Experience

• 

  Heartland Payment Systems

  • Relationship Manager

• 

  Heartland Payment Systems

  • Relationship Manager

    • Feb 2013 - Present

    • Utilize industry knowledge to present credit card processing, loyalty marketing, and payroll services• Prospected to acquired new business through various means including cold calling, face-to-face, and networking • Responsible for customer relationships including installations and maintenance of machines• Presented value proposition, develop financial analysis and closing skills using consultative sales approach• Developed weekly plans and scheduled appointments and follow ups with multiple clients

• 

  Network Media Partners, Inc.

  • Hunt Valley, Maryland

  • Account Executive

    • Jan 2012 - Feb 2013
    • Hunt Valley, Maryland

    • Managed advertising sales for multiple associations including internet and print vehicles• Utilized prospecting, cold calls, and networking events to generate new business and maintain current clients• Planned and implemented opportunities for association revenue growth through advertising• Created marketing plans and messaging to develop new leads and inform current clients of new opportunities• Maintained client records with systems including SalesForce, Microsoft Office, Adobe, and MagnetMail • Developed, presented, and negotiated proposals for multiple companies’ executive level management.

• 

  Verizon Wireless

  • Assistant Manager

    • Sep 2004 - Dec 2011

    • Lead team to meet sales targets and objectives, along with maintaining healthy morale• Coached sales representatives by focusing on strengths and weaknesses to help each representatives reach full potential• Monitored daily sales results to identify areas of opportunity while developing action plans to exceed budgets• Resolved customers’ escalated issues by providing exceptional customer service and presenting all possible solutions• Maintained customer base while posting positive year-over-year growth through Small Business objectives• Shared knowledge of industry and products with representatives through coaching sessions and store meetings• Selected to manage multiple projects including the creation of an outbound customer retention call center. Held various other roles within Verizon including Call Center Supervisor, Senior and Retail sales Representative. Obtained the Professional Retail Management Certificate from Bellevue University designed for Verizon Retail Management.