Experience

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  C4 Therapeutics

  • Product Manager
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  Disney Parks, Experiences and Products Technolo...

  • Anaheim, California, United States

  • Product Manager

    • Jun 2023 - Present
    • Anaheim, California, United States
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  Disney Parks, Experiences and Products

  • Lead Digital Producer (Cross Brand Focus)

    • Feb 2022 - Jun 2023

    ► Collaborating with cross-functional teams on project calls to promote maintainability and advocate for Digital Producer perspective in product development.Began as an Associate Producer, helping the main Producer perform content entry.► Implementing process improvements for translations operations, including standardization and automation, resulting in increased consistency and reduction in manual tracking and coordination for translation vendors.► Managing many vendor relationships, including contract renewals and negotiations, invoice processing, and daily communication to ensure timely and accurate service delivery.► Acting as JIRA expert for Digital Product Operations team, providing consultation on platform's configuration and troubleshooting issues.► Serving as a liaison between Digital Producers and technical team managing the content management system ensuring successful execution software upgrades through effective communication and collaboration.

  • Lead Digital Producer (Single Brand Focus)

    • Sep 2009 - Feb 2022

    ► Grew and led team of up to six Digital Producers to ensure completed business requests of highest quality output within deadlines and budgets.► Moved to oversee Digital Producers for various brands such as Disneyland.com, DisneyParks.com, and DisneyWorld.com in various arrangements over the years.► Administered annual reviews and regular check-ins to team members while providing clear and measurable goals to help them grow.► Hired and trained high-performing Digital Producers, ensuring entire team had say in who joined.► Managed up to $4 million in work across over 3 dozen budgets during fiscal year.► Streamlined operational processes and workflow to increase efficiency of team performance and provide best work product.► Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.► Guided Development and QA resources to ensure features and defects were clearly documented, prioritized and completed, along with coordination of scheduling code releases.

  • Site Producer

    • Jun 2006 - Sep 2009

    ► Maintained majority of content for Disneyland.com.► Partnered with internal resources to coordinate highest quality content.►Collaborated with external business partners to ensure their vision aligned with website strategy.► Oversaw funds for Project and Operations efforts, including planning resource allocations, ensuring resources bill against planned allocations, and keeping variance as close to budget as possible.► Drove transition to JIRA to better track business requests. Involved with defining requirements, assisting with tool selection, ensuring set up, and later serve on governance board.

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  Disneyland Resort

  • United States
  • Entertainment
  • 700 & Above Employee

  • Guest Communications

    • Sep 2002 - Jun 2006

    ► Researched and composed responses to Guests’ comments pertaining to complex parks and resorts’ issues.► Contacted Guests by telephone, mail, email and on-line to discuss policies, procedures and operations at the Disneyland Resort.► Determined and provided appropriate service recovery based on established service guidelines.► Interacted with all levels of the organization.► Prioritized daily workload while maintaining appropriate response time.► Participated in and/ or lead continuous improvement efforts.► Responsible for creating and distributing Guest comment reports to various park managers on a weekly basis and senior leaders on a monthly basis.

  • Guest Relations Host

    • Oct 2000 - Apr 2004

    ► Answered Guest inquiries and concerns, empowered to provide appropriate compensation► Assisted Lost & Found locations, cataloguing lost items and matching them to owners► Provided guided tours to Theme Park Guests► Conducted VIP tours