Experience

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  Farmers Home Furniture

  • Dublin, GA

  • Director Credit Operations

    • Aug 2019 - Present
    • Dublin, GA

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  Mollie Financial

  • Dania, FL

  • Executive Vice President Product and Strategy

    • Apr 2018 - May 2019
    • Dania, FL

    Driving product innovation and revenue growth as we take the next step in Lease to Own with MyLease powered by Mollie Financial. My passion is incorporating technology with our collective experience to achieve the goals of our retail partners, their customers and our employees.

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  VNU Retail Group

  • Greater Los Angeles Area

  • Vice President Of Strategic Planning and Partnerships

    • Aug 2016 - Feb 2018
    • Greater Los Angeles Area

    Working for a start-up ecommerce retailer, my broad experience allows me to create and manage our short/long term strategy in a rapidly changing, capital raising environment. While primary responsibility is ensuring our strategy and its projects/timelines are maintained, I am responsible for operations and integrating critical third-party relationships. Over the last 14 months, I have been successful:• Creating new checkout payment options and improved online customer experience.• Dramatically improved call center metrics to align with industry standards.• Develop new reputation management strategy, tracking and reporting tools.• Drive to completion the strategic development and requirements in the next evolution of our ecommerce platform.

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  TEMPOE

  • Cincinnati Area, KY

  • SVP Enterprise Client Relations

    • Feb 2012 - Jul 2016
    • Cincinnati Area, KY

    Transitioned to Tempoe (formerly Whynotleaseit) from Axcess-Financial Services (AFS) to guide the organization through its joint venture with AFS. After we acquired Whynotleaseit, I focused on growing the strategic portfolios. Responsibilities included:• Work with both parties during the joint venture to develop short/long term strategies and then manage their timely execution. This included coordination across all functional departments in both companies.• Manage large scale retailer partnerships to deliver market leading programs. • Developed and led the strategy of retail industry’s first integration of lease-to-own payment type with Sears point of sale system. Program generated $200m+ in retail sales within first two years. • Created strategy and its timeline to successfully launch the second POS integration with Kmart business within 90 days of decision.• Increased ROIC 15% within six months of working on Core Portfolio in conjunction with Risk and Operations.

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  Axcess Financial

  • Cincinnati Area, KY

  • Director Business Development - Retail Sales

    • May 2010 - Feb 2012
    • Cincinnati Area, KY

    Responsible for driving long-term growth for by diversifying into the retail consumer lending market. I developed the strategy and supporting business case to launch lease-to-own (LTO) program for traditional retailers. Upon approval, I identified a small company developing innovating retail payment solutions using LTO model. Initiated and developed strategic relationship with founder which led into joint venture between Whynotleaseit (Now Tempoe LLC) and AFS.

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  PaySource Inc.

  • VP / General Manager

    • Aug 2009 - May 2010

    PaySourceUSA Inc. is Professional Employer Organization (PEO) providing outsourced Human Resources services including payroll, workers compensation, HR issues, benefits and employment. Joined the organization as VP of Business Development but within 30 days, asked to run the organization and create its go-forward strategy after President and Controller left the company in financial and business turmoil. Became responsible for all functions of the organization including sales, operations, IT and Risk.• Effectively renegotiated vendor payment arrangements and executed several cost saving initiatives within 14 days ensuring company can maintain daily business and client operations.• Successfully maintained 82% of client base during initial business challenges and signed $3.8M in new business within 60 days.• Created and executed exit strategy securing revenue stream for parent company; new PEO partner for client base; and established new business model for go-forward business within 90 days.

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  CL Verify, LLC

  • Director of Business Development

    • Dec 2008 - Jul 2009

    CL Verify is a certified Credit Reporting Agency (CRA) and leader in providing risk/profitability solutions to lenders in the sub-prime/near-prime marketplace. Virtual position was relocated to offices in Tampa. • Successfully developed and launched CL Verify’s first international business in the United Kingdom within six months providing a $2M revenue opportunity.• Identified and negotiated agreement with data partner in UK, securing long term partnership with industry leader.• Created and launched new market strategies for Collections and Credit Union markets.

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  RE Solutions (self employed)

  • Consultant

    • Jan 2007 - Feb 2008

    Create tangible solutions delivering increased revenues and/or optimized expenses for businesses in need of strategic planning, marketing, project management, and process improvements. Highlights include:• Quantum Loyalty Systems, Incline Village NVConsumer Loyalty, Reward, and Database Marketing company. Developed business case and recommendation on partnering with VISA and Discover Card. Evaluated marketing/fulfillment program utilized in U.S. for mirroring in their top three target countries.• John M Floyd & Associates, Baytown TXA consulting and risk management firm serving small to medium sized banks & credit unions. Created business case and developed recommendation on developing/launching proprietary prepaid debit card program.

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  TranSend LLC (Axcess-Financial Company)

  • General Manager & Vice President

    • Dec 2004 - Oct 2006

    Successfully turned around a slow performing company, providing processing and marketing of proprietary and co-branded prepaid debit cards. Stabilized the organization (people/processes/products). Created and implemented vision, strategy, and operating plans so business began profitably growing. As TranSend work towards being self-sufficient, parent company’s core business was facing environmental challenges and could not fund upgrades to balance sheet and product resulting in a sell-off of the assets. • Created revenue growth of 310% equating to 4 times the industry average.• Secured 10 new client contracts, 12 signed letters of intent and 34 prospects active in the sales pipeline in less than 180 days of launching new business development initiative.• Stabilized relationship with largest retail client within 30 days and launched their prepaid debit card program nationwide (2,800 locations) within 90 days of assuming General Manager position.

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  GE Money - Retail Sales Finance

  • Senior Group Leader - Client Services

    • Jun 2001 - Dec 2004

    Retail Sales Finance Division part of GE Money (now Synchrony Bank)Led 5 group leaders and management team responsible for 210 exempt and non-exempt employees servicing 125,000 merchant locations spanning 18 retail/healthcare markets utilizing multiple consumer finance products. Improved merchants’ point-of-sale (POS) experience utilizing new products, supporting technologies, and process improvements.• Achieved financial goal reducing $30 million budget and exceeded monthly department service metrics while improving employee satisfaction from 23% for over 200 associates.• Eliminated $1,500,000 expense associated with merchant software upgrades by creating visionary product with VeriFone.• Developed and implemented strategy to integrate multiple merchant departments into one organization within six months thereby improving 'one call resolution' by 15% and reducing variation in 'speed of answer' by 12%.

  • Master Blackbelt

    • Aug 1999 - Jun 2001

    Retail Sales Finance Division part of GE Money (now Synchrony Bank) Created new Client Implementation Group responsible for integrating, converting and/or implementing new client programs/POS technologies. Provided leadership on business-wide initiatives serving 7 segments of the consumer products industry. Managed team of Blackbelt managers while successfully mentoring 52 exempt employees on their Six Sigma certification process. • Implemented 48 new client programs resulting in 12,000 merchant locations and RSF achieving sales targets in excess of $500,000,000. Converted $1,000,000,000 in assets from legacy programs at GE Capital’s private label business to RSF on time and with zero client issues.• Achieved Master Blackbelt certification with GE Six Sigma Program.

  • Director Strategic Projects

    • Jul 1998 - Aug 1999

    GE Card Services (now Synchrony Bank)Led the strategic development and operation teams to successfully launch following initiatives: Y2K for operations (including facilities and telecommunications), operations workstation redesign, and business-wide processor conversion. All of this during time when business was sold. • Received accommodation from FDIC on thoroughness of documentation and preparation for pre-Y2K audit.

  • National Account Manager

    • May 1996 - Jul 1998

    Corporate Expense Management Services - a GE Consumer Card Company (now Synchrony Bank)B2B expense management solutions for companies with 1000+ employees across multiple industries including state and federal agencies. Profitably grew portfolios and created long-term client partnerships including internal GE business units. • Increased Purchasing Card volume with GE businesses from $225k annually to a run rate of $625M within a year of creating and launching new servicing/product strategy across all GE business units.

  • Marketing Manager

    • Mar 1994 - May 1996

    GE Card Services (now Synchrony Bank)Contributed to the business' entrepreneurial spirit as a new GE Capital unit by forming client partnerships that created opportunities to increase card acceptance and usage. Successfully launched Exxon MasterCard co-branded product and managed relationship. Executed marketing's role in portfolio conversions and product launches as they related to client programs.• Launched Exxon MasterCard program on schedule as one of the first retail cobrand products in the market and established the baseline for acceptance, activation, and usage metrics for subsequent campaigns and new cobrand card launches.

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  Bank One Private Label Group

  • Officer, Relationship Manager

    • Jul 1990 - Mar 1994

    Created partnerships with several consumer electronic clients and continuously improved the profitability on each portfolio. Increased client sales utilizing extended promotional terms. Developed marketing plans in which promotional terms correlated with client products and manufacturing sponsored programs. • Increased ‘Best Buy’ portfolio assets from $500,000 to nearly $138,000,000 in 7 months by aggressively enhancing our Best Buy relationship and securing marketing rights to one-third of all locations. Created and launched in-store marketing plan of private label card program on schedule.