales Team on high profile jobs and updating our directors on weekly sales reports.• Updating the companies Social Media presence such as Facebook, and Twitter to industry’s or potential clients that may use our services and update them on the latest products.

• 

  Green Man Gaming

  • Euston

  • Customer Support

    • Mar 2013 - Jun 2013
    • Euston

    • Dealing with customers through E mails and telephone answering game related questions about the products that we sell.• Dealing with refunds for customers using Programs such as PayPal, Sage pay and CyberSource.• Website testing making sure the site works correctly when content is updated.• Updating Content for the site.

• 

  H&T Group plc

  • Harrow

  • Trainee Manager/ Team Leader

    • Sep 2012 - Feb 2013
    • Harrow

    • Dealing with loans against jewelry or watches as well as selling Items of jewelry.• Gold and Diamond Testing to see if Items purchasing are real.• Working across multiple sites.• Dealing with business loans or small businesses.• Dealing with Western Union transferring money.• Foreign exchange. • Cash Handling, meeting weekly sales targets and meeting deadlines.• Raising money for local charities such as Kid get going and money for the local food bank.

• 

  SEGA Europe Limited

  • Chiswick

  • Senior Tester

    • Sep 2005 - Jan 2010
    • Chiswick

    • Following a test plan in a thorough and consistent manner.• Using test scripts and testing skills to finds bugs and identify the severity and risk to the business.• Entering professional, clear, accurate and complete bug descriptions.• Follow instructions accurately and in a timely manner.• Honestly and effectively communicate important issues and actively work with colleagues when needed.• Assist with coordination of group-based testing.• Editing Video to show bugs within the game for a more detailed report.• Creating Test plans.• Working on quality titles such as Tower, Super Monkey Ball Adventure, Phantasy Star Universe, Virtua Tennis 3, SEGA Smash Tennis, Iron Man, The Incredible Hulk, Samba De Amigo, Wii Virtual Console Mega Drive Content, Sonic 4, Sonic Classic Collection, across platforms such as PC, Wii, PS2, PSP, PS3, X-Box 360, GameCube.

• 

  Chelsea Football Club

  • Fullam Broadway

  • Switchboard / Cameraman

    • Jun 2004 - Aug 2005
    • Fullam Broadway

    • Setting up studio cameras.• Liaising with the show’s directors and producers about how to film for best effects on a live television broadcast.• Meet and Greet Gusts and ensure that they are comfortable.• Switchboard work.

• 

  IKEA Group

  • Brent

  • Customer Service Assistant

    • Jul 1997 - Apr 1998
    • Brent

    • Inbound customer service calls.• Helping customer enquires.• Dealing with Customer complaints.• Working as part of a team.