Experience

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  North Carolina Humanities

  • Charlotte, North Carolina, United States

  • Finance and Operations Administrator

    • Sep 2020 - Present
    • Charlotte, North Carolina, United States

• 

  International House

  • United States
  • Non-profit Organizations
  • 1 - 100 Employee

  • Executive Director

    • Mar 2017 - Jun 2020

    Leader of Charlotte non-profit providing direct services to immigrants and refugees, offering cultural enrichment to all residents, and making connections between Charlotte and the rest of the world through international exchange programs. International House welcomes the world to Charlotte every day!

  • Associate Director

    • Sep 2013 - Mar 2017

    I oversee the financial processes and reporting, business operations, and the annual benefit gala, and also work with staff, board, and volunteers to help develop, coordinate, and implement fundraising strategies and activities to support the revenue goals of International House.

  • Business Manager

    • Feb 2009 - Sep 2013

    • Manage all business operations including computer network, telecommunications, vendor contracting/management.• Manage financial and reporting processes encompassing deposits and bill payment, payroll management, licensing, audit coordination and financials for grant-writing.• Organize and manage large benefit gala.

• 

  Sweet Realty Group

  • Charlotte, NC

  • Licensed Real Estate Assistant

    • Mar 2007 - Feb 2009
    • Charlotte, NC

    • Developed processes and standardized filing systems for real estate transactions, encompassing contracts, document preparation, and research. • Managed the close coordination between agents, client, lender and attorney to ensure all transactions were accomplished efficiently and effectively. • Obtained real estate broker’s license.

• 

  Paige Bickel Fine Jewelry & Design

  • Charlotte, NC

  • Office Manager

    • Mar 2007 - Feb 2009
    • Charlotte, NC

    • Managed office and marketing functions for owner of two businesses, including opening and managing retail shop, planning and implementing marketing programs, effectively managing multiple priorities (two businesses). • Developed and managed multi-level marketing programs that resulted in increased customers for both businesses.

• 

  Bank of America

  • Charlotte, NC

  • Vice President, Direct Marketing

    • Aug 1991 - Nov 1997
    • Charlotte, NC

    • Managed all aspects of direct marketing projects: strategic planning, budgeting, scheduling creative development, list development, production management and results analysis. Coordinated internal product management and line communications.• Managed the Database Marketing Department, a team of professionals who developed targeted customer and prospects lists for strategic mailings and telemarketing efforts.• Developed processes to co-ordinate project development and management between various internal teams – creative services, database development, production, telemarketing, and fulfillment.

• 

  Belk Stores Services

  • Charlotte, NC

  • Credit Promotions Manager

    • Jul 1988 - Aug 1991
    • Charlotte, NC

    • Managed professional and clerical staff for direct mail, telemarketing, in-store promotions, associate incentive programs and customer list development. • Developed promotional results database and queries using SQL.• Primary contact for credit promotion activities with store managers and group executives.

• 

  Interstate Securities/Johnson Lane

  • Charlotte, NC

  • Direct Marketing Manager

    • Oct 1987 - Jul 1988
    • Charlotte, NC

    Managed all aspects of direct marketing projects: strategic planning, budgeting scheduling creative development, list development production management and results analysis.

• 

  Cadmus Direct Marketing

  • Charlotte, NC

  • Direct Marketing Account Executive

    • Sep 1983 - Oct 1986
    • Charlotte, NC

    • Worked with clients to define business goals and direct marketing strategies to meet those goals. • Project management for direct marketing and telemarketing, including data, cost/benefit, and results analysis, in addition to the planning and management of creative, printing, mail shop, etc. • Specialized in bank merger communication mailings.

• 

  NCNB (Bank of America)

  • Programmer Analyst - AVP

    • Oct 1981 - Sep 1983

    Determined business and user requirements, wrote specifications for myself and other programmers, then designed, coded, tested and installed computer programs, primarily in COBOL.

  • Audit Officer

    • Sep 1979 - Sep 1981

    Performed internal auditing processes to ensure proper accounting controls were in place to discourage fraud/theft.