Experience

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  City Exchange Qatar

  • Qatar
  • Financial Services
  • 1 - 100 Employee

  • Customer Service Officer

    • Mar 2015 - Jul 2020

    • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.• Responding all internal and exernal enquiries.• Solving payment remittance queries and making them encouraged• Preparing all incoming vouchers and refund vouchers.• Guiding customers not to worried about their pending transactions.• Receiving payment information from customers and implemented it carefully into system to alleviate errors.• Monitored phone, fax and electronic database systems for incoming customer inquiries.• Resolved customer billing errors by researching issues in system, asking open-endedquestions and determining root causes of problems.• Collecting customer feedback and made process changes to exceed customer satisfaction goals.• Promoted company brand and unique offerings through personalized customer service.• Resolving concerns with products or services to help with retention and drive sales.• Maintained accurate and current customer account data with manual forms processingand digital information updates.• Menaged payments, updated account balances and discussed subsequent payments withcustomers to keep accounts on track.• Described product and service details to customers to provide information on benefits and advantages.• Submitting reports to management outlining calls made, queries received and issues resolved.• Explained online self-help options to customers to promote additional and after-hours support choices.

  • Teller/ Cashier

    • Dec 2010 - Mar 2015

    • As a section head, handle all the outgoing and inward transactions.• Sending daily more than 200 transactions.• Receive payment by cash, checks, credit/debit cards etc. at beginning of shift.• Validate and keep ID cards and all other details given by customer.• Handling all the cash transaction of an organization.• Rich knowledge of current share market, all foreign currency and its conversion value.• Checking daily cash accounts, Record the transactions accurately, promptly and in a standardized format. Also issue transaction receipts to the customers.• Making incoming payment and refund vouchers.• Guiding and solving customer queries.• Maintaining monthly, weekly and daily report of the transactions. • Explaining and promoting of new products and services to the customers.• Provide training and assistance to newly joined staff.

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  MIEUX INTERNATIONAL

  • Doha, Qatar

  • Document Controller

    • Oct 2009 - Sep 2010
    • Doha, Qatar

    • Responsible for all incoming and outgoing documents, keeping updated track records of all documents, filing and proper management of all documents through advanced software like E-Cosmos, CDMS and Oracle based applications.• To file all project documents: project wise, date wise, subject wise, sender wise with sequence.• Maintain record and control the engineering library of relevant procedures, codes & standards, specifications and reference documents, contract documents, within the secure document control area.• Listing out the Documents and documenting the project details.• Tracking the pending documents through weekly progress reports.• Manual follow up with the client internal team to get an expected schedule forall pending document.• Sign-off from the customers with clear specifications of retention of Archives.• Explaining and promoting of new products and services to the customers.