Experience

• 

  Shakey's Philippines (International Family Food Services, Inc.)

  • Philippines

  • Restaurant Manager

    • Apr 2019 - Present
    • Philippines

• 

  Jollibee Foods Corporation

  • Philippines
  • Restaurants
  • 700 & Above Employee

  • Restaurant Manager

    • Aug 2018 - Feb 2019

    Sales Lead • Sales building and local marketing tactics development, implementation and evaluation • Check alignment of sales programs with Area, District or SBU-wide directives • Product sales mix management and oversee NP performance •Competitor check • Profit Lead • NOI targets development • Cash control audit • Compliance to cost control standards and initiatives development • FSC Lead • FSC and GSC targets development • Renovation and equipment replacement recommendations• Acts as Pollution Control Officer (PCO)• Oversee implementation and evaluation of AJ program • Complaints management • People Champion – entire team• Define restaurant’s manpower requirements• RMT performance management, development plan implementation and engagement; MTS implementation • Acts as point of contact (POC) in Crisis Management and Media Handling• Acts as ERT lead and Occupational Safety and Health Officer

  • Restaurant Manager

    • Feb 2015 - Aug 2018

    Sales Lead • Sales building and local marketing tactics development, implementation and evaluation • Check alignment of sales programs with Area, District or SBU-wide directives • Product sales mix management and oversee NP performance •Competitor check • Profit Lead • NOI targets development• Cash control audit• Compliance to cost control standards and initiatives development • FSC Lead • FSC and GSC targets development • Renovation and equipment replacement recommendations• Acts as Pollution Control Officer (PCO)• Oversee implementation and evaluation of AJ program • Complaints management • People Champion – entire team• Define restaurant’s manpower requirements• RMT performance management, development plan implementation and engagement; MTS implementation • Acts as point of contact (POC) in Crisis Management and Media Handling• Acts as ERT lead and Occupational Safety and Health Officer

  • Assistant Restaurant Manager

    • Jan 2013 - Jan 2015

    Overall in charge of the production areaInventory ManagerRepair and maintenance in chargeResponsible for new product launchMastery of Production Control SystemResponsible for receiving, handling and storage of all productsStock rotation and FIFO system accountableAnalyses monthly profit reportKnowledgeable in FSC Audit System and Process requirements Trains kitchen staff Managing the shift smoothly and efficientlyIdentify and resolve bottlenecks in food preparation to increase speed of service

  • Assistant Restaurant Manager

    • Jan 2011 - Dec 2012

    Overall in charge of the production areaInventory ManagerRepair and maintenance in chargeResponsible for new product launchMastery of Production Control SystemResponsible for receiving, handling and storage of all productsStock rotation and FIFO system accountableAnalyses monthly profit reportKnowledgeable in FSC Audit System and Process requirements

  • Shift Manager

    • Feb 2010 - Dec 2010

    Effectively handled customer inquiries and complaintsDelivered excellent customer relations at all timesDirects crew members to do what it takes to maintain equipment and store cleanliness and sanitation standardsFloor control SupervisionEnsuring high standards of customer service are maintainedFSC quality assurance

  • Shift Manager

    • Jan 2009 - Feb 2010

    Effectively handled customer inquiries and complaintsDelivered excellent customer relations at all timesDirects crew members to do what it takes to maintain equipment and store cleanliness and sanitation standardsFloor control SupervisionEnsuring high standards of customer service are maintainedFSC quality assuranceResponsible for novelty inventoryCustomer Satisfaction Survey in charge

  • Shift Manager

    • Jan 2008 - Dec 2008

    FSC quality assuranceCrew members feedback systemFloor control supervisionOverall in charge of customer satisfaction surveyMarketing in chargeSales analysis in chargeEffectively handled customer inquiries and feedbacksSet as a role model to satisfy customers

• 

  JOLLIBEE PRC MAKATI (FOOD CONCOCTION SERVICES,INC - JOLLIBEE FRANCHISED)

  • NCR - National Capital Region, Philippines

  • Regular Crew

    • Oct 2005 - Jan 2008
    • NCR - National Capital Region, Philippines

    Service Assistant / Administrative crewCustomer relation and satisfactionResponsible for some admin worksMarkets the store’s new productDo suggestive sellingRally co-counter crew to do hustle movementAnswers customer’s queries about productResponsible for bills and coins availabilityDo cashier cut offTrain new counter crew

• 

  Gennext Foods Corporation, Sta. Ana Manila, Philippines (Jollibee BPI Sta. Ana)

  • Counter crew

    • Nov 2002 - May 2003

    Counting money in cash drawerGreet and take orders from customersDo suggestive sellingAnswers customer queries about productsAssembling of ordersTake payments and issue receiptsMaintain cleanliness of the work stationCleaning of equipment and tools and utensilsResponsible for customer satisfaction by providing fast, friendly and efficient service