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Rudra Basnet

Information Technology Technical Support at TES – Sustainable Technology Lifecycle Solutions
Intro Book
Rudra Basnet, a seasoned IT professional with 1 year 6 months of experience at TES – Sustainable Technology Lifecycle Solutions, holds a degree from Kent Institute Australia, and is proficient in multiple languages and technical skills.
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Location
Burwood, AU
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Bio

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Rudra Basnet is a seasoned IT professional with a proven track record of delivering exceptional technical support and leadership. As a Team Leader at Woolworths Group, he has successfully led customer-facing teams, driving results and exceeding expectations. Previously, Rudra held roles at Coles Group and TES – Sustainable Technology Lifecycle Solutions, where he honed his expertise in IT support, computer installation, and audio-visual services. He holds a degree from Kent Institute Australia, graduating in 2023.

Experience

  • Tes – Sustainable Technology Lifecycle Solutions
    • Singapore
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Information Technology Technical Support
      • Sep 2022 - Present

      Responding to IT support requests over the phone, via email and in person. Computer Installation, assembly, disassembly, upgrading and maintenance for PC, Laptops and MacOs Supporting and setting audio visual services, printers, telephone, and projectors in meeting rooms Operating system installation, upgrade, cloning and deployment such as Window 7,8, and 10, MacOS, Proactively monitor the ticketing Service Management Queue, respond to incidents promptly and resolve within SLAs.

  • Woolworths Group
    • Australia
    • Retail
    • 700 & Above Employee
    • Team Leader
      • Oct 2020 - Present
      • Australia

  • Coles Group
    • Australia
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2020 - Present
      • Alexandria, NSW, Australia

Education

  • 2021 - 2023
    Kent Institute Australia

Suggested Services

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Industry Focus. “IT Services and IT Consulting”

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