Experience

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  Ricoh Usa

  • Sr Mgr, Service Activation

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  Ricoh USA, Inc.

  • United States
  • Information Technology & Services
  • 700 & Above Employee

  • Sr Mgr, Service Activation

    • Aug 2022 - Present

  • Integrator, Managed Document Services

    • Feb 2013 - Aug 2022

    Oversee and provide guidance on the MDS process from prospect through implementation and post-sale support with my primary focus and duties on implementation and post sale support.- Assisting clients develop an output strategy- Development of comprehensive print policy for clients- Facilitate client on-boarding including system installation and training- Work with client IT, facilities and other stakeholders to develop a seamless and comprehensive IMAC-D strategy- Provide guidance to internal Ricoh personnel regarding processes and procedures as it relates to our MDS methodology

  • Business Analyst

    • Oct 2008 - Feb 2013

    Analyze document workflow processes across multiple industries including:- Legal- Healthcare- Manufacturing- Higher Education- K-12

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  IKON Office Solutions

  • Customer Support Liaison

    • Jan 2007 - Oct 2008

    Manage Account Coordinators (AC) across multiple locations. Coordinate order review workload.Review all deals in process in supply chain for area.Facilitate resolution of any escalated billing and order issues.

  • Order Coordination Specialist II

    • Oct 2005 - Jan 2007

    Responsible for running and working several reports including the daily un-funded report, equipment invoicing reports, error reports for equipment pickups and warranties and other reports as assigned. Handle escalated issues for a team of eight. Coordinate shipment of lease funding packages to leasing company (IFS). Train team members in paperwork validation, order entry and other order coordination processes. Act as liaison between IFS and other team members by resolving items placed on hold and help validate lease paperwork. Audit paperwork and order entry for team members to identify opportunities for improvement to management.

  • Order Coordination Specialist

    • Jan 2005 - Oct 2005

    Entered sales orders for multiple sales teams in Alabama, Arkansas, Tennessee and Mississippi. Validated paperwork accuracy and compliance with company policies, performed initial lease setup, followed through with supply chain and inventory control to ensure timely delivery and accurate equipment billing.. Resolved issues with customer equipment billing and contract billing. Resolved escalated issues for the marketplace and IKON management when needed. Participated in One Platform meetings demonstrating strengths and weaknesses of current system to upper management and proposed several suggestions for improvement.

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  IKON Office Solutions

  • Install Base Associate

    • Jan 2004 - Oct 2004

    Updated customer information in Oracle Install Base, which includes billing and shipping information, along with other customer product information. Updated contracts when necessary. Created and linked new products when requested by inventory control personnel. Transferred and moved customer products in install base when requested. Approved contract termination for copier pickups for Southeastern Oracle Region. Backup for tracking inbound contracts.

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  Spherion Staffing Group

  • Web Administrator

    • Nov 2003 - Jan 2004

    Retrieved customer meter reads from Rightfax queue and distributing to other Web Team associates. Entered meter readings from Rightfax and Key Account spreadsheets into Oracle and OMD systems. Updated customer information in Oracle and ADS (Automated Dispatch System). Ran meter history report in ADS to find errors and make corrections and created Executive Resolutions to be sent to contract administrators for resolution.

  • Meter Acquisition

    • Oct 2003 - Nov 2003

    Entered meter reads into Oracle and Unix based databases. Called customers to obtain meter reads on copy machines and resolve customer issues when they arose.

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  SPHERION STAFFING GROUP (AAA, INC

  • Lake Mary, FL

  • Database Analyst Consultant

    • Jun 2003 - Aug 2003
    • Lake Mary, FL

    Managed database for the 2004 AAA Tourbook. Involved daily updating of the database according to new data received from various attractions around the country. Some SQL programming involved along with running queries and compiling various reports based on the data retrieved. Helped get the project ahead of schedule and able to reduce workload for all other employees.

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  ARROWHEAD BIOMEDICAL INC

  • Buford, GA

  • Web Developer/Computer Specialist

    • Feb 2002 - Aug 2002
    • Buford, GA

    Responsible for creating and managing a dynamic website to increase customer interest in the company's products. Updated the available inventory on the web site periodically. Performed migration of data from a Macintosh to a PC by creating a new database for the company's invoices, quotations, and contacts. Also, maintained the computer systems by performing daily and weekly tests such as disk defragging and scandisk. Performed troubleshooting measures on systems when problems arose. Answered phones, filed and performed other office tasks as needed.

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  GE MEDICAL SYSTEMS INFORMATION TECHNOLOGIES

  • Mount Prospect, IL

  • Information Technology Intern

    • Jun 2001 - Aug 2001
    • Mount Prospect, IL

    Created a new intranet web site for team collaboration to replace the existing Lotus QuickPlace solution. Consulted with co-workers on design issues and made weekly reports on progress along with various presentations to management and other associates for the duration of the project. Created procedures for standardizing web content. Migrated data from QuickPlace into the new site and performed troubleshooting procedures on programming and other design issues as they arose. Other responsibilities included maintaining laptop systems running on Windows 2000 Professional, helping co-workers with troubleshooting and training on software such as Excel and Word. Participated in Six Sigma projects to improve productivity and create standardized practices across all divisions.