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Ruth Kaumba profile image

Ruth Kaumba

Service Center Analyst/Coordinator at MTN Zambia
Intro Book
Seasoned customer service professional with 13 years of experience in Zambia.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Account Management
  • Marketing
  • Brand Management
  • Public Relations
  • Team Leadership
  • Show all
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Bio

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Topline AI
Ruth Kaumba is a seasoned professional with 13 years of experience in customer-facing roles, including Customer Service Support and Customer Service Supervisor, at MTN Zambia. She holds a Bachelor's degree in Business Administration and an MBA in Finance, and has expertise in Account Management, Marketing, Brand Management, Public Relations, Team Leadership, Management, Customer Service, and Business Strategy.

Credentials

  • Diploma In Information System and Programming
    -

Experience

  • MTN Zambia
    • Zambia
    • Telecommunications
    • 700 & Above Employee
    • Service Center Analyst/Coordinator
      • Jan 2022 - Present

    • Customer Service Supervisor
      • Jul 2018 - Dec 2021

    • Acting Customer service Supervisor
      • Jul 2017 - Jun 2018

    • Customer Service Support
      • Jan 2011 - Jun 2018

      Resolve customer complaints. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

  • MTN
    • Lusaka
    • Customer Service Support
      • Dec 2010 - Dec 2012
      • Lusaka

      Resolve customer complaints. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

Education

  • 2018 - 2021
    University of Lusaka
    Bachelors in Business Administration, Business Studies
  • 2017 - 2017
    University of zambia
    Bachelors of Business administration, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2007 - 2008
    National Institute of Public Administration
    Diploma, Diploma in Information System and Programming
  • 2023 - 2025
    Copperbelt University
    MBA Finance, Business

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications”

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