Experience

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  The Mentoring Partnership of SW PA

  • Pittsburgh, Pennsylvania, United States

  • UX Designer & Researcher

    • Jan 2024 - Present
    • Pittsburgh, Pennsylvania, United States

    - Cooperate with a nonprofit mentoring organization that focus on building capacity of local mentoring programs to establish networks of caring adults for every youth- Conduct user research to identify needs of mentoring programs to brainstorm potential design solutions to mitigate existing pain points and sustain long-term relationships

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  Amarah Studio and Boutique

  • Pittsburgh, Pennsylvania, United States

  • Service Designer

    • Oct 2023 - Dec 2023
    • Pittsburgh, Pennsylvania, United States

    - Collaborated with a client representing boutique fitness store Amarah to interpret existing services of the business- Generated service innovation concepts that create potential value for Amarah and its stakeholders based on insights collected from guerrilla interviews at local neighborhoods- Established and pitched a poster and movie that describes the inherent value the selected service will bring and its experience

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  Gluey Notes

  • UI/UX Designer

    • Apr 2023 - Jun 2023

    - Collaborated with a team of startup developers and designers to conduct app analysis and user research for problem identification and solution ideation- Redesigned brand identity and visuals to modernize existing startup brand

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  DT Research, Inc.

  • San Jose, California, United States

  • Quality Assurance Intern

    • Jul 2022 - Sep 2022
    • San Jose, California, United States

    - Conducted product testing on all-in-one computers and tablets for quality control and assurance before shipment to customers- Scripted and revised testing procedures for 9 computer models to provide guidance for quality control testers- Engaged actively in design process to further interpret decision-making when ideating new hardware products

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  UCSD Design Lab

  • UX Researcher

    • Feb 2022 - May 2022

    - Conduct research with professor on the impact of surveillance technology designs on educational spaces and societies to raise public awareness- Compile relevant news and scholarly articles related to research topic in Google Sheets for organizing research findings- Present and communicate research findings in weekly meetings for deeper elaboration and analysis

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  Foothill-De Anza Community College District

  • Case Investigator/Contact Tracer

    • Jun 2021 - Sep 2021

    - Presented guidelines regarding self-isolation, daily symptom monitoring, and access to testing toward positive COVID-19 cases and potential COVID-19 exposures on Foothill-De Anza College campuses- Scheduled vaccine appointments weekly for COVID-19 cases and exposures who were unvaccinated and interested- Utilized Google Forms to calculate isolation and/or quarantine period and fill out clients' personal data- Identified clients considered high, medium, low-risk based on their COVID-19 status to prioritize resources for underserved individuals and communities

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  Justin Shih Dental Fremont

  • Fremont, California, United States

  • Office Assistant

    • May 2021 - Aug 2021
    • Fremont, California, United States

    - Digitalized 1200+ patient data by transitioning from traditional medical record collection to Excel spreadsheet- Organized patients' records by separating insured and non-insured to make sorting and finding patients efficient- Helped with advertisement and promotion through social media and traditional mailing

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  Santa Clara County Public Health Department

  • Case Investigator/Contact Tracer

    • Feb 2021 - Jun 2021

    - Presented guidelines regarding self-isolation, daily symptom monitoring, and access to testing toward 100+ positive COVID-19 cases and potential COVID-19 exposures in Santa Clara County- Scheduled vaccine appointments weekly for past COVID-19 cases who were unvaccinated and interested- Utilized CalConnect program to calculate isolation and/or quarantine period and fill out clients' personal data- Identified clients considered high, medium, low-risk based on their COVID-19 status to prioritize resources for underserved individuals and communities