Experience

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  Advantage Club

  • Gurugram, Haryana, India

  • Vice President Customer Service & HR

    • May 2022 - Aug 2023
    • Gurugram, Haryana, India

• 

  Capgemini

  • Noida, Uttar Pradesh, India

  • Engagement Manager (Project Head)

    • Jan 2022 - May 2022
    • Noida, Uttar Pradesh, India

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  Concentrix

  • Senior Manager Business Operations

    • Jan 2020 - Jan 2022

  • Manager Business Operations

    • Feb 2018 - Jan 2020

  • Deputy Manager Quality & Delivery Excellence

    • Aug 2016 - Jan 2018

  • Assistant Manager Quality and Training

    • Jan 2014 - Jul 2016

    Training & Transactional Quality

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  Serco

  • Assistant Manager - Quality

    • Jan 2012 - Dec 2013

    Assistant Manager (Quality - PAN INDIA Level) Jan’2012 onwardHandling the strong team of 3 QTLs and managing the end to end Transaction Quality for the multiple portfolios as listed below: Credit Cards – Tele Collections. Tele Sales : Insurance (End to End sales and Lead generation, both) Backoffice: Application screening & processing, loan & cards. Inbound : customer care services.

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  IBM Daksh Business Process Services Pvt. Ltd

  • Assistant Manager-Quality

    • Oct 2006 - Aug 2010

    Health care Claim Adjudication Process with IBM (IBM Global Contract): Full swing People Management Role Responsible for end to end Quality Management on process level for 300+ FTEs. QMS/BPMS construction & implementation.  Intra Process & Inter Process auditing. Finance: Reporting of Scores, variances (if any), finalization of Incentives/penalties (if any) basis contractual obligation. Ensuring achievement & exceeding of SLAs especially in Performance Guarantee Audits.

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  Vardhman Arochem

  • Delhi, India

  • Assistant Manager Sales Puchase and Accounts

    • May 1998 - Sep 2006
    • Delhi, India