Experience

• 

  Clipboard Health

  • United States
  • Software Development
  • 700 & Above Employee

  • Sales Manager / Revenue & Strategy Manager

    • Oct 2022 - Present

    ▪ Managed team of SDRs while consulting on GTM strategy. My primary focus is hiring and developing excellent SDRs.▪ Took team of SDRs off-the-street from 2 months at <25% quota attainment to a peak of 138% quota attainment and the top performing SDR team in Q2.▪ Led development of new recruiting, screening, and hiring process yielding a 2x increase in applications and an increase in number of new hires hitting quota in 30 and 60 days.

  • Interim Head of New Business

    • Jul 2023 - Present

    Lead team of sales and developers in the scoping, development, and initial "founding" sales of new lines of business/products for the parent company.

• 

  SP Data Digital

  • Canada
  • Business Consulting and Services
  • 700 & Above Employee

  • Director of Learning and Development

    • Jul 2021 - Oct 2022

    ▪ Responsible for employee onboarding, leadership development, continuous growth training, and quality assurance departments▪ Led creation of Leadership Development program contributing to a 15% increase in KPI achievement and 205 reduction in employee attrition, resulting in $1M+ annualized direct cost savings▪ Drove 23% increase in department KPI attainment and 8% reduction in new hire turnover through development of learning reporting & BI suite, implementation of formal L&D coaching program▪ Launched 20+ new clients working with internal and external stakeholders and cross-functional groups to determine requirements, and leading curriculum and content development teams and facilitation and evaluation▪ Designed and implemented remote onboarding and training solutions for multiple tech stacks including implementation and design of LMSs, virtual classrooms, video learning, and e-Learning.

  • Manager, Training

    • Apr 2019 - Jul 2021

    •Managed new hire training for 200-300 hires/week•Designed and implemented condensed training model that reduced 30-day new hire attrition by 30% and time-to-performance by 22% while accelerating time-to-money of new hires that resulted in a 5% impact on company gross margin•Enabled growth during COVID-19 by developing and deploying work-from-anywhere training solution that maintained 80% training graduation rates during aggressive 3-week ramp of new 400 person program alongside regular new hire training volume.

  • Manager, Client Services

    • Jul 2018 - Apr 2019

    •Manage forecasting, implementation, invoicing, and program execution for clients billing over $750,000 monthly.•Built trust and grow partnerships by delivering win-win outcomes and revenue growth for clients.•Manage cross-functional teams to drive successful projects and implementations.•Increase revenue with efficient program operation and continual growth.

  • Sales and Marketing Analyst

    • Nov 2016 - Jul 2018

    •Led strategic component of business-to-enterprise sales process including data collection, qualitative and comparative analysis, and consulting presentations to Director and Executive level clients and prospects .•Utilized experiential research to identify opportunities in customer engagement channels, consulted on strategy, implementation, quality, and execution for clients.•Proposed strategic shift to digital channels and use of artificial intelligence (AI) in the call center, consulted on pilots for digital and AI implementations to ensure alignment with company brand and vision, collaborated with Executive Team to develop strategic vision.•Identified and corrected regulatory gaps leading to a major compliance and industry best practices certification, developed and maintained comprehensive legal and regulatory compliance program by working with cross-functional teams, developing documentation (SOPs), and coordinating required registrations and 3rd party audit.

  • Business Development Analyst

    • Apr 2016 - Nov 2016

    • Generates new business by monitoring and analyzing market trends to proactively identify opportunities, new market segments, and prospects.• Leads prospects through sales funnel by consulting on market trends, competitive intelligence, industry benchmarks, and growth opportunities.• Secures prospects as clients by designing compelling and persuasive client-facing presentations, sales decks, and proposals that promote S&P Data’s vision.• Managing certification of a major compliance and industry best practices auditor by reviewing internal processes, implementing SOPs, and coordinating 3rd party audit.

  • Sales Trainer

    • Apr 2015 - Apr 2016

    Deliver product knowledge to initial hires; ensure completion of learning objectives.Develop sales skills in trainees; design and improve sales training.Monitor and manage groups of 20 through training process.

• 

  McMaster University

  • Canada
  • Higher Education
  • 700 & Above Employee

  • Graduate Researcher

    • Sep 2010 - May 2015

    Conducted high quality independent and collaborative research in areas of ethics, psychology, and moral philosophy. Awarded 4 merit based, prestigious scholarships including a Social Science and Humanities Research Council Doctoral Fellowship.

  • Teaching Assistant

    • Sep 2010 - May 2014

    Led groups of up to 50: conveyed and clarified course material; motivated and encouraged students.Evaluated student work: marked and provided feedback; aided skill development.Improved by listening to feedback: sought input from students and incorporated feedback; increased performance evaluations to >90% of responses in “Excellent” or “Very Good” over 3-year period.

  • Instructor

    • Sep 2013 - Dec 2013

    Designed and taught course: collaborated with co-instructor; developed syllabus; created lesson plans; lectured to class of 400.Oversaw completion of learning objectives: facilitated and coached teaching assistants; responded to student inquiries and clarified course material and evaluation techniques.

• 

  Wilfrid Laurier University

  • Teaching Assistant

    • Sep 2009 - Apr 2010