Experience

• 

  CSM Companies, Inc. - Kenworth

  • Orlando, Florida, United States

  • General Manager

    • Apr 2022 - Present
    • Orlando, Florida, United States
• 

  Autocar Trucks

  • Florida, United States

  • Business Development Specialist

    • Sep 2021 - Apr 2022
    • Florida, United States
• 

  CIT Trucks

  • Mokena, Illinois, United States

  • Sales Manager

    • Apr 2020 - Sep 2021
    • Mokena, Illinois, United States
• 

  JX Truck Center

  • Bolingbrook, IL

  • Service Manager

    • Mar 2019 - Apr 2020
    • Bolingbrook, IL
• 

  Bauer Built Inc.

  • Romeoville, IL

  • General Manager

    • Aug 2018 - Mar 2019
    • Romeoville, IL

    • Oversee re-tread plant operations and help ensure overall department efficiencies and safety.• Manage day to day store operations including; sales, deliveries, inventory management, accounts receivable / accounts payable and vendor relationships. • Drive store customer retention and growth oppo...

• 

  CIT Trucks

  • Mokena, IL

  • Assistant General Manager

    • Nov 2015 - Aug 2018
    • Mokena, IL

    • Oversee multiple departments with over 25 direct reports• Manage service department variable and fixed overhead, department absorption and growth, margins and work in process• Assist in managing parts department key deliverables to ensure customer satisfaction and department growth• Assist in e...

• 

  Eaton

  • Ireland
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Territory Sales & Service Manager - IL

    • Jan 2014 - Nov 2015

    • Promote new vehicles sales using company incentives and product features to remain competitive in the market• Cycle IL territory to develop new customers and maintain/build relationships with dealers, fleets and other end user customers• Provide product training to Sales, Service and Fleet customers. • Relay customer feedback to organization for product improvement or best practices. • Administer policy budget to support customers not covered by warranty. • Identify emerging trend issues and empower technical support to incorporate corrective action. • Develop and implement unique strategies to gain competitive edge

  • Territory Service Manager - IL

    • Sep 2013 - Jan 2014

    • Maintain and build business relationships with Dealers, Fleets and other end user customers. • Administer policy budget to support customers not covered by warranty. • Identify emerging trend issues and empower technical support to incorporate corrective action. • Develop and implement unique strategies to gain competitive edge

  • Product Service Manager

    • Sep 2012 - Sep 2013

    • Developing product service literature for publication to the organization and customer base• Presented new product advantages to field personnel to enhance customer awareness• Provided root cause failure analysis using system based diagnostics to internal and external service organization• Assisting in product PROLaunch by supplying Service deliverables and meeting development team deadlines• Formalizing data training to be offered through company university for internal employees

  • Product Service Manager

    • Jul 2011 - Sep 2012

    • Developed data analysis training and provided this training to employees both domestic and international• Created new product electrical troubleshooting documentation • Provided root cause failure analysis using system based diagnostics to internal and external service organization• Identified and tracked emerging trends and escalated to proper teams within the organization

  • Customer Service Coordinator

    • Jul 2010 - Jun 2011

    • Collaborated with engineering and technical service groups on issues identified through data analysis which highlighted false system responses and applied this knowledge to existing workflows to improve accuracy of repairs and reduce warranty • Achieved an average call evaluation score of 98% within the first four months• Demonstrated the ability to learn complex systems in an extremely short amount of time• Provided regular training to call center agents regarding data analysis and product operation to help reduce warranty and vehicle down time

• 

  Escambia County Schools

  • Pensacola, FL

  • Automotive Instructor

    • Jul 2009 - Jun 2010
    • Pensacola, FL

    • Developed improved curriculum to meet NATEF standards which resulted in a student test score increase of 80%• Performed duties of service manager for the school run automotive facility• Developed community partnerships with local service dealers and part supply chains to support job placement o...