Experience

• 

  Vira International Placements Pvt Ltd

  • Mumbai, Maharashtra, India

  • Customer Relationship Management Specialist

    • Jun 2023 - Present
    • Mumbai, Maharashtra, India

• 

  Tech Mahindra Business Services

  • Mumbai Metropolitan Region

  • Human Resources Executive

    • Dec 2021 - Jul 2022
    • Mumbai Metropolitan Region

    Responsibilities:- Contact candidates from different job portals like Hirect, Naukri, LinkedIn, Apna jobs, etc- Explain them JD thoroughly and assist them for end to end recruitment - Prepare them for the interviews with the Senior managers - Once selected, complete their documentations, provide them with their offer letter and ensure they attend the induction plus training religiously.- Collect references from all the candidates and maintain the database for future prospects

• 

  Teleperformance

  • Mumbai, Maharashtra, India

  • Sr CSE

    • May 2019 - Dec 2021
    • Mumbai, Maharashtra, India

    Responsibilities:• Handled transactions, complaints & escalations in proficient and courteous manner, lodged frauds/ merchant disputes, change of addresses and personal details on customer's accounts as per their requests and handled issues related to lost/ damaged debit cards• Issued refunds to bank account holders after exercising my authorization• Provide them new updates and information, process requests, managed team on my team lead's behalf and prepare relevant reports• Profound ability to remain tactful and organized in stressful situations and provided exceptional customer service throughout so consistently rewarded as 'Star Performer'• Exceptional knowledge and ability to deal with people from various backgrounds

• 

  Firstsource

  • Mumbai Area, India

  • Senior Customer Service Representative

    • Aug 2005 - Nov 2012
    • Mumbai Area, India

    Responsibilities:• Ensured the product is delivered to the customers in timely manner• Handled customer escalations on various queries• Helped customers to navigate through the website, educate them with thorough product information and provide assistance in courteous manner• Placed orders on behalf of customers and ensured customer satisfaction by providing excellent customer service• Was assigned as HR SPOC for 3 years so managed salary based queries, salary advance requests, managed documents which are required for salary advances, complete joining formalities, etc.• Trained new joiners and assisted them as a floor walker• Conducted internal quality checks for new joiners and team mates• Was part of GO (Group Operations – LTSB, UK) handling background verifications for the Junior and Senior level candidates for (Lloyds Bank, UK).

• 

  apnaloanshop

  • santacruz mumbai

  • Telesales Specialist

    • Nov 2003 - Aug 2005
    • santacruz mumbai

    Responsibilities:• Handled inbound calls from customers who wish to apply for homeloans, explain them documents for sanction and disbursement, fix appointments for field sales executive to visit them and close the deal• Ensure if property is finalised then speed up the disbursement process, if not, then handover to the relevant team who can assist them to choose property as per their requirement •Do regular follow up until sanction and disbursement is completed and later update MIS accordingly. • Collect references to maintain database for future prospects.